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"Excellent hotel in a very good location. The room was large, beautiful and well equipped. Great amenities and breakfast, friendly staff. "

"We had a wonderful stay at Ryokan Sansui. The hospitality was truly exceptional—warm, attentive, and genuinely welcoming throughout our visit. We especially loved the traditional atmosphere of the ryokan, which made the experience feel very authentic and relaxing. The onsen was a highlight of our stay—peaceful, clean, and a perfect way to unwind after a day of travel. Everything felt thoughtfully maintained, and the overall ambiance was calm and serene. This was a memorable experience, and we would definitely recommend it to anyone looking to enjoy a traditional Japanese stay. Thank you to the team for making our visit so special—we would love to return again"

"Room nice and clean. Good location. Breakfast not catering for western style but good. Perhaps add some cereal."

"The establishment is immaculate and boasts a welcoming staff that provides all necessary amenities. "

"The hotel feels dated and the room and bed is small although it’s a double bed. Not so comfortable to sleep 2 adults."

"Breakfast was great. Wide selection of Japanese and western style options. Many delicious meats, soups, pastries, veggies. "

"Breakfast was fantastic. Don't know about parking "

"Great location! Excelent condition and breakfast!"

"Richmond Hotel Matsumoto was a wonderful surprise. As a budget-friendly business hotel, we weren’t expecting much—but it turned out to be far nicer than anticipated. The room was spotlessly clean, with a comfortable queen bed and a divan-style sofa that made for a perfect little reading nook. The breakfast buffet was simple but satisfying, with enough variety to suit even a finicky Western palate. Its location is excellent—convenient to the train station, restaurants, and shopping—making it an easy base for exploring. Matsumoto itself is a lovely city that feels a bit under the radar for international travellers, yet it offers so much charm. It’s also an ideal staging point for trips into the Japanese Alps or the Kiso Valley. All in all, a great option if you’re looking for something budget-friendly without feeling bare bones."