Outdoor pool, pool umbrellas, pool loungers
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Reviews of Koh Chang Paradise Hill

3.5 out of 5
Koh Chang Paradise Hill
39/20 Moo.4, Ko Chang, Trat

Reviews

8.8

Excellent

Rating 10 - Excellent. 25 out of 55 reviews" "
Rating 8 - Good. 27 out of 55 reviews" "
Rating 6 - Okay. 3 out of 55 reviews" "
Rating 4 - Poor. 0 out of 55 reviews" "
Rating 2 - Terrible. 0 out of 55 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Nice hotel if you not muse be next to the beach. Tasty breakfast. Nice staff.
Stayed 4 nights in Jan 2019

8/10 Good

Oliver, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garden View Rooms are located at the back side of the hotel. Even the hotel was fully booked I could get a garden view room on the second floor after request, which had a much better view then the first one I get offered with pool view. The breakfast was great. Daily changes of warm dishes were a nice additional surprise. Great beach just across the street at Paradise Resort.
Stayed 5 nights in Dec 2018
Response from Jum on 15 Jan 2019
Thank you very much for your review and we hope there will be opportunity to welcome you back to our hotel again next time. Sompong M. Asst. Front Office Manager

10/10 Excellent

patchada

Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prachtig en nieuwe locatie, je kan ook genieten van de faciliteiten van Paradise resort aan de overkant. Het ontbijt is uitgebreid en lekker en heel verzorgd. De kamers zijn ruim en heel goed onderhouden. Gewoon top locatie. Wil ik zeker terug komen.
Stayed 21 nights in Mar 2020

8/10 Good

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugnt och bra hotell som är bra ordning på och god service.
Stayed 11 nights in Mar 2020

8/10 Good

Ulf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Mar 2020

10/10 Excellent

Anne Lise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejlig Hotel med moderne stil
Vi havde værelse med mod bagsiden på 2 sal, udenfor balkon var det gadebelysning så stærk halogen lamper efter det blev mørkt lige i øjen højde som gjorde man sat i spotlight og blev blændet når man sat på balkonen. Ellers intet at udsætte på hotellet og morgenmaden var virkelig super! Vi kommer gerne igen.
Stayed 7 nights in Mar 2020

10/10 Excellent

Setareh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2020

8/10 Good

ANDRZEJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Hotel management on 12 Mar 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mats

Travelled with family
Liked: Cleanliness, staff & service
Har allt du behöver, men utan riktig guldkant.
Fint välskött hotell med allt som behövs för en skön semestervistelse. Stort rum med mycket golvyta.Sparsamt möblerat utan behövlig punktbelysning. För att kunna tända belysningen på toaletten var man tvungen att tända i taket i sovrummet. Bra wi-fi över hela hotellområde.
Stayed 6 nights in Feb 2020

10/10 Excellent

Therese

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell
Rent och fräscht. Trevlig personal. Bra frukost, asiatisk och västerländsk. Bra standard!
Stayed 5 nights in Feb 2020
Response from Hotel Management on 7 Mar 2020
Dear Valued Guest, Thank you very much for your comment. Hopefully that you will come back again for the next time. The Hotel Management

8/10 Good

Eva

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
För många missar
Bekvämt absolut men den privata stranden med solbäddar var inte tillgänglig för boende på paradise hill vi var hänvisade till fällstolar på icke privat strand det var inte vad som utlovades. Hotellet var extremt lyhört barn som skrek nattetid upplevdes befinna sig i samma rum. Flygbussarna som utlovades för 500 bath per person var fullbokad i stället fick vi privat taxi för 1225 per person inte ok . Sammantaget för många missar
Stayed 13 nights in Feb 2020
Response from Hotel Management on 7 Mar 2020
Dear Valued guests, Greetings from Koh Chang Paradise Hill First of all, thank you for your kind reviewing but terribly sorry for all not good memory during stay with us. Regarding to your mentions, we will consider and promise to solving, improving and upgrading all our service higher much as possible. About the transfer to Trat Airport that you mentioned to the company that cost THB 500.-per person the the join minibus and this company is not belong to our hotel so sometimes if you came late for make resevation it no have available seat for you why that our staff offered you another private one, of cause it must be more expensive because it the private transfer. Once again, we're looking forward to welcoming and pampering you again soon on your upcoming holiday on Koh Chang Island. With our honor, Hotel Management

