In need of a huge overhall and staff training.
After 6 weeks of travelling Thailand we found the staff here to be the most unfriendly, unhelpful and grumpy that we encountered on all our travels. Hospitality training is urgently needed!
Whilst noone can deny what a great location thia place is in, sadly it is in need of huge maintenance to being back to any decent standard. Decor is old and tired, brown water comes from the taps, toilet didnt flush, cushions unwashed, mouldy sun recliners, ants in rooms, cleanliness poor... they even ran out of towels whilst we were there when i told reception there were no towels in our bathroom i was told they had run out!
We had a delux room which was laughable, if the best rooms are this bad i dread to think what the others are like. The steps to rooms are a killer too in the extreme heat.
The island itself is pure paradise and the location of the hotel is great, just a 5 min walk to the bars and restaurants yet out the way enough to be quiet.
Really i would give the hotel just 1 star out of 5 yet i paid just over £500 for 3 nights on a paradise island so can i really complain?