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Reviews of Comfort Suites Kennewick at Southridge

2.5 out of 5
Comfort Suites Kennewick at Southridge
3703 Plaza Way, Kennewick, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 717 out of 1005 reviews" "
Rating 8 - Good. 175 out of 1005 reviews" "
Rating 6 - Okay. 47 out of 1005 reviews" "
Rating 4 - Poor. 33 out of 1005 reviews" "
Rating 2 - Terrible. 33 out of 1005 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

William, Troutdale

Liked: Cleanliness, property conditions & facilities
Good stay
Stayed 2 nights in May 2024
Response from Cyndy-Guest Experience Representative on 17 May 2024
We are happy you had a 5/5 stay with us. William. Thank you for the excellent rating and review.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 17 May 2024
Robert, We are glad you were delighted with your experience at the Comfort Suites. We hope you will stay with us again when you are in Kennewick.

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and new.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 17 May 2024
Daniel, Thank you for the excellent rating. We are glad our staff made your visit to the Comfort Suites Kennewick at Southridge enjoyable, and we hope to host you again.

10/10 Excellent

Stefanie

Travelled with family
Liked: Cleanliness, amenities
Huge, beautiful, and clean room. Everything we needed was there.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 17 May 2024
Thank you, Stefanie, for sharing an excellent rating and complimentary review of the Comfort Suites Kennewick at Southridge. We are delighted you enjoyed our hotel's spacious accommodations and friendly staff. We look forward to seeing you again.

10/10 Excellent

Gunapal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and very convenient location. Tons of restaurants in walking distance. Lots of groceries shop around.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 17 May 2024
Gunapal, We are delighted you enjoyed your stay at the Comfort Suites Kennewick at Southridge, which is conveniently located. We hope you will be our guest again.

8/10 Good

Chuan, Kenmore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast!
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 12 May 2024
Chaun, Thank you for the great rating for our breakfast. We are pleased to provide a wonderful beginning to each day at our hotel in Kennewick.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in May 2024
Response from Cyndy-Guest Experience Representative on 10 May 2024
We are thrilled you enjoyed a great experience at the Comfort Suites Kennewick at Southridge. Our team takes pride in delivering the best possible service and comfortable spaces to our guests. We hope you will return to visit us again soon.

10/10 Excellent

Rosa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean the staff were very kind! Loved it!
Stayed 2 nights in May 2024
Response from Cyndy-Guest Experience Representative on 7 May 2024
Rosa, We are delighted you loved staying at the Comfort Suites Kennewick at Southridge. Thank you for the wonderful review. We hope you will return to be our guest again.

10/10 Excellent

Mani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plumbing, when in used, too loud
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 6 May 2024
Thank you for the excellent rating despite the plumbing issues, Mani. We will check that the water pipes are still anchored in the area of the room you occupied. We hope you will return to be our guest again.

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds and clean hotel. Breakfast was good as well.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 5 May 2024
Courtney, We are glad you enjoyed the comfortable room and scrumptious breakfast at the Comfort Suites Kennewick at Southridge. We look forward to hosting you again when you return to the Tri-Cities area.

10/10 Excellent

wanchen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family. Clean and safe.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 5 May 2024
Wanchen, We are delighted you felt safe and secure at our hotel. Thank you for sharing your review with other Washington State and Pacific Northwest travelers. We hope you and your family will return to the Comfort Suites Kennewick at Southridge for another comfortable experience.

8/10 Good

Paulette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean well run hotel. I was very happy to have laundry (one on each floor), we’d been travelling for weeks. There was a very clean pool and hot tub area. A very good breakfast, hot and cold. And, although you are a distance from downtown there were a few restaurants close by. The downtown area was a disappointment for us, we could have missed it.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 3 May 2024
Thank you for your review, Paulette. We are glad you enjoyed the guest laundry services we provided on each floor of our hotel. The pool and hot tub are open 24 hours a day, and we are glad you liked the area's restaurants. We hope you will think of us again when you need a pleasant place to stop and regroup on your next road trip.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Swimming area clean. Breakfast variety was decent.
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 4 May 2024
Thank you, Michael, for sharing your positive experience at the Comfort Suites Kennewick at Southridge with others. We are glad you liked the friendly staff, clean pool area, and delicious breakfast. Please join us again when you travel through Washington State.

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms. Quiet. Appears to be fairly new.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 3 May 2024
Sara, We are delighted you enjoyed a pleasant experience at our hotel in Kennewick. Thank you for the kind review and rating. We hope you will allow us to host another visit soon.

10/10 Excellent

Vija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast; full spread. Rooms amazing, clean, and comfortable. I’ve stayed here multiple times and I’m a local! It’s my go-to hotel for my mom getaway nights. Love being able to go get sushi or a burger and beer just a walk a way. My favorite place to stay, hands down!
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 2 May 2024
Thank you, Vija, for choosing our hotel to make your getaway. We are glad you have stayed with us in the past and intend to continue to trust the Comfort Suites Kennewick at Southridge to welcome you warmly for an outstanding stay in the future.

