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Reviews of Resorts World Kijal

3 out of 5
Resorts World Kijal
Km 28, Jalan Kemaman Dungan, Kijal, Terengganu

Reviews

8.0

Very good

Rating 10 - Excellent. 78 out of 242 reviews" "
Rating 8 - Good. 103 out of 242 reviews" "
Rating 6 - Okay. 43 out of 242 reviews" "
Rating 4 - Poor. 14 out of 242 reviews" "
Rating 2 - Terrible. 4 out of 242 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

SAW KEONG

Travelled with partner
Disliked: Property conditions & facilities
The morning buffet breakfast need serious upgrading. Limited choice of food and local or international food not up to 4 star status hotel. I am a frequent visitor to Resort hotel b4 Covid. The buffet breakfast previously, prior to 2018 was good, they served tasty nasi dagang and nasi lemak and egg omelette was good. Now the standard has deteriorated. Very disappointed. Salad dressing only French. Coffee no cappuccino selection, Tea is so diluted is like plain water, bread only white bread, no wheat or brown bread, bread, The nasi kerabu blue coloring is so artificial is like using fake coloring , should use real bunga telang, which is a healthier choice. The toilet and bathroom doors are falling apart. No hand soap is the washing basin. Sauna is not functioning for both man n woman room. If no further improvement, i think the hotel will lose its 4 star status n lose its loyal customers base as well. I sincerely hope that the hotel will be restored to its old glory days Best wishes
Stayed 1 night in Oct 2023
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWK Social Care Team

10/10 Excellent

NIK NURAINI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWK Social Care Team

6/10 Okay

Zainudin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No breakfast service by hotel.
Stayed 5 nights in Feb 2023
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWK Social Care Team

6/10 Okay

Muhammad Ilham bin Ahmad, Jenjarom

Business traveller
Liked: Cleanliness, staff & service
My 4th time staying at this hotel for the past 18 months. All for work purpose. In Kerteh, I would say this is the best hotel you can stay. But if compared to any hotel in KL , this is just decent hotel. Plus point are this hotel have a nice beach and swimming pool. AND I don't understand why your management decide to no longer offer bed with breakfast. Breakfast is by walk-in customer only now. For business travelers, this sucks because we could not claim a separate bill of breakfast and room. So, having breakfast outside is the solution.
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWK Social Care Team

8/10 Good

Muhammad Ilham bin Ahmad, Jenjarom

Business traveller
Liked: Cleanliness
This is my 5th time staying here. As they is actually not a lot of decent hotel here in Kerteh. In overall this hotel is actually ok if u can live with old design, old decoration, but been taken care quite well. BUT, I dont understand why this new management decide to no longer offer Room with Breakfast package. I was told by the front desk it is a new policy. If u want breakfast, u can only do it by walk in. It is weird because FYI , for business travellers, we are given Accomodation claim and Meal allowance. If your breakfast is charge seperately, we could not claim it as it will be under Meal allowance which the allowance amount is fixed per day. I rather have a traditional Terengganu breakfast like Nasi Dagang, Nasi Lemak Ikan Aya or Nasi Kerabu outside your hotel instead of paying RM39 for your buffet Hopefully you can offer it again as package, if not, u are losing business especially from business travellers like me.
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWK Social Care Team

10/10 Excellent

Zainon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and big spaces
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWK Social Care Team

10/10 Excellent

AB RAZAK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:D
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWK Social Care Team

8/10 Good

Joo Aun

Stayed 2 nights in Oct 2022
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWK Social Care Team

8/10 Good

Teck Fei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022
Response from Social Care Team on 19 Oct 2022
Dear Teck,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWK Social Care Team

8/10 Good

Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff were nice and everything was in decent condition though dated
Stayed 1 night in Aug 2022
Response from Social Care Team on 23 Aug 2022
Dear Lee,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWK Social Care Team

10/10 Excellent

Paul

Stayed 1 night in Jul 2022
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWK Social Care Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the money...fantastic ssndy beach and pool.
Stayed 1 night in Jul 2022
Response from Social Care Team on 3 Aug 2022
Dear Paul, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. See you again soon! :) Socially Yours, RWK Social Care Team

8/10 Good

Vivien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Social Care Team on 16 June 2022
Dear Vivien, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team

8/10 Good

WONG

Stayed 1 night in Jun 2022
Response from Social Care Team on 16 June 2022
Dear Wong, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team

4/10 Poor

Tan Cheng

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Building no well maintain
Stayed 1 night in May 2022
Response from Social Care Team on 16 June 2022
Dear Tan, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team

8/10 Good

Khairul

Stayed 2 nights in May 2022
Response from Social Care Team on 11 May 2022
Dear Khairul, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWK Social Care Team

6/10 Okay

Ikhwan Zaki

Travelled with family
Liked: Staff & service
-
Stayed 2 nights in Mar 2022
Response from Social Care Team on 7 Mar 2022
Dear Ikhwan, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWK Social Care Team