8/10 Good

Petri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ei huono
Stayed 6 nights in Feb 2020
Response from The Managemnt on 1 Mar 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ronny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell
Hotell med närhet till restauranger, strand och shopping. Lugnt och stillsamt. Fina pooler. God mat i hotellbaren. Frukost okej. Enda nackdelen var att det fanns en svag doft av mögel då vi kom till rummet.
Stayed 7 nights in Feb 2020
Response from Hotel Management on 27 Feb 2020
Dear Valued guests, Greetings from Koh Chang Paradise Hill First of all, thank you for your kind reviewing but terribly sorry for all not good memory during stay with us. Regarding to your mentions, we will consider and promise to solving, improving and upgrading all our service higher much as possible. Once again, we're looking forward to welcoming and pampering you again soon on your upcoming holiday on Koh Chang Island. With our honor,

10/10 Excellent

Sylvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super bra hotell
Nytt fräscht fint hotell, rummen rymliga och frukosten har lite sv allt så det passar även den mer kräsna. Systerhotellet ligger gatan över där man har tillgång till stolar på stranden och även deras gym. Bra utbud med restauranger i närheten, även maten på hotellet är bra och prisvärt. De har grillkvällar fredag och lördag där man kan beställa en fin bit kött om man saknar det under semester. Helt klart ett hotell som är värt att besöka!
Stayed 13 nights in Feb 2020
Response from The Hotel Management on 27 Feb 2020
Dear Valued Guest, Thank you very much for your comment. Hopefully that you will come back again for the next time.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Propre, confortable, personnel à votre écoute, calme côté jungle, super petit déjeuner, parking ombragé,le hic,dans la chambre il y a une porte qui communique avec l'autre chambre,on entend nos voisins,trop de russe non respectueux,ils mettent la musique au bord de la piscine et personne ne dis rien, manques de lumière côté route à l'entrée de l'hôtel le soir,on ne voit pas l'entrée quand on vient en voiture ou en moto,sinon très bon séjour ....
Stayed 7 nights in Feb 2020
Response from Management Hotel on 27 Feb 2020
Dear Valued guests, Greetings from Koh Chang Paradise Hill First of all, thank you for your kind reviewing but terribly sorry for all not good memory during stay with us. Regarding to your mentions, we will consider and promise to solving, improving and upgrading all our service higher much as possible. Once again, we're looking forward to welcoming and pampering you again soon on your upcoming holiday on Koh Chang Island. With our honor,

8/10 Good

Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good with some misstep
Nice hotel, new, clean and making an effort. Good location. Both weekends we were there, a big group of people (corporate events?) stayed at the hotel, crowding the breakfast room and common areas at times. Not a big deal, but It felt less like a relaxing vacation. There was also an event one evening in an event-room at the hotel. They finished at a reasonable hour, but the music carried through the (concrete) hotel making it impossible to stay in the room heile the event was on.
Stayed 6 nights in Jan 2020
Response from Aum on 7 Feb 2020
Dear Valued guests, Greetings from Koh Chang Paradise Hill – Blissful nature resort. First of all, thank you for your kind reviewing but terribly sorry for all not good memory during stay with us. Regarding to your mentions, we will consider and promise to solving, improving and upgrading all our service higher much as possible. Once again, we're looking forward to welcoming and pampering you again soon on your upcoming holiday on Koh Chang Island. With our honor, Management Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Et lækkert sted med god beliggenhed. Store flotte værelser med stor altan
Stayed 9 nights in Jan 2020
Response from Aum on 4 Feb 2020
Dear Valued Guests, Thank you very much for your review and we hope there will be opportunity to welcome you back to our hotel again next time Yours faithfully, Management Hotel

