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"Great stay, very helpful staff"

"Our stay at the hotel was overall just about acceptable. Nothing was fundamentally wrong, and we did have a good time, but it didn’t quite meet expectations in several areas. The food was quite average across the board. Breakfast in particular was rather limited in selection, and while everything was fine, nothing really stood out. The pub food was similar — generally OK. The fish and chips were actually quite good, but most of the other dishes were fairly ordinary. Service was a bit mixed. The breakfast staff were friendly and welcoming, which we appreciated. However, the experience at reception was less consistent — most of the ladies came across as somewhat lukewarm, and one or two interactions felt outright rude. Another downside was the noise insulation. The walls are extremely thin, and you can hear almost everything from neighboring rooms, which did affect the comfort of our stay. That said, the hotel does offer good value for money, and for a short stay it works. However, given the overall experience, we would likely choose a different hotel in the area next time."

"Lovely reception/lobby area. Relaxed and comfortable. Parking available. Clean and spacious room, with smart TV. Would have preferred a kettle to a coffee machine (as machine was noisy and the tea had a coffee taste, as if filter not cleaned.) Some water in the room would have been a nice touch also. Check-in staff and bar staff were very friendly and helpful. However, the breakfast staff were very rude, unhelpful and abrupt. The breakfast experience itself was a big disappointment. The selection of cold options was very limited- cereal and fruit. The hot food was clearly sitting there for a long time (fried eggs were cold and hard). The brown bread was rock hard and of poor quality. The cereal bowls were dirty. Breakfast was served from 7: 00am until 10 am, but at 9:30am staff were not refilling items e.g. water jug was not refilled and at 10: 01 am staff started clearing away juice, milk etc and tidying up the stations. No option to refill tea. We approached one staff member with a question about the food (as the hot food was not self-service and there was nobody at the counter to serve it), and she replied 'can't you see I'm busy- I'm clearing up here'. "

"Easy parking, nice rooms, hot breakfast, nice staff. Had dinner and drinks in the bar. Used the pool, steam room, and sauna >small but fine. We were in 218 and the bathroom light goes on with a really loud vent which was slightly annoying but other than that, stay was very nice. We asked for playing cards but they didn't have any {forgot ours} , might be a nice thought to have cards and games for adults and kids to borrow as many families there staying I saw. It's family oriented so if looking for a couples break maybe another place during easter time. "

"Excellent food for decent prices, very helpful Staff "

"So clean and beautiful!! Amazing staff and breakfast "

"I booked the reservation Booking taken No availability Refund coming from Hotels.com This is not the first time the Pillo have taken a booking and than rang me to say they had no rooms "

"Breakfast - amazing variety of hot and cold food. Hotel and room very clean. Staff very helpful. Choice of 2 places to eat for dinner in hotel. Great leisure facilities. "

"Rooms and bathroom clean and fresh. General area faded and grubby"