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Reviews of Motel 6 Killeen, TX

2 out of 5
Motel 6 Killeen, TX
800 E Central Texas Expy, Killeen, TX

Reviews

6.6
Rating 10 - Excellent. 135 out of 497 reviews" "
Rating 8 - Good. 120 out of 497 reviews" "
Rating 6 - Okay. 83 out of 497 reviews" "
Rating 4 - Poor. 53 out of 497 reviews" "
Rating 2 - Terrible. 106 out of 497 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Kim

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

6/10 Okay

Eric

Travelled with partner
Disliked: Property conditions & facilities
We booked the room almost a year in advance, but that doesn't mean we get a nice one. They gave us the smallest room at the end of the building farthest from the only functioning entry door (the one nearest didn't work with the room key to enter). The room really is only big enough for one person as there is nowhere to put a 2nd piece of luggage and no closet or even room for a luggage rack.The bed was comfortable enough and they claim it was a queen, but seemed more like a double somehow. There is a microwave and mini fridge, but no coffee maker or even coffee cups to heat water and no shampoo/hair dryer. The soaps are the thinnest I have ever seen in a hotel/motel. To top it off, the TV had no signal. The person at the front desk was very nice and said she checked other vacant rooms and there was no reception there either. The next day we asked to switch rooms and they said there was no problem with the TV service and in fact it worked in the new room. Lastly, the rooms seemed clean enough, but I did see a tiny cockroach in the bathroom of the first room.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi EricThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

6/10 Okay

Crystal

Liked: Staff & service
There was dogs barking all night
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 8 Apr 2024
Hi Crystal, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

2/10 Terrible

Rebecca

Stayed 1 night in Mar 2024
Response from Nancy Y. on 4 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Donatta

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and the didnt bother me
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi DonattaThanks for your review, we really appreciate the support. Lilith#Team6

8/10 Good

Zechariah

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 28 Mar 2024
Hi Zechariah,Thank you for positively rating your stay!!Maz K.#Team6

4/10 Poor

Adarreick

Disliked: Cleanliness, staff & service, amenities
The lace woke me up at 5 am asking if I was smoking. My room was a non smoking then a hour later the room service came which I denied and then I was forced to let them in which I did. Now that I exited last week Wednesday after the manager called my room in the early morning I checked out a week early...where I the rest of my money when I had insurance...???
Stayed 12 nights in Feb 2024
Response from Brand Experience Team on 18 Mar 2024
Hi Adarreick, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Different stores around even HEB n Walgreens Sage surroundings walk
Stayed 4 nights in Feb 2024
Response from Brand Experience Team on 11 Mar 2024
Hi CatherineThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Nancy Y. on 5 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Itz

Liked: Cleanliness, property conditions & facilities
Change covers nd shets
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Itz,Thank you for the perfect rating!! Maz K.#Team6

2/10 Terrible

Sonia, Killeen

Stayed 2 nights in Feb 2024

10/10 Excellent

Kiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best it was my first time staying there
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 20 Feb 2024
Hi Kiana,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

June

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 7 Feb 2024
Hi June,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 5 Feb 2024
Hi Nicole,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

CARMELO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Zykora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Foster

Stayed 1 night in Jan 2024

4/10 Poor

Kamilah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I like everything about the property except the asking if I was smoking more than once and I know dam well I don't smoke!! Nor does my children! I felt harassed about smoking in the room!!
Stayed 1 night in Jan 2024
Response from Nancy Y. on 23 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Kamilah

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I like the desk clerk she's very patient with me as well as funny!! I didn't and don't like the alarm system keeps going off every morning and one night for hours! I felt afraid and unsafe and that alarm goes off everyday
Stayed 1 night in Jan 2024
Response from Nancy Y. on 23 Jan 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Ryan

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I had reservations Thursday and Friday. I decided to stay one more night because of the cost efficiency . I was denied because of mistaking identity . The staff wasn’t very helpful!
Stayed 1 night in Jan 2024
Response from Nancy Y. on 16 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Nekivea

Stayed 2 nights in Dec 2023

10/10 Excellent

Quincy, KILLEEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Latonya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Quincy, KILLEEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Quincy, KILLEEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

4/10 Poor

Latonya

Disliked: Cleanliness, property conditions & facilities
Lots of noise at night can’t sleep dogs barking and people outside making lots of noise.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 20 Dec 2023
Hi Latonya,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

6/10 Okay

Jeffrey

Liked: Cleanliness, property conditions & facilities
They only serve coffee and they should have coffee available all day.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Jeffrey,We appreciate the positive rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

2/10 Terrible

Rhonda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Jaitza

Disliked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Traci

Stayed 2 nights in Oct 2023

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 6 nights in Sep 2023
Response from Nancy Y. on 17 Oct 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Joy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Timmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tracie

Travelled with partner
Nice
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 28 Aug 2023
Hi Tracie,Thank you for the perfect rating!!Lilith#Team6

2/10 Terrible

Rebecca

Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Aug 2023
Response from Brand Experience Team on 21 Aug 2023
Hi Rebecca,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Quincy, KILLEEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Ariel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt safe as a traveling nurse
I stayed while working as a contract nurse. I felt safe. There were laughing laughing kids in the pool at the end of each day. This location is very kid and pet friendly. The friendly staff made me feel welcomed. They even smiled when speaking to me at 05:30 am when I was leaving for my shifts. My room was clean. I had a fridge and microwave. There were no critters in my room and it was very quiet at night.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 21 Aug 2023
Hi Ariel,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine as well xpectrd
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 21 Aug 2023
Hi Ronald, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

6/10 Okay

Roslin

Stayed 2 nights in Jul 2023

8/10 Good

Deborah

Stayed 1 night in Jul 2023

10/10 Excellent

Quincy, KILLEEN

Stayed 1 night in Jul 2023

8/10 Good

Christina

Stayed 1 night in Jul 2023

10/10 Excellent

Darcie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Was able to walk to Starbucks In the morning and has HEB and Walmart close by also. Manager was super nice and helped us with all our needs and requests
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 17 July 2023
Hi Darcie,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

8/10 Good

CARMELO

Stayed 1 night in Jul 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
No blow dryer, or Iron. Would have liked to press my clothes. Very clean room.
Stayed 2 nights in Jun 2023
Response from Nancy Y. on 4 July 2023
Thank you for the perfect rating!!Nancy Y.#Team6

10/10 Excellent

D Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived early and the lady at the front desk went out of her way to get us checked in early. Everyone was very nice
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 26 June 2023
Hi D Sean,We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on!Lilith#Team6

6/10 Okay

Kristin

Travelled with family and small children
The pool area always had trash floating around and in the pool there was trash, the non smoking rooms bed smelled of cigarettes and the floor reeked of weed. we understood it was graduation/memorial day but the smell was so bad walking through the hall our clothes smelt
Stayed 3 nights in May 2023
Response from Nancy Y. on 13 June 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6