Studio, 1 King Bed with Sofa bed

Reviews of OYO Hotel Knoxville TN Cedar Bluff I-40

2.5 out of 5
OYO Hotel Knoxville TN Cedar Bluff I-40
317 N Cedar Bluff Rd, Knoxville, TN

Reviews

5.2
Rating 10 - Excellent. 105 out of 694 reviews" "
Rating 8 - Good. 109 out of 694 reviews" "
Rating 6 - Okay. 106 out of 694 reviews" "
Rating 4 - Poor. 112 out of 694 reviews" "
Rating 2 - Terrible. 262 out of 694 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

4.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

6/10 Okay

Tresha

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There are no windows to the outside you feel more like your in a jail than a hotel. The ice machine does not work. However the staff is very polite and helpful.
Stayed 3 nights in Apr 2024

2/10 Terrible

Cindy

Travelled with pets, Travelled with partner
NEVER got there due to an unforeseen car breakdown in the mountains!! They REFUSED to reimburse the $79 but maybe it’s a blessing in disguise from all the TERRIBLE reviews written online ! It would have been my 1st time staying there, but I’ll consider sleeping in my car instead of ever sitting foot in there. I’ll also make sure to tell everyone I know to not consider OTO.
Stayed 1 night in Apr 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
I flew in for my daughter’s labor and needed a motel close to the hospital. The room was exactly what u pay for. It’s not priced to be like the Ritz so don’t expect it to be! Staff was very accommodating! The room served its purpose and I slept quite well! If u want the Ritz, make a reservation there! Again, u get what u pay for!
Stayed 1 night in Apr 2024

10/10 Excellent

Shawnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024

2/10 Terrible

Katlyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs in the beds! Broken mirrors “fixed” with tape, dirty bedding!!! Was there 30 mins and left.
Stayed 1 night in Apr 2024
Response from Dewi on 2 May 2024
Never meant to disappoint you, Katlyn! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

2/10 Terrible

Kenneth, Phoenix

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing about this property that was good. This place should be condemed. Expedia should be sued for not doing the due dillence of how bad this property is. All the pictures for this site were fakes. No one should stay there. I left this hotel after 2 hours because of the smell and went to another hotel without receiving any refund from the owner who was one of the ruddest people I have meet .NO ONE SHOULD STAY AT THIS HOTEL UNTIL EXPEDIA DOES A REVIEW OF STANDANDS FOR THE SITE THEY ARE PROMOTING.
Stayed 1 night in Feb 2024
Response from Tim on 2 May 2024
Apologies for the problems you had faced, Kenneth ! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

6/10 Okay

Felisha

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The
Stayed 1 night in Jan 2024

4/10 Poor

Andrae

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Ishmael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Dontavius

Stayed 1 night in Dec 2023

10/10 Excellent

zijian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Sandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Jose

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Super dirty sticky bad service
Stayed 2 nights in Oct 2023
Response from Noah on 22 Jan 2024
Sincere Apologies, Jose! We are disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further to make sure our valued guests are delighted. Regards, Noah

2/10 Terrible

Alexis

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. No hot water, no lock on the door, no heat, room reeked of cigarette smoke. Everything yellow and nasty. Felt completely unsafe at this property. I left after 30 minutes!
Stayed 3 nights in Nov 2023

8/10 Good

Loriann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heat was a problem in my room on the first night. The front desk kid did what he could short of moving me to another room but unfortunately it didn't fix my problem and I was the first night without heat. In the morning they came and looked again at my heat source then kindly moved me to another room. If it were the dead of winter this could have been problematic but given it was the start of fall I was no worse for the wear. After all that's what blankets are for.
Stayed 2 nights in Nov 2023
Response from Barbara on 22 Jan 2024
Thank you for your appreciation, Loriann! We hope to give you consistent service every time. Regards, Barbara

2/10 Terrible

Kimberly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had no heat, the lamps were rusted and I was afraid to plug anything in them as it is a fire hazard. Our smoke detector had no batteries, it smelled of funk, a broken mirror, and the sheets were not clean. I could not get my money back so we were forced to stay the night. The pictures online were extremely deceiving. Not worth the money and not safe. NEVER STAY HERE! They also had a certified Bed Bug Safe certificate dated August 2023….which means they had bed bugs at one point. Horrific experience. Never ever again. I would post pictures if I could. This place should be shut down.
Response from Charles on 22 Jan 2024
Hi, Kimberl! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Charles

2/10 Terrible

Samantha

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty stained linens, no outdoor lighting around parking area, unkempt interior on building with a motel setup that had been enclosed around the walkways, unsecured doors, broken doors, carpets and items labeled as a different hotel, darn interior passageways
Stayed 1 night in Nov 2023

2/10 Terrible

Debra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is very sketchy. No lights in parking lot or very low where there are lights. Disreputable characters hanging out in parking lot. Condition of hotel is very bad. Lights didn’t work as came into room. Sockets hanging out. Bedding ripped and torn.
Stayed 1 night in Nov 2023

4/10 Poor

Talon

Disliked: Cleanliness, amenities, property conditions & facilities
The lobby looks ok but my room was very run down. Visible drywall patches everywhere, no water pressure at the sink, toilet didn’t feel attached to the floor. This room was in rough shape.
Stayed 1 night in Nov 2023

2/10 Terrible

Kevin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joey on 5 Dec 2023
We are sorry for the inconvenience, Kevin! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Joey

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn’t even start a night there…walked out without 5 minutes after I got there… that’s how bad it was…
Stayed 2 nights in Oct 2023
Response from Joey on 5 Dec 2023
Hi, Robert! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Joey

