Kremasti Holidays from AU$969

The room is absolutely gorgeous, such character, absolutely lovely. The hotel is beautifully placed in the old town, just off the main shopping road, but far away enough to be lovely and quiet. Stayed for 10-nights to celebrate our 25th wedding anniversary, and what a wonderful time we had. I cannot say enough about the staff, George, what a lovely, kind and helpful host. Would also shout out to the waitress whose name I never quite got, but her and George made it a very special. On our anniversary day they surprised us with a display of towels in the form of a heart and two swans, and a bottle of sparkling wine. Such a wonderful touch and heartwarmingly felt. Then on our last day surprised us with another towel display in the form of a heart and a bottle of red wine. They absolutely made our holiday and we would both like to thank them from the bottom of our heart.

We didn’t find it a dream but it wasn’t a nightmare either. The outside grounds, pool and beach area are lovely, water is crystal clear. It was the room that disappointed us. We stayed in a side sea view room, 102 to be precise. The room had such an old smell to it. Stayed for 7 nights and not once was our bed sheets changed, for a 5* hotel this should be a standard procedure after the 3rd night without having to ask. The duvet cover even came with a hole. 1 of the dressing gowns also had a big tear under the armpit and we had stains on towels on multiple occasions. The room door was annoying it required being near on slammed to get it to close. Room was right outside where the lorries collect the rubbish and this happened around 7am and was loud. Air con not the best either. Staff smiled and said good morning but no one ever went out of their way to ask how our stay was going and we walked past multiple times a day to get to our room. There was a really young guy that stood out the most, didn’t catch his name, he took our cases upon arrival then we saw him doing multiple different jobs, he seemed like a hard worker. Breakfast service came across as 5* and buffet had a good selection, we can’t comment on other food as we never ate in the hotel apart from breakfast. Overall the hotel isn’t bad but when you claim to be a 5* hotel you have to go above and beyond and we personally feel this wasn’t the case, but it has potential to be so much more with a bit of investment.

This is one of the best adult only hotels I have stayed in. The half board is exquisite - staff are so polite and friendly. We experienced a wine tasting activity within the hotel one evening which was so much fun!

My room had several serious problems during my stay: a broken shower, a broken toilet seat, a broken soap dispenser, and ants throughout the room. These aren’t minor issues — the shower and the pest problem affected basic use of the rooms.