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Reviews of Knysna Pocket Breaks

3.5 out of 5
Knysna Pocket Breaks
40 Trotter Street, Knysna, Western Cape

Reviews

8.6

Excellent

Rating 10 - Excellent. 19 out of 36 reviews" "
Rating 8 - Good. 11 out of 36 reviews" "
Rating 6 - Okay. 4 out of 36 reviews" "
Rating 4 - Poor. 1 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Sophia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We booked this property that was available on expedia. It said check in was available at 2pm. After arriving to the property we learned there was no front desk or reception. We sent multiple emails and phone calls and waited 7 hours with no response from the property. It took us hours to figure things out with expedia. Terrible experience overall.
Stayed 1 night in Oct 2022

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably priced in an excellent location
My son and I enjoyed our stay in unit 13. The beds were really comfortable with lovely quality linen. The kitchen is well stocked and the little balcony has good quality furniture which can be used in the lounge area for additional seating. The staff were very helpful and the WiFi was good.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday with friends
Good location, near to the waterfront. Place was neat. Only the shower was a bit of a problem, they could look at replacing the shower head. Otherwise overall stay was good.
Stayed 1 night in Dec 2019

10/10 Excellent

Siyabonga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Great set up. really convenient for family.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These wonderful apartments are a short walk from everything -- the waterfront, Mitchell's, shopping, etc. The price and the location can't be beat!
Stayed 4 nights in Jan 2019
Response from Renette on 4 Mar 2019
Thank you for your review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, good location. Apartment was clean and has everything you need - laundry was a welcome addition!
Stayed 2 nights in Oct 2018
Response from Renette on 31 Oct 2018
Thank you, appreciate.

8/10 Good

Richard, Kincardine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped apartment
For the price difficult to beat. Well equipped apartment. Had a tasing machine but due to rain we could not do a wash as we could not hang it out to dry. Full size oven, so can cook pizza. Mitchell's brewery a 10 minute walk away.
Stayed 1 night in Sep 2018
Response from Renette on 31 Oct 2018
Thank you for your kind review.

8/10 Good

Polina, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice single bedroom apartment that is suited for a couple for a few days stay, the location is great as it is very central.
Stayed 2 nights in Jul 2018
Response from Renette on 2 Aug 2018
Thank you.We appreciate your positive feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Self sufficient
Self-catering unit is located within walking distance to the shops and waterfront. The unit itself had everything you needed. Only negative thing I can think of, is that the WiFi was slow.
Stayed 2 nights in Mar 2018
Response from From all at Knysna Pocket Breaks on 3 Apr 2018
Thank you.

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities, room comfort
Great for price and location.
5 minute walk to waterfront . Apartment with washing machine and washing powder! Secure parking. Balcony .overall great for price.
Stayed 2 nights in Feb 2018
Response from From all at Knysna Pocket Breaks on 3 Apr 2018
Thank you

10/10 Excellent

Deon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Knysna stop over
Verry nice and cosy
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
When we arrived we found that the towels were damp and we had to hang them up to dry.
Stayed 1 night in Oct 2017

10/10 Excellent

KB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value stay in Knysna town
Very convenient, easy to get to and from town. clean and very well appointed
Stayed 1 night in Oct 2017

6/10 Okay

mawcam, Cambs

Liked: Cleanliness, room comfort
Self-catering accommodation
Stayed at no.16 for a couple of nights. The apartment is reasonable fitted out with most requirements met. Two bedrooms, one double, one bunk bed. Pretty good location in the main part of Knysna. Underground secure parking. Balcony but no panoramic views. All in all, a comfortable stay. Would book again.
Stayed 2 nights in Jul 2017

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well provisioned apartment in excellent loca
Great location you can walk to the waterfront and restaurants on main street easily. Very well provisioned apartment it seemed to have everything. Smart security measures, large, decent wifi. Assignd parking for your unit was nice. Very good value overall.

10/10 Excellent

Nikki, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Knysna Point Breaks is great value for money. The hotel is very secure and private. We were pleasantly surprised with our apartment. We weren't expecting it to be so roomy. Also very good, central location. Minutes walk from restaurants and cafes and very close to the shops and restaurants at the Waterfront. I'd recommend hiring bikes to ride around the lagoon and onto Thesen and Leisure Islands.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Elizabeth

Disliked: Staff & service, property conditions & facilities
the room had a smell which made me nauseas
uncomfortable

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cosy
Lovely secure place to stay , nice and cosy clean and tidy. I would definitely recommended staying here.

