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Reviews of Avenue J Hotel Central Market KL

3 out of 5
Avenue J Hotel Central Market KL
13, Jalan Lebuh Pasar Besar, Kuala Lumpur, Wilayah Persekutuan

Reviews

8.0

Very good

Rating 10 - Excellent. 31 out of 100 reviews" "
Rating 8 - Good. 46 out of 100 reviews" "
Rating 6 - Okay. 18 out of 100 reviews" "
Rating 4 - Poor. 2 out of 100 reviews" "
Rating 2 - Terrible. 3 out of 100 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

soon hee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had been eying tis hotel for some time but because of the Covid I had to put off any travel for some time. I particularly like the location. I'm glad I finally got to stay here. I had a corner room on the 6th floor away from the lift so there was no exterior noise. The room had muzad piped in which I requested the reception to turn off. The was small but it not a problem as I was alone. It was nicely furnished. There was a water heater and tea and coffee sachets as well as two small pieces if choclolate. There were also two small bottles of water which can be refilled at a water dispenser in the lobby..A small safe but I missed a refrigerator. The bathroom was clean and there were toothbrushes with toothpaste. There was also rwo small tubes of shampoo and bodywash. All the chrome surfaces were wiped clean of fingerprints and smudges.
Stayed 1 night in Mar 2024

10/10 Excellent

jie

Stayed 1 night in Apr 2023

8/10 Good

Stang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is ok condition of hotel and nearly masjid jamek central market behind hotel but one thing of hotel doesn't have refrigerator if you need to keep your food to eat another next day staff of hotel friendly easy to be talking and asking
Stayed 2 nights in Dec 2022
Response from Avenue J Hotel on 26 Jan 2023
Hi Stang,Thank you for your kind review. Hope to see you again in our hotel in the near future.Regards,Avenue J Hotel

2/10 Terrible

Benjamin

Stayed 1 night in Dec 2022

8/10 Good

Chun Chieh

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2022

10/10 Excellent

UEDA

Stayed 2 nights in Mar 2022

10/10 Excellent

syarra, kuala lumpur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect. receptionist, amenities, interior, superb
Stayed 1 night in Aug 2020
Response from Ng Shin Yee on 24 Aug 2020
Hi Syarra, Thank you for reviewing your stay with us and we are pleased that you had a pleasant stay with us . Thank you and we hope to have you as our guest again. Take care and stay safe !

8/10 Good

Norlia

Liked: Staff & service, property conditions & facilities, room comfort
Good
Need improvement on the cleanliness of the bathroom.
Stayed 1 night in Aug 2019
Response from Management Team on 19 Aug 2019
Dear Guest, Thank you for choosing Avenue J Hotels, Central Market and taking the time to leave your experience. We are happy that you had a good experience and enjoy our facilities during your stay at our hotel. I'm really sorry to hear the inconvenience during your stay. We will look into it and act accordingly. We hope to see you in future every time in Kuala Lumpur . Have a great week ahead and take care!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel is great. Close proximity to city centre and other attractions.
Stayed 2 nights in May 2019
Response from Charles Chen on 9 June 2019
Dear Guest, Thank you for choosing Avenue J Hotels, Central Market and taking the time to leave your feedback here. Have a great week ahead and take care!

4/10 Poor

Narendra

Disliked: Room comfort
Stayed 2 nights in May 2019
Response from Management Team on 10 Sept 2019
Dear Guest, Thank you for choosing Avenue J Hotels, Central Market and taking the time to leave your experience. We are happy that you had a good experience and enjoy our facilities during your stay at our hotel. I'm really sorry to hear the inconvenience during your stay. We will look into it and act accordingly. We hope to see you in future every time in Kuala Lumpur . Have a great week ahead and take care! Management Team

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 3 nights in May 2019
Response from Management Team on 10 Sept 2019
Dear Guest, Thank you for choosing Avenue J Hotels, Central Market and taking the time to leave your experience. We are happy that you had a good experience and enjoy our facilities during your stay at our hotel. I'm really sorry to hear the inconvenience during your stay. We will look into it and act accordingly. We hope to see you in future every time in Kuala Lumpur . Have a great week ahead and take care!

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 4 nights in Apr 2019
Response from Management Team on 10 Sept 2019
Dear Guest, Thank you for choosing Avenue J Hotels, Central Market and taking the time to leave your experience. We are happy that you had a good experience and enjoy our facilities during your stay at our hotel. I'm really sorry to hear the inconvenience during your stay. We will look into it and act accordingly. We hope to see you in future every time in Kuala Lumpur . Have a great week ahead and take care!

