Standard Room, 2 Queen Beds

Reviews of Days Inn by Wyndham Kingman East

2 out of 5
Days Inn by Wyndham Kingman East
3381 E Andy Devine Ave, Kingman, AZ

Reviews

5.6
Rating 10 - Excellent. 139 out of 1001 reviews" "
Rating 8 - Good. 197 out of 1001 reviews" "
Rating 6 - Okay. 186 out of 1001 reviews" "
Rating 4 - Poor. 194 out of 1001 reviews" "
Rating 2 - Terrible. 285 out of 1001 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Yaokun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in Apr 2024

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and very roomy. Not much breakfast though
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Ann,We appreciate your feedback on our spacious and clean rooms. Your comments regarding the breakfast options have been noted for future improvements. Please feel free to reach out to our management for any further assistance or feedback.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 7 nights in Apr 2024
Response from Manager on 30 Apr 2024
Hello Frank,We appreciate you sharing your thoughts on the convenience of our hotel. Should you have any further feedback or require assistance, feel free to contact our management team directly.

6/10 Okay

Gil

Business traveller
Disliked: Amenities
Only the location
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Gil, We appreciate your feedback on our hotel's location. If there's anything else you'd like to share about your stay, please don't hesitate to reach out to us.

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service
Everything was great except the rooms were pretty run down.
Stayed 5 nights in Apr 2024
Response from Manager on 25 Apr 2024
Hello Katherine,Thank you for sharing your feedback with us. We appreciate hearing about your experience and will pass your comments along to our management team for their review and consideration.

2/10 Terrible

jared

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here bad place to even consider!!!
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello jared, We value feedback and regret to hear about your experience. We recommend reaching out to our management team to address your concerns further. Thank you for sharing your thoughts with us.

4/10 Poor

rafael

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello rafael, We apologize that your experience did not meet expectations. Please feel free to contact us directly with any feedback to ensure we can improve for future stays.

2/10 Terrible

Fred

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked but never left the lobby except to sleep in my truck overnight, clerk wouldn't açept Expedia, id, check, credit T card insurance, or anything asked to leave so I did and wished her a good evening and said id continue to pray for her..poor teed headed woman wouldn't açept Expedia
Response from Manager on 13 Apr 2024
Hello Fred,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team strives to adhere to our booking policies for the security and comfort of all our guests. We recommend reaching out to our management team for any further assistance regarding your concerns.

2/10 Terrible

Neil

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is terrible. Pass on it. Even at a budget price, you would be better sleeping in your car. I am not one to usually leave reviews and am pretty lenient on conditions. This place was bad enough we left after 20 minutes with no refund. It was better to lose $80 than stay. The room absolutely did not match the pictures. The carpet was filthy. The chairs were filthy and stained. The bathroom was dirty and had mildew. The place had a very bad smoke smell that was bad enough to set off my wife's allergies and daughters' asthma. The door looked like it had been kicked in at some point and was barely latching closed with a large gap all around it. Hardly gives the feeling of safety to my wife and 3 daughters. When asked if there was a better, cleaner room, the attendant said maybe, but they are all probably the same. Then 30 seconds later without looking anything up said they were booked for the night, no additional rooms. So which is it? No better rooms or no rooms? When asked about a refund, full or partial since we could not stay, he just said no refunds. Highly disappointed. Something should be done about this place.
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Hello Neil, We are sorry to hear about your experience and appreciate your feedback. We take guest concerns seriously and encourage you to reach out to our management directly to address this further. Thank you for bringing this to our attention.

6/10 Okay

Gordon

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello Gordon, We appreciate you choosing to stay with us and hope you had an enjoyable time. Should you have any concerns or feedback, please don't hesitate to contact us directly so we can address them accordingly.

8/10 Good

Terry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel was a little rundown. could use a spruce up. rug worn, walls had patches, curtain didn't completely close. I'm not crazy about outside access to your room but I was ok because I was with my friend. On the upside, the room was clean, bathroom fine and bed comfortable.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Terry, Thank you for sharing your feedback with us. We are glad to hear that you found the room clean, the bathroom satisfactory, and the bed comfortable during your stay. Rest assured that we will take your comments into consideration for future improvements. We appreciate your detailed review and hope to welcome you back in the future.

