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Reviews of Ariston Hotel Kobe

3.5 out of 5
Ariston Hotel Kobe
6-1 Nakamachi Minatojima Chuou-ku, Kobe, Hyogo-ken

Reviews

8.0

Very good

Rating 10 - Excellent. 104 out of 327 reviews" "
Rating 8 - Good. 136 out of 327 reviews" "
Rating 6 - Okay. 55 out of 327 reviews" "
Rating 4 - Poor. 19 out of 327 reviews" "
Rating 2 - Terrible. 13 out of 327 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Dalleen

Stayed 1 night in Mar 2023

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from アリストンホテル神戸 宿泊課 フロント on 6 Feb 2020
この度はアリストンホテル神戸にご宿泊頂き有難うございます。評価頂きありがとうございました。 またのお越しをお待ちしております。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting the most for the money. Parking for $7 a day. A bit far from citi center but only 2 minutes walk from subway. Few good places to get dinner close by like "Big Boy"
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming hotel and good professional service. Good position in Hiroshima.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have everything, even the teas. Water is drinkable. Nice view and cozy hallway+room
Stayed 1 night in Sep 2017
Response from Reception Ariston Hotel Kobe on 13 Sept 2017
Thank you very much for your staying. We hope that you visit again. And we welcome you.

10/10 Excellent

SEUNG HYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfort hotel
Hotel room was very clean and comfort. Staff mebers were also very kind and nice. Breakfast was very delicious. The location was little bit far from Sanomiya station (Kobe center area). However there was portliner which took us to Sannomiya station within 10 minutes.

8/10 Good

Robin, Hampshire

Liked: Cleanliness, staff & service, room comfort
Perfect location for Memorial hall concert
I picked this hotel as I wanted somewhere to stay after a concert at the nearby Kobe World Memorial hall. It was so close to the venue that I could walk there without needing a coat (even in January!). I arrived a few hours before the official check in time and the receptionist kindly let me have the room early as it was ready. This would be normal in Europe, but in Japan hotels tend to be very strict with check in times so was much appreciated. The hotel can be reached using the private Portliner railway line (Shimin Hiroba stop). For this you can buy a day pass which works out cheaper if you intend to travel back and forth during the day. My room was a bit of a time warp from which I would guess the hotel was built in the 70's or 80's and not really touched since. Everything was clean and the bed was comfortable, but it could do with some refurbishment (the carpet was stained and the shower looked very old fashioned). That said this was the cheapest hotel on my trip to Japan and actually an absolute bargain. I would happily stay here again and it's perfect for the concert hall and exhibition centre. The area around the hotel is very peaceful and quiet with a convenience store across the street (which I used for breakfast). It seems like a residential or business district, but it only takes a few minutes to reach the mainland on the Portliner so you could use the hotel as a base for exploring other districts of Kobe.
Response from Hiroaki Hasegawa Reception Ariston Hotel Kobe on 7 Mar 2017
Thank you very much for your reservation and staying. Exactly our all facilities are old and must be done refurbishment. We have a plan to do modernisation. Please look forward after then. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stays
The food is amazing. You have to try the 4 course meal at the Italian restaurant
Response from General Manager on 7 Mar 2017
Thank you very much for your response and using. We hope you to come again.

8/10 Good

Tran, japan

Liked: Cleanliness, staff & service, room comfort
good hotel
This hotel is close to Kobe International Conference Center, easy to access, nice staff but the equipment is quite old

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great Staff with Worst Pillow Ever
Works Pillow that i have Ever had Great Staff Not works the money

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel in a Beautiful part of Kobe. Highly recommend for anyone who wants to see the the quieter part of Kobe.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Spacious
The hotel lobby was beautiful, but the rooms need some work. For example, stained carpets and torn wallpaper by one bed. Our room was really spacious, though, with a nice view of a port. The location could have been better as we had to take the train to go to the popular sightseeing spots.

