Ratings based on 569 Verified Reviews

4.2 out of 5
84% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller from Adelaide

Posted 17 Mar. 2020
Location is awesome staff are so friendly only negative is the dive shop on site was so unfriendly and not willing to help but we found a great padi shop just up the beach with a young Italian girl was cheaper and much friendlier will dive with her again
Comment from Hotel Management
19 Mar. 2020 by Thachakorn, Hotel Management
Dear Nathan, Thank you for taking the time to tell us about your experience at Holiday Inn PHI PHI ISLAND. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future. Again, thank you for choosing Holiday Inn
4 out of 5
by A verified traveller

nIce

Posted 13 Feb. 2020 on Hotels
Fabulous hotel facilities, great service and mostly friendly staff. Good cocktails in the beach bar and the food in sunset was fantastic! For a cheaper meal we went to the local restaurant just on the sea front the other night. Highly recommend the Australian steak & Shiraz wine in their sunset restaurant but it’s pricier. Good breakfast buffet but frustrating to have to pre order on a tick sheet your ‘eggs’ when it’s a buffet service. Surely better to just cook as you queue as people were queuing to be told sorry go fill out a sheet and then wait for it to be brought to your table so everything else was cold on your plate by time it arrived. Just pointless IMO Beach clean but beware we had lots & lots of jellyfish that sting a bit but it eases off soon enough, just annoying more than anything. It was stormy on day 2 for us with torrential rain As it’s a village type hotel setting there is lush greenery & pretty trees but also swampy areas with hundreds of frogs you hear at night so take deet 50% max strength as you get eaten by the mozzys at night! Would rate 4/5 but would look elsewhere for a high end hotel if we ever return to phi phi just because we like to explore and this felt isolated and rather expensive. It’s 850 bharts per person for an evening buffet in their restaurant and 250/400 in the local restaurants to give comparison. The sunset restaurant was 3000 but a wonderful experience seeing the sun set !
Comment from Hotel Management
19 Feb. 2020 by Joy, Hotel Management
Hello Lisa, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Nawarat Pew-on Front Office Manager
4 out of 5
by A verified traveller

Beautiful beach shame about the service

Posted 31 Jan. 2020 on Hotels
It’s all about the beach here , our accommodation was lovely too. We had a ocean pool villa. The main problem with this hotel is service. Does not feel very Thai in the way your normally greeted. Staff never introduced themselves, no one asks of your food is ok in the restaurants. Just felt very unfriendly, like they are sick of tourists or something. We loved the beach but I don’t think we would return to that particular hotel.
Comment from Hotel Management
19 Feb. 2020 by JOy, Hotel Management
Hello George, We are grateful for your comments and for sharing your experiences of stay. As for the staff service experience, I will look into it together with the management team seriously to better service. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Hope you would not let this mar your whole experience and we look forward to the opportunity to welcome you back again soon. Best regards, Nawarat Pew-on Front Office Manager
5 out of 5
by A verified traveller

Posted 20 Jan. 2020
Nice quiet location with trips to other islands. Nice beach foods good.
Comment from Hotel Management
30 Jan. 2020 by Alex, Hotel Management
Dear Valued guest, Thank you for taking the time to tell us about your experience at Holiday Inn PHI PHI ISLAND. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at +66 75 627 300 or thachakorn@holidayinnphiphi.com. Sincerely, Thachakorn Saikhum Assistant Front Office Manager +66 75 627 300 thachakorn@holidayinnphiphi.com
1 out of 5
by A verified traveller

Not recommended

Posted 15 Jan. 2020 on Hotels
It was horrible stay... Shower water has a smell, the food are limited and not tasty, isolated location so I paid a lot to reach and leave. The bellboy broke my Samsonite bag with his tough way of handling things, internet in room was too slow and unstable, the AC wasn't functioning properly. Some of the staff were okay...
Comment from Hotel Management
10 Mar. 2020 by Alex, Hotel Management
Dear Ziad, Thank you for taking the time to tell us about your experience at Holiday Inn PHI PHI ISLAND. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you
5 out of 5
by A verified traveller from Saudi Arabia

Posted 13 Jan. 2020
Amazing experience with my family. Starting from the fact that in the island there is not roads, so once you get there in the main port by ferry you have to take a boat to the actual hotel and there is going to be a caterpillar picking you up from the water (what a cool thing). Hotel has 4 pools, one for kids, one in front of the beach and two in the top of the hill where you will have an out of the world view of the sunset. Kids clubs, multiples restaurants and bars with live music at night. One of the restaurants have the table in the sand. Beach is great, with clear and calm water and the hotel has some kayaking, snorkeling and paddle boating for almost free. Actual rooms ara bungalows, type of Thai villa. Great resort in general. Staff is also great and very friendly, always with a smile in their face and you always have the sense they are there for helping you.
Comment from Hotel Management
19 Feb. 2020 by Joy, Hotel Management
Hello Quinjoinl, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Nawarat Pew-on Front Office Manager
5 out of 5
by A verified traveller

Posted 8 Jan. 2020 on Hotels
Comment from Hotel Management
19 Feb. 2020 by Joy, Hotel Management
Hello Joel, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn PHI PHI ISLAND.
2 out of 5
by A verified traveller

Atendimento péssimo

Posted 3 Jan. 2020 on Hotels
A piscina do quarto estava sempre suja, o banheiro sem energia no último dia, atendimento péssimo, room service lento, não oferece serviço de transfer para o centro de Phi Phi e no último dia tivemos que ir ao píer, por nossa conta, para encontrarmos um transfer para Koh Lipe. Por esta razão fizemos o check out as 15:20 horas e o hotel cobrou taxa extra (late check out) de 4.000 Bates e fomos obrigados a recolher as malas em 10 min para cobrarem, ao final, 3.500 Bates. Além disso, o funcionário do Hotel ameaçou reter o meu cartão de crédito porque o meu namorado se negou a assinar o check out porque não concordou com a cobrança do late check out, mas explicou que iria fazer o pagamento e o fez. O atendimento, em geral, é péssimo.
Comment from Hotel Management
19 Feb. 2020 by Joy, Hotel Management
Hello Ceilia, Thank you for sharing your feedback, both positive and constructive. I apologize that we did not exceed the standard you have received during previous stays. Your comments have been discussed at length with our pest control contractor to ensure the hotel maintains its standards. Best regards, Nawarat Pew-on Front Office Manager
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 30 Dec. 2019 on Hotels
5 out of 5
by A verified traveller

Posted 27 Dec. 2019
Fantastic resort! Dreamy, sandy beach with turquoise water. Amazing pools- especially the infinity pool where you can watch sunset while a DJ is playing a set. Very helpful & responsive staff. Wonderful holiday. Bungalows a bit dated, especially the bathroom, but spacious and comfy, have all you need.
Comment from Hotel Management
19 Feb. 2020 by JOy, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Nawarat Pew-on Front Office Manager