10/10 Excellent

Marty & Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 30 Apr 2024
Marty & Kim, Thank you for sharing an awesome rating for the Comfort Suites Kennewick at Southridge. We are glad you enjoyed the clean, comfortable space our team prepared for you. Please join us again when your travels bring you back to Central Washington State.

10/10 Excellent

Karmen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is impeccably maintained and all of the staff are friendly and welcoming. I have stayed here many times and have always enjoyed my stays.
Stayed 5 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on 29 Apr 2024
Karmen, It has been a joy for our team to welcome you to the Comfort Suites Kennewick at Southridge during your visits to the Tri-Cities area. Our team works hard to keep our hotel guest-ready for visitors. Thank you for your review, and we look forward to hosting you again!

10/10 Excellent

Evgeny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 30 Apr 2024
We are delighted you enjoyed a wonderful experience at the Comfort Suites Kennewick at Southridge, Evgeny. It was a pleasure for our staff to welcome you to the area for your visit. We look forward to seeing you again.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice size room. Lots of restaurants nearby and very safe area.
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 28 Apr 2024
Michael, Thank you for sharing a great rating and review. We are glad you enjoyed the local restaurants nearby and staying in one of our many clean, comfortable rooms at the Comfort Suites Kennewick at Southridge,

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean The food was good Staff was friendly and helpful Our room was near a main road and we had a lot of road noise Overall excellent hotel
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 23 Apr 2024
Thank you for the excellent review, Dennis. Our Comfort Suites Kennewick at Southridge is conveniently located near the highway, so we are happy to help guests diffuse the roadway noise with white noise machines or an offer of earplugs if needed. We hope you will return to enjoy another great experience.

10/10 Excellent

Susan

Travelled with partner
liked that i was warned my room by hwy could noisy and was offered an optionbe
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 23 Apr 2024
We want all our guests to enjoy visiting the Comfort Suites Kennewick at Southridge, Susan. Thank you for your positive review and the offer of a room change. Please allow us to host another great experience for you in the future.

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and very nice room! Very friendly staff as well. However we were right beside the highway which was very loud. We were warned multiple times and they offered us ear plugs and then there was a sound machine in the room for white noise. They also offered to switch us to a room with two queen beds that was farther from the highway. We underestimated how loud it would be and we didn’t get much sleep. So I would recommend getting ear plugs or moving to the queen rooms if you are a light sleeper! Other than that everything was fantastic and there were great restaurants around. The property was wonderful at telling us about the highway and giving us a heads up!
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 23 Apr 2024
Thank you, Emma, for sharing your experience at our hotel with others. We know the roadway issue for light sleepers and offer to do all we can to make guests have a peaceful experience. Some guests are okay with the noise and are used to it. Other visitors need the assistance of an extra white noise machine to filter out the traffic sounds. We hope you will return to visit us again.

10/10 Excellent

Tyra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't really think Comfort Inn had that great of a reputation so we've never stayed at one and with our four kids we travel a lot for sports. I saw this one online and the pictures looked good, so I thought we would give them a try. I was shocked when I walked into the location, it was beautiful, smelled good, clean and the staff was friendly for a very easy check in. We went up to our room that was spacious, clean, also smelled really good and the beds are very comfy. I kept telling my husband that we will definitely book a Comfort Inn again!
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 23 Apr 2024
Tyra, We are delighted you were pleasantly surprised by the look and feel of the Comfort Suites Kennewick at Southridge. We have hosted many visitors to the sports complex nearby. Our team is glad you enjoyed our hotel's spacious room and cleanliness.We look forward to seeing you again!

8/10 Good

Wayne, East Wenatchee

Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on 12 May 2024
Wayne, Thank you for the positive rating. We hope you will return to our hotel in the Tri-Cities area for another visit.

8/10 Good

Wayne, East Wenatchee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
GFI in room tripped lights off Sat nite. Desk clerk inable to help. Called GM who said to reset GFI behind coffee pot. Lights on again. Good location. Good breakfast. Need more staff in btkfst room. Tables needed cleaned. Ran out of diff foods with hrs to go. Trash cans overflowing. Hire more staff.
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 22 Apr 2024
Thank you for your feedback, Wayne. We apologize for the need to reset the GFI in the room. We appreciate the patience our guests have as our breakfast attendant works to prepare the more popular breakfast items. Our management team always looks for friendly people to join our team, but we can never plan when a team member has an emergency. We hope you will enjoy another stay at our hotel again.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and bed was comfortable.
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 22 Apr 2024
Thank you, Nicole, for a wonderful review and top rating score. We are glad you enjoyed our clean, comfortable rooms and cozy beds. We hope to share our hospitality with you again at the Comfort Suites Kennewick at Southridge.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 22 Apr 2024
David, Thank you for your excellent rating. Our team at the Comfort Suites Kennewick at Southridge is delighted you enjoyed a wonderful experience, and we are eager to welcome you again.

