Kitchawan Preserve Tours and Activities

We had a wonderful stay at the Riu Times Square! The staff were incredibly friendly, welcoming, and always happy to help. Our room was clean, comfortable, and exactly what we needed for our trip to NYC. The breakfast experience deserves special recognition. It was exceptionally well organized from start to finish. The check-in process, moving through the line downstairs, being escorted upstairs, seated promptly, the buffet selection, and the quick clearing and resetting of tables all ran seamlessly. Even with the number of guests, everything was efficient and stress-free. What truly made our stay memorable were the thoughtful personal touches. Without us requesting anything, the breakfast staff surprised me by singing Happy Birthday, which was such a special moment. Later that day, the hotel also sent chocolates to our room with birthday wishes. These unexpected gestures made me feel genuinely celebrated and showed that the team goes above and beyond to create a memorable guest experience. Thank you to everyone at the Riu Times Square for making my birthday trip so special. We would happily stay here again and highly recommend this hotel to anyone visiting New York City!

The staff had great attitudes and were welcoming and informative.

Amazing stay! The rooftop has magical views of the city. The staff is great, very welcoming and asked us where we were from and if it’s our first time visiting NYC. The room was excellent with great cable tv and clean towels. Comfortable bed and pillows. Completely satisfied with our stay here , definitely will be coming back!