Verified
8/10 Good
Ruby
3 Oct 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruby
Stayed 2 nights in Sep 2025
Hotel Kaiserhof
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Luxury
5.0 star property
9.8
Exceptional
Majestic mountain escape with gourmet dining
Surrounded by majestic mountains, this luxurious family-friendly retreat offers ski-in/ski-out access and breathtaking views. Unwind at the PanoramaSpa with a body wrap, then savour gourmet dining at one of the five on-site restaurants.
Popular amenities
- Pool
- Breakfast included
- Spa
- Pet-friendly
- Parking included
- Free Wi-Fi
The current price is AU$1,003
AU$1,003
includes taxes & fees
26 May - 27 May
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About this property
Hotel Kaiserhof
- Luxury family-friendly hotel in the mountains, remodelled in 2020
- Free cooked-to-order breakfast, a poolside bar and a terrace are just a few of the amenities provided at Hotel Kaiserhof. Hit the slopes at this hotel, offering ski-in/ski-out access, downhill skiing and ski passes. Treat yourself to a body wrap, a sports massage or thalassotherapy at PanoramaSpa & Spa PurPur, the on-site spa. Be sure to enjoy a meal at any of the 5 on-site restaurants. Enjoy the gym, as well as activities, such as hiking/biking and snowshoeing. Free in-room WiFi is available to all guests, along with a garden and a playground.
- You'll also enjoy perks such as:
- A seasonal outdoor pool and an indoor pool, along with sunloungers and pool umbrellas
- Free self-parking and valet parking
- A round-trip airport shuttle (surcharge), an electric car charging station and babysitting (surcharge)
- Bike tour information, tour/ticket information and a front desk safe
- Room features
- All 52 individually furnished rooms feature comforts, such as premium bedding and first-run films, as well as perks, such as pillow menus and air conditioning.
- Extra amenities include:
- Childcare services and free infant beds
- Hypo-allergenic bedding, down duvets and day beds
- Bathrooms with baths or showers and free toiletries
- Flat-screen TVs with satellite channels and first-run films
- Balconies or patios, separate sitting areas and CD players
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Policies
Check-in
Check-in start time: 3 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of EUR 35 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children are welcome
Free cots are available on request at the property
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 3.50 per person, per night
We have included all charges provided to us by the property.
Optional extras
- Airport shuttle fee: EUR 360 per room (one-way)
- Pet fee: EUR 35 per pet, per day
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
We should mention
The seasonal pool will be open from May to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision
Children under 14 years old are not allowed in the spa without adult supervision
National rating
Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 5 stars.
Frequently asked questions
Does Hotel Kaiserhof have a pool?
Yes, this property has an indoor pool and an outdoor pool.
Is Hotel Kaiserhof pet-friendly?
Yes, dogs are allowed at this property. There's a fee of EUR 35 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.
How much is parking at Hotel Kaiserhof?
Self-parking and valet parking are free at this property.
What time is check-in at Hotel Kaiserhof?
Check-in start time: 3 PM; check-in end time: 5:30 AM. Late check-in is available during limited hours.
What time is check-out at Hotel Kaiserhof?
Checkout is at 11 AM.
Does Hotel Kaiserhof provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of EUR 360 per room applies.
Where is Hotel Kaiserhof located?
Located in the mountains, this ski-in/ski-out hotel in Ellmau is within 1 mile (2 km) of Bergdoktorhaus and Hartkaiser Gondola, and is convenient for winter sports, such as cross-country skiing and skiing lessons. Ellmau Ski Resort and Village and Astbergbahn are also within 3 miles (5 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
9.8
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10
Cleanliness
10
Location
9.6
Staff & service
9.6
Property conditions & facilities
Rating 10 - Excellent. 5 out of 6 reviews
10 - Excellent
5
Rating 8 - Good. 1 out of 6 reviews
8 - Good
1
Rating 6 - Okay. 0 out of 6 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 6 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 6 reviews
2 - Terrible
0
Reviews
Verified
10/10 Excellent
Dirk
11 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
… it was perfect …
Dirk
Stayed 2 nights in Nov 2024
Verified
10/10 Excellent
Jaroslav
8 June 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nas pobyt v hotelu byl ve vsem perfektni.Chvalime k nam srdecny pristup a ochota majitelu hotelu.Radi se tam vratime.Priroda je krasna s velkou moznosti vyletu,ktere jsme tez uskutecnili.Pozdravujeme timto hostitele.Hlavacovi
Jaroslav
Stayed 3 nights in Jun 2018
Verified
10/10 Excellent
Abdulaziz
20 May 2025
Abdulaziz
Stayed 3 nights in May 2025
Verified
10/10 Excellent
Marko
9 Feb 2022
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the Best
Marko
Stayed 5 nights in Feb 2022
Verified
10/10 Excellent
Karl
11 Mar 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Karl
Stayed 3 nights in Mar 2019