I'm very disappointed and frustrated, after check in and finished the payments procedure completed, I was informed that Okura Hotel will charge me if I use the swimming pool, gym and other things to do ares, those areas are not included in the pack. After a lot of discussion between Hotel staff and me (45 minutes), hotel staff allowed my soon use the swimming pool free of charge, but the gym they keep not allowed my family and me to use in free of charge condition, unbelievable...
In addition, no information about chargeable services was described in my contract terms and the Expedia web page, only parking fee.
My strong recommendations are, A lot of hotels in Kobe has same infrastructure without chargeable fees for things to do.
I will never back and not recommend this hotel for my friends.