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Stay
The hotel is undergoing renovations and needs time to correct mess! The room was clean and nice. Everything worked. The front desk clerk “Jay” was very helpful and showed me rooms before I checked in.
Stayed 1 night in Oct 2023
Response from Tim on 5 Dec 2023
Hi, Kenneth! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

8/10 Good

Rachel

Travelled with pets
Liked: Cleanliness, staff & service
Room was a little run down and a bit smelly. Bed was clean inside but cover was dirty and had cigarette burns
Stayed 1 night in Oct 2023
Response from Tim on 5 Dec 2023
Thank you for rating us highly, Rachel! Pleased to see that the services we offer meet your needs, we are going to try to keep it up. Regards, Tim

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible smell
Stayed 1 night in Oct 2023

6/10 Okay

Derek

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Noah on 5 Dec 2023
Glad to see that you have rated us super, Derek! Hope to serve you soon with an even more happening stay. Regards, Noah

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities
Ceiling was terrible.. smells
Stayed 1 night in Oct 2023
Response from Joel on 5 Dec 2023
Hi, William! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Joel

2/10 Terrible

Karyl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scary place to stay
I took 2 steps into the room and left. Room had a musty odor. The bed look terrible is bowed in the middle. The Hotel was in a scary part of town. However, The attendant was nice.
Stayed 1 night in Sep 2023

4/10 Poor

Laura

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Shown 3 rooms. 1. Musty/moldy smell. 2 Clean. New carpet. Microwave and fridge, good. Clean towels. No coffee in room. Cig. Burns on bedspread. 3. Smelly. Broken lampshade. Door #2 was the winner. Prepaid, unfortunately. Metal areas in lobby amd hallways were rusty. Hole larger than a shoe in hallway.
Stayed 1 night in Sep 2023
Response from Barbara on 5 Dec 2023
Hi, Laura! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara

2/10 Terrible

Rene

The hotel was filthy and the staff was rude.
Stayed 2 nights in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Rene! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Michael! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

2/10 Terrible

Paula

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Paula! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

4/10 Poor

Staci

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Joey on 5 Dec 2023
Apologies for the inconvenience caused, Staci! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Joey

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was disappointed to find out that the pool was closed!!!!!
Stayed 2 nights in Aug 2023
Response from Barbara on 11 Sept 2023
Thanks for your kind and lovely words, John! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara

4/10 Poor

Logan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The side doors didn’t lock at all even though there was a sign that said “locked 24hrs” felt very unsafe. Also just super hot in the hotel. Like, uncomfortably hot. Everything was just dirty
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Logan! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Eva

10/10 Excellent

Monique

Stayed 1 night in Aug 2023
Response from Tim on 11 Sept 2023
Hi, Monique! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

4/10 Poor

RICHARD

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Eva on 11 Sept 2023
Hi, Richard! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

8/10 Good

Jeremy

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Maria on 11 Sept 2023
Sorry for the hassle you faced, Jeremy! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Maria

2/10 Terrible

Jaime

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
It was very dirty and not clean I would never recommend this place didn't even stay there and won't refund my money
Stayed 2 nights in Jun 2023
Response from Ammy on 30 June 2023
Hi, Jaime! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

2/10 Terrible

Christina

Stayed 1 night in Jun 2023
Response from Ammy on 30 June 2023
Hi, Christina! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

4/10 Poor

ravneet

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms were not clean with weird smell
Stayed 1 night in Jun 2023
Response from Ammy on 30 June 2023
Hi, Ravneet! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ava on 21 June 2023
Hi, William! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

8/10 Good

Tyrone

Stayed 1 night in Jun 2023
Response from Ava on 21 June 2023
Thanks for taking out your valuable time to rate us, Tyrone! We will work even harder to make your stay a memorable one :) Regards, Ava

4/10 Poor

Sedet

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Lisa on 3 June 2023
We are sorry to disappoint you, Sedet! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Lisa

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service
The gentleman at the front desk checking in was wonderful!
Stayed 1 night in May 2023
Response from Ava on 31 May 2023
Hi, Melissa! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

6/10 Okay

Edwina

Liked: Staff & service
It was ok.
Stayed 1 night in May 2023
Response from Ava on 31 May 2023
Hey, Edwina! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities
Most unclean place I’ve stayed in. Sheets had cigarette burns. There were food stains on the light shades. Pay a few extra bucks and stay elsewhere.
Stayed 1 night in May 2023
Response from Barbara on 18 May 2023
Hi, Paul! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not Trash
I was disappointed because I left some items on the bed with the intention of coming back and organizing the items and the cleaning crew threw them away. I had one more day of stay but left out to run an errand. Not sure when I would return, and wanted to make sure I had all items to get dressed, I took my suitcase. Me taking my suitcase gave them the intention that I was checking out although I did not stop by front desk and check out. When I returned to the room later, (with my suitcase), the bed was made and all of my items gone. I called front desk to say what had happened. I got a call back stating the cleaning crew said there was nothing on the bed. My biggest concern is I don't know what was thrown away, again, I was going to organize it later.
Stayed 2 nights in May 2023
Response from Maria on 18 May 2023
Thanks for sharing your valuable feedback, Cynthia! We will surely work on this to enhance your experience in the future. Regards, Maria

2/10 Terrible

Jodee

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool wasn't open, the room was filthy, the toilet paper holder wasn't even attached to the wall the toilet paper was on the side of the tub. I had to paid for 2 nights and my Mother and I refused to stay another night I tried to get my money back and wouldn't and the staff was rude to my 72 yr old mother and I. I even called corporate and explained the condition of that place and still refused to give me my money back for the second night. I called Expedia and they couldn't do anything about that however they did give me $50 gift card.
Stayed 2 nights in Apr 2023
Response from Ammy on 10 May 2023
Apologies for the problems you had faced, Jodee! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.