8/10 Good

Glauco

Liked: Cleanliness, staff & service, property conditions & facilities
Razoável
O check in, para quem não está acostumado com o sistema q eles usam (a grande maioria dos brasileiros), é complicado. Basicamente, vc chega, interfona, e quem lhe atende lhe dará um código númerico, q vc utilizará para abrir uma caixinha (tipo cofre, q fica na parte externa do prédio) e pegar as chaves do apartamento, q estarão lá dentro. O quarto é um pouco claro de manhã (o blackout não cobre toda a janela). O colchão achei um tanto quanto desconfortável (na verdade, o pior desta nossa viagem, q abrangeu 6 hotéis). Mas o apto é excelente para famílias, pois tem 2 quartos (sem ar condicionado, mas, em fevereiro, quando lá estivemos, mesmo sendo verão não fez falta. A localização é boa, e permite q se livre dos preços bem mais caros do waterfront.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gutes Apartment- Haus
Für eine oder zwei Nächte auf einer Rundreise sehr gut geeignet, tolle Lage, sehr gute Ausstattung Die Parkplätze sind vorhanden, aber nicht für große Autos
Stayed 1 night in Nov 2019
Response from Renette on 20 Nov 2019
Thank you for your review.

6/10 Okay

sergio

Liked: Cleanliness, staff & service, room comfort
Bom apto mas precisa dar mais atenção ao cliente
Apto completo com tudo necessário mas tive um problema quando fui tomar banho. A água não esquentava, entrei em contato com o proprietário e este me orientou a revisar os disjuntores observando se havia algum desligado. Realmente havia um mas mesmo ligando e esperando mais de 30 minutos a água continuou fria e acabei tomando banho gelado. O proprietário falhou em não verificar o funcionamento de todas as comodidades e sequer se desculpou do ocorrido se limitando a dizer que aquilo é difícil de acontecer. Não gostei da sua atitude e acho que faltou humildade para reconhecer o erro e se desculpar. Lamentável.
Stayed 1 night in Sep 2019
Response from Renette Kumm on 23 Sept 2019
We apologise for the inconvenience. You arrived early without prior arrangement and we allowed you to check-in. South Africans are constantly reminded that we must use power sparingly. Some of our guests take it upon themselves to switch the geyser off when they leave. I can only assume that this happened in your case. We therefore have an unfortunate combination of events, you arriving early without prior notification and therefore our staff did not do a complete check and the previous guest trying to heed our governments call and save electricity. We did convey to you to wait at least 30 minutes to allow the water to heat up.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rapport qualité/services/prix IMBATTABLE et d'une sécurité parfaite.
Stayed 1 night in Apr 2019

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Departamento muy cómodo pero mala comunicación
Lo único que no me gusto fue no recibir ninguna confirmación por mail de la propietaria hasta el último momento, tuve que llegar al departamento y no sabía si iba a poder entrar o no
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Mikael

Liked: Cleanliness, property conditions & facilities, room comfort
Great In and Out
Really nice and easy
Stayed 2 nights in Jan 2019
Response from Renette on 4 Mar 2019
Thank you for your review

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Renette on 31 Oct 2018
Thank you. Super review from a 5 star guest.

10/10 Excellent

Jardel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Renette on 5 Sept 2018
Thank you, will share with my staff. Regards, Renette Kumm

10/10 Excellent

Yelon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização, ambiente muito limpo e tranquilo!
Response from Knysna Pocket Breaks Staff on 11 Apr 2018
Thank you for tour positive feedback.

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018
Response from From all at Knysna Pocket Breaks on 3 Apr 2018
Thank you

8/10 Good

Alexandre

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good property and very bad communication
Excelent estate and value but lacking of communication is a problem. I have not received any instruction on how to get my keys and neither on how to get them away. I actually have to help myself two ladies trying to get out. A very simple email with instructions and code would solve all the problems. Very well located apartments.
Stayed 1 night in Oct 2017

10/10 Excellent

SOYEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치도 좋았고, 무엇보다 세탁기가 있어서 맘에 들었어요. 다음에 가게되면 다시 머무르고 싶은 숙소입니다.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Disliked: Property conditions & facilities
Lägenhet centralt
Enkel liten lägenhet med mycket centralt läge alldeles i närheten av Knysna Waterfront. Många restauranger och affärer på bekvämt promenadavstånd. Bra säker parkering under huset. Lägenheten var lite sliten och lyhörd. Det fanns separat sovrum och litet pentry med stor kyl/frys och tvättmaskin/tumlare i badrummet. Balkong fanns också men tyvärr bara sol en liten stund på morgonen och ingen vidare utsikt.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in Knysna
We loved staying at Pocket Breaks. Parked the car safe behind the gate, very strong wifi in the very large room and very close to the restaurants at the waterfront.