10/10 Excellent

Elisabeth, Iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in quiet neighborhood
We stayed at this hotel because a family member was attending a conference across the street. The neighborhood is quiet and close to a train station that took us to the main train hub in Kobe in about 10 minutes. The condition of the hotel is dated, but it was clean and comfortable. The breakfast buffet has some western food and more Japanese food. A good value for the price. We found the front desk staff to be friendly and helpful. The biggest downside was that the wifi was very spotty. It was frustrating for those in the group who needed to use email for work.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family of 4
Western style rooms. Ample space. Parking was per hours vice one fee for 24 hours. There is a single discount parking ticket for overnight. Good laundry and helpful staff. Nice stay and would visit again.

10/10 Excellent

HIROKI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バスタブが良かったです
Stayed 2 nights in Apr 2024

10/10 Excellent

NAOMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Hisayo

ウォシュレットは壊れていた 掃除は行き届いていたが、建物が古く、浴室のカビが目立つ 洗い場のある浴室で広く快適 客室数に比べ、レストラン、駐車場のキャパシティが小さい
Stayed 1 night in Feb 2024

6/10 Okay

?? ??

Disliked: Property conditions & facilities
朝早い便の飛行機に乗るため神戸空港から近いこちらに宿泊。全体的に暗くて怖かったです。部屋の鍵が開かなくてスタッフにお願いしたところ、素早く対応してくれました。
Stayed 1 night in Feb 2024

2/10 Terrible

マユミ

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ベッドが臭い、施設が古いわりに高い
Stayed 1 night in Feb 2024

6/10 Okay

takashi

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Atsushi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Liang Yi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

kidong

Stayed 1 night in Dec 2023

2/10 Terrible

???

Stayed 1 night in Nov 2023

6/10 Okay

Emi

Disliked: Cleanliness, amenities, property conditions & facilities
寝るだけを目的とするなら良いかもですが連泊や寛ぎを求めて滞在するにはやや設備など気になるところがありました。 スタッフの片の対応は満足でした。
Stayed 1 night in Oct 2023
Response from アリストンホテル神戸 松本 on 30 Oct 2023
この度は数ある中からアリストンホテル神戸をご利用いただき、誠にありがとうございます。設備が古くご不便をお掛けしてしまい申し訳ございません。すぐに改善は難しい箇所もございますが着手できる箇所から改善していきたいと考えております。またスタッフの対応についてお褒めのお言葉を頂戴し、感謝いたします。お褒めの言葉も含めてこちらもスタッフ間で共有し接客品質向上に努めて参ります。この度はお忙しい中、貴重なご意見有難うございます。また機会がございましたら、次回ご利用を心よりお待ちしております。

8/10 Good

Yoshiro

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable.
Stayed 1 night in Oct 2023
Response from Ariston Hotel Kobe Matsumoto on 30 Oct 2023
Thank you for choosing Ariston Hotel Kobe.We are very happy that you are satisfied with our pricing.In addition to the room you used this time, we also have various types of rooms available.We look forward to seeing you again next time you have the opportunity to stay with us.

10/10 Excellent

Kazumi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
初めて利用したが部屋も綺麗で 朝食も美味しくてとても満足した。
Stayed 1 night in Oct 2023
Response from アリストンホテル神戸 宿泊課 玉川 on 14 Oct 2023
Kazumi様 この度は数ある中からアリストンホテル神戸をお選び下さり誠にありがとうございます。さらには最大級の賛辞を賜り、スタッフ一同お礼申し上げます。Kazumi様のまたのお越しを心よりお待ち申し上げております。

10/10 Excellent

メグミ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良かったです。
Stayed 1 night in Aug 2023
Response from フロント 旭奈 on 20 Aug 2023
この度は当ホテルにご宿泊いただき、誠にありがとうございます。また、お褒めの言葉をいただきまして、重ねてお礼申し上げます。全てのお客様により良いサービスと空間を提供できるよう精進してまいります。また何かお気づきの点がございましたら何なりとご指摘くださいますようよろしくお願い申し上げます。

2/10 Terrible

???