10/10 Excellent

Atikah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Social Care Team on 11 Feb 2022
Dear Atikah, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWK Social Care Team

10/10 Excellent

Nunoeng Roheryanto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Room was very clean. Basic room convenience all available. Staff was friendly. Location is very accessible
Stayed 3 nights in Jan 2022
Response from Social Care Team on 7 Feb 2022
Dear Nunoeng, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. See you again soon! :) Socially Yours, RWK Social Care Team

8/10 Good

Chee Shean

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Cleaniness
I found a dead cockroch inside the wardrobe
Stayed 1 night in Nov 2021
Response from Social Care Team on 30 Nov 2021
Dear Chee, Thank you so much for your review. We appreciate you taking the time to share your experience with us. We have taken note of your feedback and was reported to the hotel management for investigation. We need to know which area we should improve our services. We thank you for your visit, and we hope you'll revisit us in the future. Socially Yours, RWK Social Care Team

8/10 Good

Muhammad Ilham bin Ahmad, Jenjarom

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Nov 2021
Response from Social Care Team on 16 Nov 2021
Dear Muhammad, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWK Social Care Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is perfect, perhaps add 2x 13Amp plug for charging laptop/ mobile gadget will be perfect..
Stayed 2 nights in Nov 2021
Response from Social Care Team on 16 Nov 2021
Dear Guest, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWK Social Care Team

6/10 Okay

Hilmee

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Need to do proper maintenance
The ceiling fan regulator didnt work properly, a/c not really functioning, water heater almost burned my hand.
Stayed 1 night in Jul 2021
Response from Social Care Team on 27 Aug 2021
Dear Hilmee, Thank you so much for your review. We appreciate you taking the time to share your experience with us. We have taken note of your feedback and was reported to the hotel management for investigation. We need to know which area we should improve our services. We thank you for your visit, and we hope you'll revisit us in the future. Socially Yours, RWK Social Care Team

8/10 Good

Kyairol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Social Care Team on 1 Oct 2020
Dear Kyairol, Thank you for the awesome rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWK Social Care Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly, beautiful resorts but the beach bar closes early ☹️
Stayed 1 night in Sep 2020
Response from Social Care Team on 1 Oct 2020
Dear Guest, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. See you again soon! :) Socially Yours, RWK Social Care Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Social Care Team on 3 Sept 2020
Dear Guest, Thank you for the perfect rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWK Social Care Team

10/10 Excellent

Hafiz Izwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Social Care Team on 3 Sept 2020
Dear Hafiz, Thank you for the perfect rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWK Social Care Team

10/10 Excellent

Abdul Malek Fahimi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Social Care Team on 24 July 2020
Dear Abdul, Thank you for the good rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWK Social Care Team

10/10 Excellent

Ambojam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing getaway with friendly staff n good food
Stayed 2 nights in Mar 2020
Response from Social Care on 23 Mar 2020
Dear Ambojam, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. See you again soon! :) Socially Yours, RWK Social Care Team

8/10 Good

Mohd Fadhil

Stayed 1 night in Mar 2020

8/10 Good

Muhammad, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel I believe is quite old from the appearance and the room design, but it is maintain well. The room is clean, amenities are good and functional. The hotel staff were friendly. Breakfast buffet have a lot of choices, which is nice.
Stayed 1 night in Mar 2020
Response from Social Care on 23 Mar 2020
Dear Muhammad, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. See you again soon! :) Socially Yours, RWK Social Care Team

8/10 Good

CHEW LEE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Social Care on 25 Feb 2020
Dear Chew, Thank you for the good rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWK Social Care Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Social Care on 25 Feb 2020
Dear Guest, Thank you for the good rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWK Social Care Team

10/10 Excellent

Raja Nuteh Kamariah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good food. 👍
Stayed 1 night in Dec 2019

8/10 Good

Mohd Shukri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good beach resort, but our stay was during monsoon season thus limited access to the beach!
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Alice

Business traveller
Liked: Cleanliness, staff & service, amenities
old decent resort with great amenities and friendly staff.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved it. Can play in swimming pool and also the beach. Got bath tub in the room.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
TV channels are blur. Needs an upgrade to HD quality. Wifi is slow.
Stayed 1 night in Sep 2019

6/10 Okay

Mohd

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel yang menarik & selesa
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Okay
As a resort hotel it is probably okay - lovely pool, beautiful location. As a business hotel it is less good - few eating places, very slow wifi and a very firm mattress. I have stayed many times as it is the main hotel in the area, but it is a shame to see it struggling.
Stayed 5 nights in Jul 2019

8/10 Good

Hilmy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is good
Stayed 1 night in Jul 2019

8/10 Good

Khairul Anuar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXcellent
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service
Spacious property. Can be better utilised. Short of the luxury facility as well as short of business facilities. Utilised majority by people visiting Petronas plants nearby
Stayed 1 night in Apr 2019

8/10 Good

Mohd

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nearby the beach
Stayed 3 nights in Mar 2019

10/10 Excellent

Mohd.

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nearby te beach
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019