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Overview of Mercure Koh Chang Hideaway

Photo gallery

Guest reviews

4.1 / 5Very Good
423 reviews
Guests rated this property 4.2/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa

Map

What's nearby

Popular LocationBailan Beach2 min walk
Popular LocationBangbao Health Promotion Center6 min drive
Popular LocationBang Bao Pier6 min drive

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  • Deluxe Room, Ocean View

    Room amenities

    • 52 sq m
    • Ocean view
    • Sleeps 4
    Show details
  • Deluxe Room, Ocean View

    Room amenities

    • 52 sq m
    • Ocean view
    • Sleeps 4
    Show details
  • Superior Room

    Room amenities

    • 50 sq m
    • Sleeps 4
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  • Superior Room

    Room amenities

    • 50 sq m
    • Sleeps 4
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  • Deluxe Room, Pool Access

    Room amenities

    • 50 sq m
    • Sleeps 4
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  • Deluxe Room, Pool Access

    Room amenities

    • 50 sq m
    • Sleeps 4
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  • Villa, Terrace (Plunge pool)

    Room amenities

    • 123 sq m
    • Sleeps 4
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  • Standard Room

    Room amenities

    • 24 sq m
    • Sleeps 4
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  • Standard Room

    Room amenities

    • 24 sq m
    • Sleeps 4
    Show details

About this area

Bai Lan

Located in Ko Chang, Mercure Koh Chang Hideaway is on a private beach. The area's natural beauty can be seen at Lonely Beach and Kai Be Beach.

Popular Location

What's nearby

  • Bailan Beach - 2 min walk
  • Bangbao Health Promotion Center - 6 min drive
  • Bang Bao Pier - 6 min drive
  • Bangbao Beach - 7 min drive
  • Lonely Beach - 7 min drive

Restaurants

  • The Bay — 1 min walk

About this property

Mercure Koh Chang Hideaway

4-star resort with pools, private beach and full-service spa
Spend the day catching some rays at Mercure Koh Chang Hideaway's private beach, relaxing by one of the resort's 2 outdoor swimming pools, or pampering yourself at the full-service spa. All 141 individually furnished rooms provide free WiFi, free wired Internet and 24-hour room service. Guests will appreciate conveniences such as fridges and coffee makers, while LCD TVs with satellite channels and DVD players provide a bit of entertainment.
Mercure Koh Chang Hideaway offers 141 forms of air-conditioned accommodation with DVD players and minibars (stocked with some free items). Each accommodation is individually furnished. 42-inch LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

No on-site parking available
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Ferry terminal shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee daily 7 AM–10 AM: THB 460 for adults and THB 230 for children
1 restaurant
1 bar
24-hour room service

Things to do

2 outdoor pools
Billiards/pool table
Children's pool
Fitness centre
Full-service spa
Kayaking
Sauna
Hot tub
Steam room

Family friendly

2 outdoor pools
Babysitting/childcare (surcharge)
Children's pool
Dry-cleaning service
DVD player
Free children's club
Laundry facilities
Fridge
Rollaway/extra beds (surcharge)

Conveniences

ATM/banking services
Banquet hall
No lifts

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Porter
Wedding services

Languages spoken

English
Thai

Business services

1 meeting room
Business centre
Computer station
Conference space (242 square feet)

Outdoors

Garden
Pool umbrellas
Private beachfront location
Rooftop terrace

Spa

Body scrubs
Body treatments
Couples treatment room(s)
Facials
Massages
Massage/treatment rooms
Sauna
Hot tub

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible parking

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Shower

Entertainment

42-inch LCD TV
DVD player
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar (some items)
Fridge

More

Desk
Individually furnished
Safe

Policies

Check-in

Check-in between 3 PM and midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for THB 1413.0 per night.

Payment types

American Express
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: THB 1000.00 per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: THB 460 for adults and THB 230 for children (approximately)
  • Airport shuttle fee: THB 2500 per vehicle (one-way)
  • Rollaway bed fee: THB 1413.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. Heating is not provided. Parties and events are allowed on site. 

We should mention

Guests must transfer via airport shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Mercure Koh Chang Hideaway Hotel
Mercure Koh Hideaway Hotel
Mercure Koh Chang Hideaway
Mercure Koh Hideaway
Mercure Koh Chang Hideaway Resort
Mercure Koh Hideaway Resort

Guest reviews

4.1
Very Good
5 - Excellent
172
4 - Good
163
3 - Okay
56
2 - Mediocre
20
1 - Poor
12
4.2
Cleanliness
4.1
Service and Staff
4.2
Amenities
4.1
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The pool access room and the 2 4 1 cocktails on the beach!

Stayed 2 nights in Feb 2020

3/5

  • Liked: Cleanliness, property conditions & facilities, room comfort

Overpriced

The hotel is fine. The food is fine. The services and amenities are fine. However, everything is overpriced. I am not upset with the hotel - it's fine, but it is overpriced. I would not stay here again. You can get more for less at other resorts. This resort is not competitive at all.

Stayed 3 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Actually, everything was good. Really friendly staff,. Nice room. Well kept and clean. The only problem was that the mattress was extremely hard. Very uncomfortable.

Stayed 6 nights in Dec 2019

3/5

  • Liked: Cleanliness, staff & service, amenities

Stayed 2 nights in Nov 2019

1/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel was in desperate need of face lift, old and tired, booked for 20 people 17 went, the welcome party was not good ask me to give them 7000baht for breakfast that i had already payed for in full. Totally unacceptable.

Stayed 3 nights in Oct 2019