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019
Response from Management Team on 10 Sept 2019
Dear Guest, Thank you for choosing Avenue J Hotels, Central Market and taking the time to leave your experience. We are happy that you had a good experience and enjoy our facilities during your stay at our hotel. I'm really sorry to hear the inconvenience during your stay. We will look into it and act accordingly. We hope to see you in future every time in Kuala Lumpur . Have a great week ahead and take care!

6/10 Okay

Kida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Perfect location. D place a bit falling a part tho
It was ok. The location is perfect and the stuff were very helpful and nice. Terrible bed, liking sink, the place new better times.
Stayed 3 nights in Feb 2019
Response from Management Team on 10 Sept 2019
Dear Guest, Thank you for choosing Avenue J Hotels, Central Market and taking the time to leave your experience. We are happy that you had a good experience and enjoy our facilities during your stay at our hotel. I'm really sorry to hear the inconvenience during your stay. We will look into it and act accordingly. We hope to see you in future every time in Kuala Lumpur . Have a great week ahead and take care!

8/10 Good

Halimatul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Management Team on 10 Sept 2019
Dear Guest, Thank you for choosing Avenue J Hotels, Central Market and taking the time to leave your experience. We are happy that you had a good experience and enjoy our facilities during your stay at our hotel. I'm really sorry to hear the inconvenience during your stay. We will look into it and act accordingly. We hope to see you in future every time in Kuala Lumpur . Have a great week ahead and take care!

8/10 Good

Li Sa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Management Team on 10 Sept 2019
Dear Guest, Thank you for choosing Avenue J Hotels, Central Market and taking the time to leave your experience. We are happy that you had a good experience and enjoy our facilities during your stay at our hotel. I'm really sorry to hear the inconvenience during your stay. We will look into it and act accordingly. We hope to see you in future every time in Kuala Lumpur . Have a great week ahead and take care!

10/10 Excellent

Jae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was so comfy and perfect.
Stayed 1 night in Jan 2019
Response from Management Team on 10 Sept 2019
Dear Guest, Thank you for choosing Avenue J Hotels, Central Market and taking the time to leave your experience. We are happy that you had a good experience and enjoy our facilities during your stay at our hotel. I'm really sorry to hear the inconvenience during your stay. We will look into it and act accordingly. We hope to see you in future every time in Kuala Lumpur . Have a great week ahead and take care!

10/10 Excellent

Umairfaiz, Shah alam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Travelled with partner
Their going out of the way to help...great staff, nice and clean facility...I give them 5 stars.
Stayed 1 night in Dec 2018

8/10 Good

Anoop

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, room windows should be opened more often though. Front desk staff could be a bit more smiling, however they were very kind and helpful :-).
Stayed 2 nights in Dec 2018

6/10 Okay

MACS, Kuala Lumpur

So close everything
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018

8/10 Good

Jo, London

Liked: Staff & service, property conditions & facilities
Good room, clean, great central location. Good value for money
Stayed 3 nights in Nov 2018

10/10 Excellent

ThomasCho, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect except the room is so small, got no cuppboard and no hot water shower. But the staff was really really nice.
Stayed 2 nights in Nov 2018
Response from Engku on 15 Nov 2018
Dear Thomas, Thank you for your kind review. We are aware of the sizes, somehow we are still keeping our services at the best level possible. Hope you enjoyed your stay with us. We are looking forward to serve you again soon.

10/10 Excellent

Markus

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect for a short vacation
This place is perfect if you just have a few days in Kuala Lumpur. The train station is just a few minutes away and the Central Market is around the corner. The only little downside of this place is the staff which didn’t even manage to say a simple ‘Hello’ or smile once.
Stayed 3 nights in Oct 2018
Response from Engku on 15 Nov 2018
Dear Markus, Thank you for your feedback. We are aware of such services provided by our front desk officers. We will go through with this and will definitely take into an action for a better services.

8/10 Good

Sonny, MY

Liked: Cleanliness, staff & service, room comfort
Good location. Helpful staff. One window latch was broken so street noise penetrated and safe was unusable but otherwise a good stay. Recommend it.
Stayed 1 night in Oct 2018
Response from Engku on 15 Nov 2018
Dear Sonny, we would like to apology for such inconvenience experience you had with us. We are aware of the condition of the room and will fix it immediately. Thank you.

