1/5 Terrible
Verified traveller
1 May 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Apr 2021
Hotel Maya Kuala Lumpur
Photo gallery for Hotel Maya Kuala Lumpur
Overview of Hotel Maya Kuala Lumpur
VIP Access
Hotel Maya Kuala Lumpur
3.9/5 Good
Guests rated this property 3.8/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- Air conditioning
- Spa
- Restaurant
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- Hand sanitiser provided
138, Jalan Ampang, Kuala Lumpur, 50450
Explore the area
- Petronas Twin Towers6 min walk
- Suria KLCC Shopping Centre11 min walk
- KLCC Park11 min walk
- Kuala Lumpur (KUL-Kuala Lumpur Intl.)45 min drive
Choose dates to view prices
About this area
Kuala Lumpur
In the city centre, Hotel Maya Kuala Lumpur is in Kuala Lumpur's Kuala Lumpur City Centre neighbourhood, a walkable area with good shopping. Pavilion Kuala Lumpur and Suria KLCC Shopping Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Berjaya Times Square and Perdana Botanical Gardens. Looking to enjoy an event or a game? See what's going on at Bukit Jalil National Stadium or Axiata Arena.
View map
What's nearby
- Petronas Twin Towers - 6 min walk
- Suria KLCC Shopping Centre - 11 min walk
- KLCC Park - 11 min walk
- Kuala Lumpur Convention Centre - 12 min walk
- Kuala Lumpur Tower - 3 min drive
Getting around
- Kuala Lumpur Masjid Jamek Station - 2 min drive
- Bukit Nanas Station - 6 min walk
- Kuala Lumpur International Airport (KUL) - 45 min drive
Restaurants
- Maya Brasserie — 1 min walk
- Still Waters — 1 min walk
- Dynasty Restaurant - 3 min walk
- NZ Curry House - 3 min walk
- TEMPTationS - 4 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free secured, covered self-parking on site
- Wheelchair-accessible parking available
- Height restrictions apply for on-site parking
- 24-hour return airport shuttle (surcharge)
- Airport shuttle on request
Food and drink
- Local cuisine breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 35 for adults and MYR 17.5 for children
- 3 restaurants and 1 coffee shop/cafe
- 1 bar
Things to do
- Fitness centre
- Full-service spa
- Indoor pool
- Steam room
Family friendly
- Free cots/infant beds
- Indoor pool
- Laundry facilities
- Rollaway/extra beds (surcharge)
Conveniences
- Ballroom
- Banquet hall
- Lift
- Reception hall
Guest services
- 24-hour front desk
- Change of bedsheets (on request)
- Change of towels (on request)
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Wedding services
Languages spoken
- Chinese
- English
- Malay
Business services
- 24-hour business centre
- Meeting rooms 6
Spa
- 6 treatment rooms
- Aromatherapy
- Ayurvedic treatments
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Detox wraps
- Facials
- Hydrotherapy
- Massage - deep-tissue
- Massage - hot stone
- Massage - Swedish
- Massage - Thai
- Massage/treatment rooms
- Reflexology
- Spa open selected days
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Handrails in hallways
- Handrails in stairwells
- In-room accessibility (select rooms)
- Step-free path to entrance
- Visual alarms in hallways
- Well-lit path to entrance
- Wheelchair-accessible business centre
- Wheelchair-accessible concierge desk
- Wheelchair-accessible fitness centre
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible path to lift
- Wheelchair-accessible pool
- Wheelchair-accessible public bathroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair-accessible spa
- Wheelchairs available on site
More
- Couples dining
- Designated smoking areas (fines apply)
- Renovated entire property – March 2020
- Romance packages available
- TV in lobby
Room amenities
Bedroom
- Air conditioning
- Bed sheets
- Blackout drapes/curtains
- Free cots/infant beds
- Memory-foam mattress
- Premium bedding
- Rollaway/extra beds (surcharge)
Bathroom
- Bathrobes
- Bidet
- Free toiletries
- Hairdryer
- Shampoo
- Soap
- Toilet paper
- Towels
- Toothbrush and toothpaste (on request)
Entertainment
- 40-inch TV
- TV channels
Food and drink
- Electric kettle
- Free bottled water
- Free tea bags/instant coffee
More
- Desk
- Iron/ironing board
- Laptop-friendly workspace
- Phone
- Safe
- Slippers
Similar properties
See similar properties
Kuala Lumpur
Kuala Lumpur City Centre
Air conditioned
Guest rating 3.5+
Hotel
Family-friendly
Washer and dryer
5 star
Policies
Check-in
Check-in from 2 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
Renovations and closures
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
- Fitness facilities
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! One child 3 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for MYR 90 per night.
Free cots (infant beds)
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Deposit: MYR 200 per accommodation, per night
- A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for local cuisine breakfast: MYR 35 for adults and MYR 17.5 for children (approximately)
- Airport shuttle fee: MYR 191.00 per vehicle (one-way, maximum occupancy 4)
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
- Rollaway bed fee: MYR 90 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a smoke detector
We should mention
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa
Property is also known as
Hotel Maya Kuala Lumpur
Kuala Lumpur Hotel Maya
Kuala Lumpur Maya Hotel
Maya Hotel Kuala Lumpur
Maya Kuala Lumpur
Maya Kuala Lumpur Hotel
Hotel Maya Kuala Lumpur Hotel
Hotel Maya Kuala Lumpur Kuala Lumpur
Hotel Maya Kuala Lumpur Hotel Kuala Lumpur
Frequently asked questions
Overall score and ratings
3.9
Good
3.8/5
Cleanliness
4.0/5
Staff & service
3.8/5
Amenities
3.6/5
Property conditions & facilities
5/5 Excellent
Takao
Business traveller
26 Apr. 2021
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay.
Stayed 2 nights in Apr 2021
4/5 Good
Verified traveller
Travelled with family and small children
11 Apr. 2021
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2021
4/5 Good
Verified traveller
Business traveller, Travelled with partner
8 Apr. 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021
4/5 Good
Verified traveller
Travelled with family and small children
29 Mar. 2021
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2021