10/10 Excellent

Vitalii

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Останавливаемся в Парадайсе второй раз!встретили нас тепло,сразу же заселили в чистый,подготовленный номер!!!номер просторный с достаточным количеством различной Мебели и необходимой техникой!приятно,что есть русскоговорящие каналы на ТВ!уборка каждодневная с заменами полотенец при необходимости!завтраки просто шикарные и разнообразные,каждое утро приятно удивляли новые блюда,молодцы!ХОРОШИЙ И ДОСТОЙНЫЙ ОТЕЛЬ.Советуем
Stayed 8 nights in Dec 2019
Response from Aum on 27 Jan 2020
Dear Valued Guests, Thank you very much for your review and we hope there will be opportunity to welcome you back to our hotel again next time Yours faithfully, Management Hotel

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
プールが少し濁ってました。
Stayed 2 nights in Dec 2019
Response from AUM on 13 Jan 2020
Dear Value Guest, Thank you very much for your review but we will try the best to solve this problem. We hope there will be opportunity to welcome you back to our hotel again next time. Yours faithfully, Management Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from AUM on 13 Jan 2020
Dear Valued Guest, Thank you very much for your review and we hope there will be opportunity to welcome you back to our hotel again next time Yours faithfully, Management Hotel

10/10 Excellent

Andrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Вернемся ли - однозначно Да
Новый отель, большие номера, отзывчивый персонал. Очень удачное расположение, хорошие завтраки. Пляж Чай-Чет просто ОГОНЬ!!!.
Stayed 6 nights in Dec 2019
Response from AUM on 13 Jan 2020
Dear Valued Guest, Thank you very much for your review and we hope there will be opportunity to welcome you back to our hotel again next time Yours faithfully, Management Hotel

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Sehr schöne Unterkunft an der es im Grunde nichts zu bemängeln gibt.
Stayed 15 nights in Dec 2019
Response from AUM on 13 Jan 2020
Dear Valued Guest, Thank you very much for your review and we hope there will be opportunity to welcome you back to our hotel again next time Yours faithfully, Management Hotel

10/10 Excellent

Andrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Спасибо Paradise Hill за отдых
Отель хороший, новый, чистый. Персонал отзывчивый. Кому не в лом перейти дорогу рекомендую . Мы отдыхали с семьей ( 2 взромлых и 2 детей по 4 года) нам все понравилось . Если останется такая же ценовая политика , то снова бы остановился . Надеюсь цены будут прежними . 16.12.2019
Stayed 10 nights in Nov 2019
Response from Koh Chang Paradise Hill on 18 Dec 2019
Thanks for staying with us. We appreciate your feedback! And looking forward to see you again.

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from AUM on 13 Jan 2020
Dear Valued Guest, Thank you very much for your review and we hope there will be opportunity to welcome you back to our hotel again next time Yours faithfully, Management Hotel

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel
Wat een superheerlijk hotel!! Alles mooi, modern, nieuw, schoon, heerlijk ontbijt met veel Thaise en veel Europese keuze. Verse eitjes/ omelet/ scrumbled / spiegelei voor je gebakken Wij houden t meest van Thais dus voor ieder wat wils. Zeer vriendelijk personeel. Geweldige zwembaden met heerlijke ligbedjes met kussens en gebruik van zwembadhandoeken. Af en toe op strand gegeten met je voeten in t zand:-)
Stayed 6 nights in Nov 2019
Response from Koh Chang Paradise Hill on 18 Dec 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sergei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень чистый современный отель! Приятно в таком находиться! Персонал очень приветливый, любезный, всегда с улыбкой на лице! На пляж через дорогу всегда провожает специальный человек, так что проблем с этим никаких не было! Сам пляж вполне уютный, но именно на нем меня впервые за пять поездок в Тайланд искусали песчаные мухи! Это, конечно, не проблемы отеля, но послужило той самой ложкой дёгтя...
Stayed 4 nights in Nov 2019
Response from Koh Chang Paradise Hill on 20 Dec 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugnt och skönt område med två underbara pooler som man kan svalka av sig i efter en dag vid havet.
Stayed 4 nights in Nov 2019
Response from Koh Chang Paradise Hill on 18 Dec 2019
Thanks for staying with us. We appreciate your feedback! And looking forward to see you again.

