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"AC needs to be available year round!"

"Very nice service and exceptionally clean room. Convenient location for the conference center. Would definitely return!"

"It was very nice experience they put our luggage and get as early check in around 2. Room was super nice clean and the veiw from room was very amazing I really enjoyed my stay and looking forward to it again"

"Very convenient location "

"Matress was saggy in the middle. No shuttle service but wheelchair assistance staff came to the hotel to bring the person all the way to the gate. "

"Gym and spa is fantastic. Cocktail bar is very nice but service can be a little slow. Weirdly only two packets of milk per day so the coffee machine is largely useless. Needs to be significantly more. Bed was mostly comfy. Balcony area is nice. Generally a very good hotel but a few areas require improvement "

"10/10"

"My recent stay at Meliá Vienna was extremely disappointing and far below what I expect from a five-star hotel. From the start, there was a complete lack of flexibility and customer care. Despite informing the hotel at check-in that I had to shorten my stay due to a family emergency, my request not to be charged for the last night (out of 5 nights) was refused without consideration. The room itself had multiple issues: stained carpet, defective window shade, constant noise preventing sleep, and missing basic amenities (no coffee, tea, cups, or even consistent water service). Housekeeping was unreliable, and I often had to request cleaning multiple times. The most concerning incident happened on my last full day: after requesting room cleaning before leaving, I returned late in the evening to find the room untouched, with a note falsely claiming I had placed a “Do Not Disturb” sign on the door—when no such sign had even been available in my room. This was both unacceptable and deeply concerning. At one point, I was even asked to manage my own trash and offered bedsheets to make my own bed. Food service was equally disappointing: restaurant closures several days, long delays, dietary instructions ignored, and clear understaffing. Overall, the service, responsiveness, and attention to guests were far below expectations. I also left with a very uncomfortable feeling about how I was treated (as a Black woman of African origin), which is deeply concerning. "

"We had a great stay in LOFT when visiting Bratislava. The location is good, close to train station and old town. Room is clean and comfortable. Staff are super nice and helpful. "