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The Avenue J Hotel is conveniently located near the centre of KL, both rail and bus services are close by. The Central Market is behind the hotel, great for food and bargain hunting. The hotel has a modern, clean and tidy interior. The rooms are well equipped and functional but have no where to hang or store your clothes. The buffet style breakfast was good, as was the WiFi.
Stayed 3 nights in Sep 2018
Response from Engku on 11 Oct 2018
Dear Nick, Thank you for your warm words. We do hope you have a good experience staying with us. We are bringing a simple, backpacker concept of accommodation. That will be the reason why we are limiting the facilities, but at the same time try our best to deliver a joyful experience to our guests. We hope to meet you again, and serve you at our own very best possible.

6/10 Okay

Jenny, Singapore

Liked: Cleanliness
Disliked: Property conditions & facilities
No frills hotel. Pretty clean for a 3 star hotel.
Simple and no frills. Advantage of being close to the train station. A pity that there is no room for 3 and above pax.
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for two night and it was really comfortable and easy to access for me to go somewhere else. The staff is friendly and room is clean. I enjoyed for stayed here.
Stayed 2 nights in Sep 2018
Response from Engku on 4 Oct 2018
Dear Traveler, Thank you for your warm comments. We promote a friendly relation services with all of our guests. We are looking forward to serve you again real soon. Till then, have a nice day ahead!

6/10 Okay

Goh

Liked: Staff & service
Served the purpose of my stay - to be close to Dataran Merdeka
Stayed 1 night in Sep 2018
Response from Engku on 4 Oct 2018
Dear Goh, Thank you for your warm review. We are not only close to Dataran Merdeka, but we are also located nearby with Petaling Street as well. If you to plan for a tour in Kuala Lumpur in the future, we are glad to serve you again. Till then, have a nice day!

10/10 Excellent

Srikrishna

Very good
Amazing location specially river facing. Nearby market, streets
Stayed 1 night in Sep 2018
Response from Engku on 13 Sept 2018
Dear Srikrishna, Thank you for your warm comment. We will definitely looking forward to have you on your next trip to Kuala Lumpur.

10/10 Excellent

KaiPin, Malaysia,Melaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is good. Environment is ok but the sound-proofing need to improve. Have a nice experience.
Stayed 1 night in Aug 2018
Response from Engku on 6 Sept 2018
Dear Kaipin, Thank you for your warm comment. We will take this matter to our management for discussion. Till we meet again soon.

8/10 Good

sue

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel
Hello, the room is nice eventhough the room is small but the staff need more smile when greet the guest, then everything will perfect.
Stayed 2 nights in May 2018
Response from Avenue J Team on 17 May 2018
Dear Sue, Thank you for taking your time to review your stay with us. We are glad you've had a pleasant stay with us. We also really appreciate your constructive feedback and will address this comment to the team in order for us to strive for improvement and deliver the best services for our guests. We look forward to having you as our guest in the future. Regards, Avenue J Team

8/10 Good

Basilio

Liked: Cleanliness, property conditions & facilities, room comfort
Nice budget hotel
The hotel was basic but nice. Breakfast was nothing special. The worst thing was the room cleaning service as they forgot to add toilet paper, and even when I asked for it they forgot to refill it. The best thing was the location, really near Masjid Jamek hub and the Central Market.
Response from Avenue J Team on 17 May 2018
Dear Basilio, Thank you for your feedback regarding your stay with us . I have personally addressed this issue to the housekeeping team to ensure the improvement of delivering a more efficient service. We apologise for any inconvenience caused and we look forward to having you as our guest again in the near future. Regards, Avenue J Team

6/10 Okay

Ngai Mun, Kuala Lumpur

Location were good
The room are small but sufficient for 2 person. Clean rooms & location are good.
Stayed 1 night in Apr 2018
Response from Avenue J Team on 17 May 2018
Dear Ngai Mun, Thank you for taking your time to review your stay with us . We are glad that you had a pleasant stay with us . We look forward to having you as our guest again in the near future. Regards, Avenue J Team

8/10 Good

Bradley A

Liked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

burberry, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
I dont wish to elaborate. However, there's some error in the system and our room no longer available. The manager book another hotel across the road and the amount was lesser. I should've ask for balance.
Stayed 1 night in Mar 2018
Response from Avenue J Team on 17 May 2018
Dear Valued Guest, Thank you for your review. I can imagine that our inability to accommodate you with a room in our hotel has caused inconvenience to you. But I hope you understand that we had some last minute defect occur in a few rooms and was unable to put anyone there while the repair work were done which unfortunately took longer than we anticipated. That meant closing a few rooms for 24 hours. I hope you can forgive this inconvenience and not let it stop you from staying with us in the future. Regards, Avenue J Team

10/10 Excellent

MissKR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless, comfortable room and surprisingly quiet given that the hotel is on quite a busy road. Friendly staff and a good central location. Highly recommended.
Stayed 3 nights in Feb 2018

