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"The hot pool was not working. "

"We recently stayed at this hotel as a family, and it truly exceeded every expectation. From the moment we arrived, we were blown away by how beautiful the hotel is. The interiors are stunning — elegant, stylish, and thoughtfully designed. Every space feels luxurious yet welcoming, and the attention to detail in the décor and ambience is remarkable. The facilities are outstanding. The spa is peaceful, immaculate, and the perfect place to unwind after a day on the slopes. Every area, from our room to communal spaces, was spotless — the hotel’s cleanliness is exceptional. The complimentary shuttle to the ski lift was a fantastic bonus, making our stay seamless and stress-free. As big food lovers, the dining experience was another highlight. Every meal was sensational — beautifully presented, full of flavour, and crafted with care. The quality was genuinely on par with Michelin-starred restaurants we’ve dined in, and we looked forward to every meal. The staff made our stay unforgettable — warm, professional, and always going above and beyond. A special mention to the restaurant team, who made every meal not only delicious but truly enjoyable and memorable. This hotel is more than just a place to stay — it’s an experience. We would return without hesitation and highly recommend it to anyone seeking beautiful surroundings, outstanding food, and exceptional service."

"the staff were great: super friendly and helpful. food was delicious. loved the bundesliga live stream of der klassiker"

"Great breakfast. Lovely staff. Quiet and comfortable. Convenient being across from the train station. "

"Good overall. All my friends got the new tower and those units were better. They should disclose that "

"The room was very clean, the location was incredible, and the staff were consistently friendly and extremely helpful. Both breakfast and dinner were excellent - plenty of variety, great quality, and meals we genuinely looked forward to each day. Unfortunately, we weren’t able to enjoy the sauna, pool, or gym facilities, as they closed at 9:00 pm. Given our daily schedule, a later closing time (even 10:00 pm) would have made a big difference. We would have gladly given this hotel a full five stars; however, the sleeping arrangement was disappointing. The “queen” bed advertised was actually two twin beds pushed together, which created a noticeable and uncomfortable seam down the middle. In addition, the sheets and blankets were also twin-sized, requiring separate bedding for m wife and I. This made it difficult and uncomfortable to sleep together under the same covers. Overall, a wonderful hotel in many ways, but the bed setup significantly impacted our comfort during the stay."

"We enjoyed our stay and the location was great. The lounge/restaurant area was a lovely space to relax by the fire and have something to eat and drink. The rooms were nice but could do with some extra features like somewhere to put the suitcase and some better lighting (it was too dark). We also found very limited bathroom amenities for a hotel of this standard. For example a one product "does everything" which I find is more of a 3 star hotel feature. "

"Clean rooms, great parking and the staff was super friendly. We had the family room and it was great for our crew! Loved that we didn’t have to share bathrooms with the kids. I would definitely return as it’s so close to Kitzbuhel but half the price. "

"The apartment was nice with beautiful view. Kitchen was without toaster no ”fairy” and only one tablet for dishwasher. Lack of space to put down your stuff in bathroom. It was my husbands 70th birthday and I asked if I could order something but they said the hotel will bring something which never happened. A chaningroom in spa area would be nice "