4/10 Poor
Verified traveller
26 June 2023
Liked: Room comfort
Disliked: Cleanliness
Attention to Detail Needed
The good: location, size of room, kitchenette, smart TV, pool (if you can use it) and price.
The rest: Check-in (3pm) and check-out (11am) are a little late/early based on my experience. Requests for early/late check-in/out were met with a curt response telling me the regular timings. You also must pay to leave luggage.
Not sure why 4h is needed to turn around rooms as ours was not clean.
A toothpaste cap and bottle lid were found around the fridge, a straw wrapper in the bathroom, rings left behind by cups were wiped away by myself and crumbs (tortilla chips by my reckoning) were found in various parts of the room.
The seat cover by the window was badly stained and we found a drawer full of crumpled up bedding. I can only assume this was dirty as why would clean sheets be stored in such a way?
No hand soap in the bathroom and not enough toilet paper for the stay. You must empty your own trash, but no replacement trash bags are provide.
Pool closed for 1h for cleaning at 11am(?) then not enough towels when we could get in.
The elevators/their system is quite slow. 7 minutes was about the longest wait I timed.
The staff are overall a bit lackluster. I wouldn't say they were very welcoming or friendly for the most part. We had to ask several times before the stained sheet was changed.
It's a real shame. If these small cleanliness issues were taken care of, this would be a lovely place to stay.
Verified traveller
Stayed 3 nights in Jun 2023