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"Serene"

"I made a reservation for March 5, 2025, and arrived at the hotel around 5:30 PM after a long and exhausting journey with my family from Colombo. The road conditions were extremely poor, and the location is very remote, making the trip even more difficult. Upon arrival, there was no welcome or assistance. When I informed the staff that I had a reservation, I was told there was no booking under my name. I showed my reservation number to the property manager, yet they still insisted that no reservation existed. By this time, it was already dark, and we were unfamiliar with the area. We were left without a place to stay, with no support or solution offered by the hotel staff. We had to carry our luggage back to the car and leave, completely exhausted and distressed. No apology or assistance was provided. This was one of the worst and most upsetting experiences I have ever faced."

"Das Zimmer war schön. Der "

"Lovely large rooms, great host family and tasty breakfast at a place right by open fields with mountain views"

"The room was outdated. The bathroom door was broken and did not close properly. "

"The room was spacious and clean and it was good to have a balcony with chairs. The open plan, open air design of the hotel is very nice."

"Lovely people, great view over the lake and countryside beyond, wonderful room. Breakfast was outstanding. Really enjoyed our stay at Jetwing lake - which we used as a base for visiting the incredible sights in the area (Dambulla, Sigiriya, Polonnaruwa)"

"A beautiful Resort, wished we stayed longer to enjoy more of it. The only downside for us was the bar. If you’re offering cocktails, you need staff that know what they are doing. The staff behind the bar had no idea."

"We arrived after a 3 hour drive from Colombo to find the hotel had emailed 30 minutes earlier to cancel our booking. I was told there was no water or electricity in the room due to an unforeseen maintenance issue. They did at least find us alternative accommodation. Still waiting on being refunded for the original booking"