4/10 Poor

Ryan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room looked NOTHING like the photos online. The TV and cable was completely unhooked, I reconnected all and got it working. The linen on bed appeared dirty and stained. AC hardly worked. Multiple areas in the room where they abandoned projects. It was super loud outside all night with people hanging out in front of rooms, and banging on doors.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Ryan, We appreciate you sharing your recent experience with us. We strive to meet guest expectations and regret any inconveniences you encountered. Your feedback will be shared with the relevant teams for review. Should you have any further concerns, please do not hesitate to reach out to our management team directly.

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, friendly staff, convenient for the price
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Walter,We are delighted that you found our room nice and our staff friendly. We strive to offer convenient amenities at a reasonable rate for our guests' satisfaction. Your positive feedback is greatly appreciated and we look forward to welcoming you back in the future.

4/10 Poor

Timofey, sacramento

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms needed updates years ago, unpainted sheetrock paches in multiple spots throughout the room Limited breakfast
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Timofey,We appreciate your feedback and will certainly share your comments with our team. We strive to continuously improve our services and facilities to enhance our guests' experiences. Your input will be valuable for our future enhancements. Thank you for taking the time to share your thoughts with us.

8/10 Good

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Super affordable and the room wasn't bad, with a fridge and microwave. TV didn't work, but we didn't really need it. Only drawback was it was a bit noisy, with thin walls and a heavy trafficked road right outside. Would still stay again due to the VERY affordable pricing and proximity to major highways (north, south, east and west).
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Christopher,We appreciate your feedback and are glad you found our prices to be affordable and our amenities suitable for your needs. We apologize for any inconvenience you experienced with noise levels and the TV. Your comments will be shared with our team for improvements. Thank you for choosing our hotel, we hope to welcome you back soon.

6/10 Okay

Monica

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It wasn’t terrible, but there was people coming and going all night! Weekday night and parties above and next to us, but I’m pretty sure the whole lot was full of it. The cops and ambulances showed up to the grounds twice in our less than 12 hours there! But the “fixer guy” that was like sweeping the lot, was extremely kind and helped us jump our vehicle and wouldn’t let us tip him, said it was part of his job. Just the area seems like a pretty rough part of town!
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Monica, We regret to hear about your experience. Our staff always aims to provide assistance when needed, like our helpful "fixer guy." We advise guests to notify the front desk of any disturbances for a prompt resolution. Your safety and comfort are our top priorities. We hope you still found some enjoyment during your stay with us.

10/10 Excellent

Shanell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the cable channels. Which was a plus for the week I stayed there.
Stayed 7 nights in Feb 2024
Response from Manager on 12 Mar 2024
Hello Shanell,We're delighted to hear that you enjoyed the range of cable channels during your week-long stay with us. Providing a variety of entertainment options is important to us, and we're pleased it added to your experience. Thank you for choosing our hotel, and we hope to welcome you back in the future.

2/10 Terrible

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old and in bad shape...did not feel safe
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Gregory, We appreciate your feedback and apologize for any inconvenience. Your safety is our top priority, and we take all concerns seriously to ensure a comfortable stay for all our guests. We recommend contacting our management team directly to address any specific issues encountered during your visit.

2/10 Terrible

William

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hate surprises. The information on your site said that the property was "Pet friendly". What it didn't mention is that to be "friendly" there is a $25 fee. To put that in perspective the room rate advertised is $50! On top of that the room was shabby and the heater didn't work, this is in March in Kingman, AZ. Offeing properties like this without fill disclosure does not reflect well on your site. My impression went from "a great deal" to "What a ripoff.!"
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello William,We apologize for any confusion regarding our pet policy. We strive to provide clear information on our website. Our team will look into the issues you experienced with the room and heating. Thank you for sharing your feedback; we appreciate you bringing this to our attention for future improvements.

6/10 Okay

Chad

Disliked: Property conditions & facilities
No parking in the back
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Chad,We apologize for any inconvenience you experienced regarding parking. Guest feedback is valuable for improving our services. Thank you for bringing this to our attention, and we will share your comments with the management team for further review.

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place needs to be redone. insinde paint, bad, furnishing look they came from Salation army. The desk lady was really nice.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello David, We appreciate your feedback and are pleased to hear you found our staff friendly. Please know that your comments about our décor will be shared with the appropriate team for their review and consideration. Thank you for bringing this to our attention.