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugnt och skönt hotell med gott om solstolar och sol i stort sett hela dagen. Något sterila rum men väldigt rent och vänlig personal
Stayed 4 nights in Nov 2019
Response from Hotel Management on 26 Nov 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Martial

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel totalement neuf mais ompetsonnel gros blocs de beton genre usine de lautre cote de la route il y a la plage belles piscines petit dej très moyen
Stayed 1 night in Nov 2019
Response from Hotel Management on 26 Nov 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Idar

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Hotel Management on 26 Nov 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
อาหารเช้าไม่ค่อยokห้องสะอาด​ผ้าเช็ดตัวผ้าเช็ดหน้า​ไม่okโดยรวมใช้ได้อยู่​ไม่ได้แย่
Stayed 2 nights in Oct 2019
Response from Hotel Management on 26 Nov 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Anne Marte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The crew were very nice and helpful. We were greeted with a glass of cold juice and a warm, nice smelling cloth to freshen up. The room smelled a little of moist, but was clean and looked nice. The pools were closed for maintanance, but they had an agreement with the hotel on the other side of the road, that we could use their pool. We were not lucky with the weather though. Nothing to do about that. Not much to do but to wander along the beach or eat and drink good food and drinks. :)
Stayed 3 nights in Aug 2019
Response from Reservation Officer on 12 Aug 2019
Dear Valued Guest, Thank you very much and looking forward to see you next.

10/10 Excellent

Chalermpon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ดีทุกอย่างเลยครับ เอาไป 10 คะเเนนเต็ม
Stayed 2 nights in Jul 2019

10/10 Excellent

Thanatchaporn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr zu empfehlen!!
Sehr gut und schöne Lage nette Personal gute Service wir waren sehr zufrieden.
Stayed 10 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint men tråkigt.
Bokade detta hotell efter att jag fick en bra deal på Hotels.com. Service, renlighet tillhörigheter är det du kan förvänta dig av ett fyrstjärnigt hotell. Inte mycket att klaga på. Det som inte tilltalade mig var designen. Allt går i vitt och grått och man får inte den där härligt exotiska känslan man får på hotellen belägna vid stranden. Vill du ha krypavstånd till vattnet och palmer som trängs längs vägen till utomhusrestaurangen, välj någonting annat. Paradise Hill är stelt, kalt och tråkigt.
Stayed 4 nights in Mar 2019
Response from ๋ีJum on 3 May 2019
Dear Valued Guest, Thank you very much for your review and we hope there will be opportunity to welcome you back to our hotel again next time. Sompong M. Asst. Front Office Manager

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Jum on 28 Mar 2019
Dear Valued Guest, Thank you very much for your review and we hope there will be opportunity to welcome you back to our hotel again next time. Sompong M. Asst. Front Office Manager

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nära strand , restauranger etc.
Stayed 4 nights in Feb 2019
Response from Jum on 9 Mar 2019
Dear Valued Guest, Thank you very much for your review and we hope there will be opportunity to welcome you back to our hotel again next time. Sompong M. Asst. Front Office Manager

8/10 Good

Ingela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modernt och trevligt hotell
Nytt, trevligt hotell i lugnt område vid norra delen av Klong Prao. Trevlig personal, bra frukost. Stora rum. Hade bokat rum mot trädgård, men blev uppgraderade till rum mot pool-området, vilket vi var glada åt. De andra rummen var snarare mot omgivningarna vilket kändes lite som baksida. Stranden på andra sidan vägen med gratis solstolar för hotellets gäster.
Stayed 20 nights in Feb 2019
Response from Jum on 9 Mar 2019
Dear Valued Guest, Thank you very much for your review and we hope there will be opportunity to welcome you back to our hotel again next time. Sompong M. Asst. Front Office Manager

