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"We received a free upgrade upon arrival, which was nice and appreciated. Our room was clean and very spacious. We ate dinner at the hotel - the service was great! The chef came out to ask if we were happy with everything. He did so again the next morning for our breakfast. I can’t say enough about the service!"

"Super room in old village style, the jacuzzi in the spa was great after trekking through Petra all-day. Breakfast was excellent and included, dinner was extra but also good "

"Amazing stay, the staff took great care of me."

"Tried to cancel a non-refundable booking a month ahead of staying because of government restrictions and cancelled flights but no flex given. Regardless of policy, there were no responses, just ignored. I appreciate it’s a difficult situation but no acknowledgment via several channels is rude and unprofessional. "

"Internet wifi is very slow. Others are OK. Thanks!"

"Great experience all around. The staff was exceptional, the room service was fantastic, and the rooms were absolutely beautiful. The fact that it’s right next to Petra makes it incredibly convenient and adds even more to the overall experience."

"Our stay at Petra Heart Hotel has been amazing! The room is clean, comfortable and updated. The beds are super comfortable. It is close to many restaurants within walking distance. The hotel comes with free breakfast which were all tasty. Most of all, it’s within 5 minute drive to Petra Visitor Center. The hotel Manager, Narati, has been very helpful who gave useful tips visiting Petra as well as restaurants recommendations. He’s very friendly and always willing to help to make your stay comfortable. The hotel is an excellent value for your money! "

"Rooms were very clean and spacious.. hotel was well located meters from Petra visitors center..breakfast was delicious..very friendly staff..high tech hotel.. air conditioning worked perfect…100% cotton sheets..comfortable mattress.. lots of restaurants and shopping stores around..! I recommend this hotel 100 %"

"Very close to the bus terminal/ Petra entrance 5 minute walk . Location was 100% "