4/10 Poor

Christine

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Christine, We're sorry to hear that your stay did not meet your expectations. Please feel free to contact us directly with any specific feedback you may have, so we can address your concerns promptly. We appreciate your input and hope to welcome you back in the future for an improved experience.

4/10 Poor

Christine

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Christine, We're sorry to hear that your experience fell short of expectations. Please don't hesitate to contact us directly to discuss any specific concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues you encountered.

10/10 Excellent

Sergei

Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Sergei,We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please feel free to contact us directly. We hope to welcome you back soon for another excellent experience!

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Sofia,Thank you for your positive feedback on our staff! We're delighted to hear that they made your stay memorable. Your kind words mean a lot to us and we'll be sure to share them with our team. We hope to have the opportunity to welcome you back in the future for another fantastic experience.

4/10 Poor

michael

Stayed 3 nights in Jan 2024
Response from Manager on 2 Feb 2024
Hello michael,We appreciate you choosing our hotel for your stay and we regret to hear that your experience was not up to par. We value your feedback and encourage you to reach out to us directly so we may address any specific concerns you had during your time with us. We hope to have another opportunity to provide you with a more enjoyable stay in the future.

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
Not great.
Easy in and out with our 35ft trailer. Bed was very comfortable. Room is over due for a redo. Carpet is wore out and bottom of tub is cracked.
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Hello James, Thank you for choosing our hotel for your stay and for taking the time to provide us with feedback. We're delighted to hear that you found our location convenient and enjoyed the comfortable bed. We apologize for any inconvenience caused by the condition of the room. We appreciate your valuable input and will take it into consideration as we strive to make improvements.

4/10 Poor

Lauryn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was kind of a disappointment. I get it was cheaper but it said it had hotel breakfast but you had a limit of only one fruit one juice box one small muffin and one fruit cup and that was all. The shower was great for handicap but filled the entire bathroom floor with water. Carpets were dirty and crusty in the room and furniture is extremely worn.
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Hello Lauryn, We apologize for any inconvenience you experienced during your stay with us. Our breakfast options are designed to provide a variety of choices within the stated limits. We will address the issue of water overflowing in the bathroom. We appreciate your feedback regarding the cleanliness of the carpets and the condition of the furniture. Your comments will be shared with the appropriate team for further improvement. We hope to have the opportunity to welcome you back in the future for a better experience.

6/10 Okay

Caren

Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello Caren,Thank you for choosing to stay at our hotel. We appreciate your support and hope you enjoyed your time with us. If you have any specific feedback about your stay, we encourage you to reach out to us directly so we can address any concerns. We value your feedback and strive to make improvements based on guest experiences. We hope to have the opportunity to welcome you back in the future. Safe travels!

4/10 Poor

david

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poorly maintained, allow parking lot parties and barbque. Show didn't work.
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello david, Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused during your stay. We value your feedback and will address the issues mentioned to ensure a better experience in the future.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
The man that checked me in was very nice. The room was clean and the atmosphere was comfortable and relaxing. I felt safe. Nice bed and big flat screen TV with great channels. There are several places to eat near by. breakfast was a nice bonus. The price was very reasonable. My husband and I had a nice time here. I love this hotel.
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Terry,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our staff friendly, the room clean, and the atmosphere comfortable and relaxing. We're glad that you felt safe during your stay and enjoyed the amenities such as the nice bed, big flat-screen TV, and breakfast. We appreciate your kind words and hope to welcome you back again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
We did not enjoy the stay because it was really dirty. The doors are dirty, they don’t lock well. The T.V didin’t work. The sink was clogged. The carpet was really dirty. The mattress is really old and they sink in the middle.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 16 Jan 2024
Hello Valued Customer, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Katelin

Travelled with pets, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was fine for passing through, but the room was smelly and had several large stains on the floor. we were two women traveling and the door barely locked. We ended up moving the office chair against the door due to its unsteady nature. breakfast was restricted to ONE muffin, a small juice box, and one mini water. The staff was really sweet even accommodating our request to stay on the first floor, however, the rooms need a serious deep clean and remodel. price was cheap but I wrote this review from a day's inn a few hours away and it feels like night and day in comparison. It is clean smells nice and is remodeled. The price was only a few dollars in difference.
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Hello Katelin, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. We appreciate your kind words about our staff and their efforts to accommodate your request. We value cleanliness and will address your concerns with our housekeeping team. We are always looking for ways to improve our guest experience and your comments will be taken into consideration for future renovations. We hope you will consider staying with us again in the future.

