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"Clean room, extremely helpful hosts "

"Dai Loc Hotel is not officially star-rated for administrative reasons (we were told this is because it is located outside the city “ring”), but in practical terms I would place it at about a 3-star level at best. The hotel is not centrally located, unlike properties such as Vihusa which sit right in downtown Hà Tiên. It also does not have an on-site restaurant, which is a noticeable limitation for travelers who prefer the convenience of dining at the hotel. That said, the room itself was nice, clean, and appeared newly built, which we appreciated. One downside is the sound insulation—at night we could hear loud music coming from the night market roughly a mile away, which may be an issue for light sleepers. What truly stood out during our three-night stay was the hospitality of the staff. We got to know most of them, and they were consistently friendly and attentive. A special shout-out to Trân, a young, energetic, and genuinely warm staff member. It’s clear she loves her job and truly cares about the guests, and her attitude made a real difference in our experience. Would we recommend Dai Loc Hotel over other options in town? We’re honestly on the fence. The clean, new rooms and excellent staff are strong positives, but the location, lack of a restaurant, and noise at night may make other centrally located hotels more appealing for some travelers."

"Staffs are courtesy. Amenities is okay. Bathroom exhaust fan is very noisy. The hot water should be opened half an hour in advance to ensure it’s ready."

"The bed are extremely hard. No hot water! Had to take a cold shower."

"We had to modify our trip when we arrived in Vietnam as our daughter fell very sick on the first day. We had no feedback from the hotel, despite the fact that our request was just to postpone our arrival. Customer service was inexistent."