Keyes Holidays from AU$351

Very nice staff, clean room. Easy access to shopping and public transportation.

The service was overall good. The front desk staff at night when I checked in at 11:30 pm on 19 January 2026 ,was very friendly and welcoming. However, the check-out staff at 1:45 pm, on 20 January 2026 ,an Asian woman with white hair, was quite unfriendly and not very approachable. When my husband asked if the $45 USD credit for food didn't require any additional payment, she responded rather curtly, "Can't you see it on the receipt, there's no extra charge." This response and her demeanor aren't suitable for a 5-star hotel front desk staff. Some staff members need training and improvement in customer service, especially this particular staff. Every time I stay here and she is working, we have a poor experience.

The room was nice, but in a very unsafe part of town. Actually all of Oakland is unsafe . All hotels in downtown were sold out because of ICE protests. So I paid double the normal rate and stayed here. The hotel is fine , and breakfast is good.

The area is 100% trash - sketchy high drunk people up and down the street - Not one good restaurant around

While the staff at this hotel was truly excellent — friendly, attentive, and welcoming — the overall experience unfortunately did not match the price point. I understand the property is older, but rather than feeling thoughtfully maintained or updated, it came across as run-down and simply painted over. The difference between the online photos and what you experience in person is quite noticeable, which was disappointing. During my stay, the restaurant was not in service, and the small coffee area was also closed, which limited the overall hotel experience. Additionally, the walls are extremely thin, making it easy to hear noise from surrounding rooms. While I appreciated the kindness and professionalism of the staff, the condition of the property and lack of available amenities made it difficult to justify the cost of the stay. With more investment and transparency, this hotel could offer a much better experience, but as it stands, it did not feel worth the price paid.