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Lloyd,Thank you for choosing our hotel for your stay! We appreciate your perfect rating and hope you had a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future for another outstanding stay!

4/10 Poor

Aaron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Aaron, We appreciate your recent stay at our hotel. We kindly request you to reach out to us directly to share any feedback or concerns you may have had during your stay. We value our guests' opinions and would like the opportunity to address any issues. Thank you for choosing our hotel and we hope to have the chance to welcome you back in the future for an improved experience.

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort
Very friendly staff, easy check-in. Room was clean. Good nights sleep
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello James,Thank you for your positive feedback! We are delighted to hear that you had a pleasant experience with our friendly staff and enjoyed a good night's sleep in our clean rooms. We strive to provide excellent service and are thrilled that we met your expectations. We hope to welcome you back for another comfortable stay in the future.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Jimmy,Thank you for choosing our hotel for your stay! We are delighted to know that you had a wonderful experience with us. Should you have any other feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Chris,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us! If there is anything else we can do to assist you in the future, please do not hesitate to reach out. We look forward to welcoming you back soon!

2/10 Terrible

Linda

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel room was disgusting. It was king non smoking room. The bed has so many cigarette holes and looked like it was pulled from the dumpster. Carpet was raveled and dirty and the couch which was also a sleeper looked like it was picked up at the side of the road. Do not recommend.
Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Linda,Thank you for sharing your feedback regarding your recent stay. We apologize if the condition of the room did not meet your expectations. We value cleanliness and guest comfort, and we assure you that your experience is not typical of our hotel. We appreciate your feedback and will address the issues mentioned to ensure a better experience for future guests.

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
cleanness needs to improve
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Carlos, Thank you for providing your feedback regarding the cleanliness of our hotel. We apologize for any inconvenience this may have caused during your stay. We will take your comments into consideration as we continually strive to improve our services. If you have any further concerns, please feel free to reach out to our management team directly.

4/10 Poor

Scott, Garfield

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 23 Dec 2023
Hello Scott, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

xue fang

Disliked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello xue fang,Thank you for sharing your experience with us. We appreciate your feedback and are sorry to hear that your stay did not meet your expectations. We strive to provide exceptional service and will address your concerns with our team. We hope to have the opportunity to welcome you back in the future for a better stay.

6/10 Okay

Eugene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was alright
Stayed 4 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hello Eugene, Thank you for taking the time to share your experience with us. We appreciate your feedback and will use it to continually improve our services. If you have any further comments or suggestions, please feel free to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Chairs in room and room door need rebab.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 19 Dec 2023
Hello Steven, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Poor

Julie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Horrible service
The workers were instantly rude and very specific about the 3 o’clock check in. Didn’t even feel comfortable to go to their breakfast. Room was clean tho!
Stayed 3 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Julie, Thank you for your feedback regarding your recent stay with us. We apologize if you felt the workers were rude, as providing a friendly and welcoming atmosphere is something we strive for. We are glad to hear that your room was clean and we hope that despite this, you had an enjoyable stay.

8/10 Good

Gwen, Duncan

Travelled with partner
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Hello Gwen,Thank you for choosing to stay with us! We appreciate your positive rating and value your business. If you have any additional feedback or suggestions for improvement, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another pleasant stay.

2/10 Terrible

Abdullah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charge for early check-in, even by a few minutes. Only one of each item allowed for breakfast.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 12 Dec 2023
Hello Abdullah, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

8/10 Good

Harold

Business traveller
Stayed 11 nights in Nov 2023
Response from Manager on 10 Dec 2023
Hello Harold,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope you had a pleasant experience with us. If you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We value your opinion and look forward to the opportunity of welcoming you back in the future.

10/10 Excellent

Tracy

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Property staff was courteous, knowledgeable & friendly. Very helpful.
Stayed 1 night in Nov 2023
Response from Manager on 5 Dec 2023
Hello Tracy,Thank you for taking the time to share your positive feedback regarding our courteous, knowledgeable, and friendly staff. We always strive to provide exceptional service and it's great to hear that we met your expectations. We appreciate your kind words and look forward to welcoming you back in the future.

4/10 Poor

Kristen

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There were cockroaches in the bathroom and the bathtub finish was disintegrating. It felt dirty and uncared for.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 28 Nov 2023
Hello Kristen, We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.