Stayed 1 night in Aug 2023

8/10 Good

Tomomi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
立地も良く、スタッフも丁寧でした。ただ、他の部屋からのドンドンとした音が響いていたのと、連泊最終日にタオルが1人分(宿泊2人)しか置いてなかったです。
Stayed 3 nights in Jul 2023
Response from フロント 旭奈 on 20 Aug 2023
この度は数あるホテルの中からアリストンホテル神戸をご利用いただいたにもかかわらず、ご満足いただけるご宿泊をご提供できず、誠に申し訳ございません。まず客室の壁につきまして大変ご不便をおかけしております。空室に余裕がございます日には、使用する部屋と部屋の間隔を空けるよう手配をしておりますが、週末など客室の稼働が高い日は間隔をあけることが難しくございます。そのため、もし上の階やお隣のお部屋などお近くのお客様の音が気になる場合には、内線等でフロントスタッフへその旨をお申し付けくださいましたら、該当のお客様へお声掛けさせていただきます。壁の消音工事の目途はたっていない状況であり、これから引き続きご不便をおかけすることとなりますが、何卒ご理解ご了承のほど宜しくお願い申し上げます。アメニティにつきましてもご宿泊者様の人数の再確認に努めさせていただきます。いくつもの不備がございまして、まことに申し訳ございません。今後二度と同様なことがないよう、スタッフ一同努力して参ります。貴重なご意見をありがとうございました。

4/10 Poor

AKEMI

Stayed 1 night in Jul 2023

10/10 Excellent

ゆかり

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
子連れでも快適に宿泊出来ました! ありがとうございました。
Stayed 2 nights in Jul 2023
Response from アリストンホテル神戸 米村 on 20 Aug 2023
この度は数ある中からアリストンホテル神戸をお選び下さり誠にありがとうございます。また、当館の利便性にお褒めの言葉を賜り、重ねて御礼申し上げます。神戸どうぶつ王国の他に三宮方面にもアクセスが良い為、また神戸へ観光の機会が御座いましたらぜひアリストンホテル神戸をご利用いただけましたら幸いでございます。またゆかり様、ご家族の皆様にお会いできます日を心よりお待ちしております。

6/10 Okay

アケミ

Disliked: Property conditions & facilities
Very old. The key of the door is old style. Only paper cups were set beside the pot in bar corner instead of glass cups. No cup and saucer for the hot drink!!! Two chairs were dirty!! Huge spots on the seats!! I couldn’t sit down except on the bed, My room was Deluxe Doble room. Towels and bed sheets were clean, that’s it!!
Stayed 1 night in Jun 2023

10/10 Excellent

Ryuichi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Taku

Stayed 2 nights in Mar 2023

2/10 Terrible

Yoshinobu

Stayed 1 night in Feb 2023

10/10 Excellent

Shinichi, Niigata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

のりこ

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ライブでお世話になりました 格安で部屋も綺麗でお風呂も広かったです。ロビーに試飲用の日本酒もあり楽しめました。連泊でルーム清掃不要だと500㍉の水が貰えました。 ステイ中で不便だったのがコロナの影響なのか陶器のカップではなく紙コップが置いてあった。一日に何度もお茶を飲むのでコップがふやけてしまい 使いにくかったくらいです。ホテルの周りは近郊に素敵な動物園が有るくらいで 歩いていけるとこには目の前にローソン 2分先にスーパー ビッグボーイ 10分にイケヤくらいかな。 
Stayed 2 nights in Jan 2023

6/10 Okay

SANAE

Travelled with family and small children
Liked: Staff & service
フロントの方の対応はとても良かったです  掃除で気になる点がありましたが あとはゆっくり過ごすことができました
Stayed 3 nights in Jan 2023

10/10 Excellent

RYO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
出張で同僚と利用しましたが、 私の部屋のウォシュレットのコードが切れており使用できませんでした。 ホテル側へはその事を伝えましたが、その後何の解答もありませんでした。 同僚に後から聞いて分かりましたが、私の部屋には冷蔵庫が設置されていませんでした。 次にその部屋に泊まられる方も困ると思いますので直して下さい。
Stayed 3 nights in Jan 2023

4/10 Poor

??

Travelled with family and small children
Disliked: Staff & service
泊まるだけなら安くていいかも。子供の浴衣セットが終了していて残念でした

8/10 Good

Yukizo

Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋も清潔でベッドも寝やすく快適でした。 トイレとお風呂が別で、お風呂は洗い場があり、とても使いやすかったです。 大晦日だったので、年越しそばのサービスもあり嬉しかったです。
Stayed 1 night in Dec 2022