10/10 Excellent

Corliss, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
totally love the staff, the hotel and its location. One of the best hotel that I have ever stayed! it has everything!
Stayed 2 nights in Jan 2018

8/10 Good

G, singapore

Liked: Staff & service, property conditions & facilities, room comfort
New hotel directly behind Central Market
New, modern decor. About 10 mins walk to Pasar Seni LRT n Chinatown. Nothing much around at night. Morning can walk to Chinatown for breakfast n snacks (old style kopitiam, street vendors). Recommend to tak Grab to move around, convenient and not expensive. Cleaning of room can be improved, stains seen on toilet floor and toilet seat. $100 deposit by cash or card. Overall recommend for budget-mid level.
Stayed 3 nights in Dec 2017

6/10 Okay

Rachai, Thailand

Liked: Cleanliness, room comfort
Comfy bed hotel
Grumpy but helpful Chinese front desk staff(smile wasn't in his vocabulary). Having stayed for 6 days, I truly enjoyed the comfy bed even though my windowless room was literally tiny but self contained. A 350 meters walk to Masjid Jamek wasn't a problem unless raining, especially if you were to take the Mrt to the airport with your pre purchased KL X-press card. Some taxi services encountered in KL were dishonest with the agreed fees(ending up paying twice). Opposite of 7-Eleven, there was a Chinese food stall, not to be missed...cheap and friendly stall owner with coins laundry services in the back of the shop.
Stayed 5 nights in Oct 2017

8/10 Good

Shaharum

Liked: Cleanliness, staff & service, property conditions & facilities
Short memorable stay
Memorable short stay with my family. The room was rather small than what we expected but managed to squeeze every corners to fit everyone. Room was neat, clean and well maintained. Security was at its best as you can not reach other floor other than your room floor. Located at the heart of Kuala Lumpur, getting around will be a breeze for travellers. Overall, it was a memorable family outing.
Stayed 1 night in Aug 2017
Hi Shaharum, Thank you for choosing Avenue J Hotel as your preferred stay. We are pleased to know that you enjoyed your stay with us. As a small city hotel, we maximise the comfort of our guest by ensuring we provide a comfortable bed, strong hot shower and also best personalised service. We look forward to having you and your family as our guests again ! Regards, Avenue J Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern, friendly, quiet hotel in great location for China Town and the old Colonial district, and great value for money too. Our room was the larger twin, but was still a little on the small side, in fact the whole hotel is quite 'compact', but we were out exploring most of the time so that did not much matter to us. Definitely recommend for this part of town.
Stayed 3 nights in Aug 2017

8/10 Good

song yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Clean and comfortable
Stayed 1 night in Jul 2017

8/10 Good

Thu Nong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Stayed 2 nights in Jun 2017
Dear Thu Nong, Thank you for your feedback. Avenue J Hotel is located in a very prominent location surrounded by many historical building as well as tourist attractions. We are glad you find the location of our hotel convenient. We hope to have you again as our guest! Regards, Avenue J Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff and clean roon
Stayed 1 night in Jun 2017

6/10 Okay

Sahril

Liked: Cleanliness, staff & service
First time stay at Avenue J Hotel..
The staff are very friendly and helpfull. Very hard to park my Car, a few car park are limited and nee to pay separately, quite expensive also..
Stayed 1 night in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean, basic hotel. Excellent location.

10/10 Excellent

Travellex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Modern Refurbed Rooms and Hotel
Good location, modern refurbed rooms (#604; April 2017) and hotel all very clean; Very good Wifi; Helpful and pleasant service staff; Recommended;

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeding Expectations, Exceptional Guest Services
From the Momment I arrived Until the very minute I left I received Service that I was so touched by. This staff understands GUEST SERVICE..The Manager At the time of my stay was Nzakiah Raja..Who should teach the Course on How to Run A hotel. Her commitment to ensuring your stay is enjoyable,comfortable,,relaxing is very evident in every interaction you have with her team..From the wonderful friendly atmosphere she has created with her team from the security all the way to cleaning staff you get a sense your truly important to them. I at this point had been travelling Away from home for 4 months alone..The kindness and true generosity of spirit touched me greatly..The Staff know your name upon seeing and greating you. The Value for the money is very much represented here..I would go so far as saying they more than exceed the 3star label. The hotel is well laid out, conviente to everything..You are in the heart of the area, and you will not be disappointed. Love the boutique nature and the balance of respecting your privacy but yet making you feel welcome.. I highly recommend you book here. I know I will be back.