First impression was good but it diminished quickly.
Got into the room & spotted some flies. (Mind you these aren’t house flies, they are those you would normally found near faeces.) Killed & got rid of 5 within 15mins stepping into the room, thought that’s all. Found a lot more sticking around the curtains and wall near the study table. Reported the front desk.
Took them at least 20mins to send the cleaning team to check the room. They sent in the pest control team too. I was told it would take 10mins and was asked to wait at the reception area.
Waited 30mins at the reception area, I had to walk up to ask for status update, only then the front desk called to check and advised it was ok for me to go back to my room. By the way, while waiting, no one came to ask or check on me - the front desk staffs saw me walking past them and chatted softly among themselves.
Got back to my room, was overwhelmed by some weird smell (suspect it was from the pest control). Did a quick walk around the room to check, to my disappointment - found some flies in the shower area. Reported to the front desk. Was told again that they will send someone over..... (a lot more unpleasant experience with the slow response from the staffs; if to put them all down, I could write a book)
Eventually they offered to change the room, not until I told them that I want to cancel and check out. 5hrs later they sent a plate of fruits with apology note.
All in all - slow response & insensitive to clients’ needs