10/10 Excellent

Bourgin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
à recommander
Nous avons passé quasiment deux semaines en famille avec deux chambres loués, le service de l'hôtel est parfait malgré que l'hôtel soit très récent. Chambre spacieuse et parfaitement propre.il n'y a qu'a traverser la route pour profiter de la plage.
Stayed 12 nights in Feb 2019
Response from Jum on 9 Mar 2019
Dear Valued Guest, Thank you very much for your review and we hope there will be opportunity to welcome you back to our hotel again next time. Sompong M. Asst. Front Office Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
J'ai apprécié le calme dans les chambres côté montagne, un bon petit déjeuner et le personnel agréable. Par contre le nombre de chinois lors de notre passage est réellement gênant, on se croirait en Chine et comme chacun le sait ces gens n'ont malheureusement pas d'éducation, vous bousculent et passent devant vous sans aucun respect... Il y a d'autres établissements qui heureusement refusent les chinois, faut chercher mais on trouve...
Stayed 3 nights in Feb 2019
Response from Jum on 19 Feb 2019
Thank you very much for your review and we hope there will be opportunity to welcome you back to our hotel again next time. Sompong M. Asst. Front Office Manager

8/10 Good

caroline

Liked: Staff & service, room comfort
Mye for pengene
Fint hotell i rolig område på Koh Chang. Relativt nytt bygg med fortsatt en del byggearbeid. Pluss for veldig hyggelig personale, men litt minus for at det er så lytt ut til korridoren og en del bygningsarbeid på området.
Stayed 11 nights in Feb 2019
Response from Jum on 20 Feb 2019
Thank you very much for your review and we hope there will be opportunity to welcome you back to our hotel again next time. Sompong M. Asst. Front Office Manager

8/10 Good

Gine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Jum on 19 Feb 2019
Thank you very much for your review and we hope there will be opportunity to welcome you back to our hotel again next time. Sompong M. Asst. Front Office Manager

8/10 Good

Stéphane

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
manque l'esprit de service Thaïlandais
un hôtel tout neuf très sympathique si on ne demande rien au personnel. il prennent des commission impressionnante on as préféré booker nous même nos transports et economiser la moitié par rapport a leur propositions, première fois que je vois ca en Thaïlande sur 8 semaines de vacances
Stayed 3 nights in Jan 2019
Response from Jum on 29 Jan 2019
Thank your very much for your comment!!

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jan 2019
Response from Jum on 29 Jan 2019
Thank you very much!!

10/10 Excellent

Dmytro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Jan 2019
Response from Sompong M. on 26 Jan 2019
Thank you very much for you comment. Hopefully that we will have oppornity to welcome you back again for next time.

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toppen!
Jättefint nybyggt hotell med fint pool område och bra frukost. Fina hotellrum. Dock lite tråkigt att ytterdörren var något tunn så man hörde personerna som gick i korridoren utanför men i och med att det var ett lugnt hotell så gjorde det inte så mycket.
Stayed 3 nights in Jan 2019
Response from Sompong M. on 24 Jan 2019
Thank you very much for you comment !! Hopefully that we have opptonity welcome you to stay with us again next time.

10/10 Excellent

Tuuli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Sompong M. on 26 Jan 2019
Thank you very much for you comment. Hopefully that we will have oppornity to welcome you back again for next time.

8/10 Good

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotellet nybyggt, start Nov 2018. Positiva, modernt och nytt. Negativa, steril miljö, ingen hiss och avloppslukt i badrum på rummen högst upp i byggnaden. Vi byte rum till ett på bv & där var det ingen lukt i badrummet. De verkar inte ha någon bra avfuktare på rummen, för kläder och sängkläder var konstant fuktiga. Överlag sett till pris och vad man får ger jag hotellet högt betyg.
Stayed 8 nights in Jan 2019
Response from Sompong M. (Asst. Front Office Manager) on 15 Jan 2019
Dear Mr. Tobias, Thank you very much for your review but we will try the best to solve this problem. We hope there will be opportunity to welcome you back to our hotel again next time.