6/10 Okay

Richard

Travelled with family
Okay, average
Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on 22 Apr 2024
Thank you for your review, Richard. We hope to share a better-than-average stay with you in the future and look forward to the opportunity to do so soon.

10/10 Excellent

penelope

Stayed 7 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on 23 Apr 2024
Thank you for the lovely rating, Penelope. We hope to share the Comfort Suites Kennewick at Southridge's hospitality again soon.

10/10 Excellent

Shanna

Travelled with family
Liked: Amenities
Super clean, coffee station (important to me), fine breakfast. Convenient location.
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 16 Apr 2024
Thank you for sharing a great review, Shanna. The Comfort Suites Kennewick at Southridge team is glad you enjoyed a wonderful stay, and we hope you will return to visit us again when you are in the Tri-Cities area.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 15 Apr 2024
Kathleen, We appreciate your rating and hope you will enjoy another visit to our hotel. Our goal is to make each guest's experience memorable.

8/10 Good

Marion

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 9 Apr 2024
Marion, Thank you for your rating. We are eager to host another stay for you at our hotel in Kennewick.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, nice breakfast options, comfortable beds, friendly staff.
Stayed 3 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on 8 Apr 2024
Mary, Thank you for your kind review. We are pleased you enjoyed the friendly service and comfortable guest rooms at the Comfort Suites Kennewick at Southridge. We hope you will return to stay with us again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 7 Apr 2024
Thank you for an excellent rating, Andrew. We are glad you enjoyed an awesome experience at the Comfort Suites Kennewick at Southridge. We hope you will return to relish another wonderful stay.

8/10 Good

Liz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean the rooms were great only thing we didn’t like do much was the fact that the pool was not a heated pool. The first thing I look for when booking a hotel is that they have a pool because my kids love it but this pool was pretty cold
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on 2 Apr 2024
Thank you for your review, Liz. We heat our pool to 84 degrees, which is optimal for the chemicals to work properly. The maintenance staff does a manual temperature test to ensure the electronic readings are accurate. We hope your family will enjoy another visit to us in the future.

10/10 Excellent

Brian, Sherwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on 1 Apr 2024
We are delighted you enjoyed your stay at the Comfort Suites Kennewick at Southridge, Brian. Thank you for the excellent rating and for allowing our team to provide you with an amazing experience.

10/10 Excellent

Dawn Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, professional, and very conveniently located. I’ve stayed here quite a few times over the years now and always had a good experience.
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on 21 Mar 2024
Thank you for your wonderful review, Dawn Marie! We are glad your visits to the Comfort Suites Kennewick at Southridge have been consistently pleasant and comfortable. We look forward to sharing more of our hospitality with you in the future.

8/10 Good

McKinzi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was right off the freeway and the staff was excellent! Love that the pool was 24 hours. The walls are pretty thin and so are the floors.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on 21 Mar 2024
McKinzi, Thank you for your feedback. We are glad you enjoyed the convenient location of our hotel and the 24-hour pool and hot tub access. We hope you will return and have a more restful visit to our property.

8/10 Good

Lee Ann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I would have liked a variety of breakfast items changed out every couple of days instead of the same thing Being on the end next to the highway was a bit noisy with the truckers so ask for a room away from the highway
Stayed 8 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on 18 Mar 2024
Lee Ann, We would love to provide you with a more restful experience at our hotel in the future. Thank you for your feedback about our breakfast service. We need to know what guests would like to see served in the morning.

6/10 Okay

Quynh, Seattle

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
New, clean, and modern. Friendly staff. Just know that it is noisy for light sleepers. You can hear the passing cars and the heater was loud. It’s in walking distance of espresso coffee, pizza, a pub, and Chipotle. Urgent care is also in walking distance. Good for a short stay.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on 12 Mar 2024
Quynh, Thank you for the positive review. We are happy to help light sleepers with white noise machines that will help filter out the roadway noise. Many of our visitors enjoy the convenient location of our hotel when traveling through the Tri-Cities area. We hope you will enjoy another stay with us soon.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind and professional
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on 10 Mar 2024
We are glad you enjoyed the convenience and welcoming atmosphere at the Comfort Suites Kennewick at Southridge, Norma. Thank you for the positive review!

10/10 Excellent

Erica

Travelled with family and small children
Liked: Cleanliness, amenities
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on 10 Mar 2024
Thank you for sharing an excellent rating for the Comfort Suites Kennewick at Southridge, Erica. We hope to welcome you again for another wonderful visit soon.

10/10 Excellent

Jordan

Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on 29 Mar 2024
Thank you, Jordan, for the excellent rating. We are glad you enjoyed an outstanding stay at the Comfort Suites Kennewick at Southridge and would be delighted to welcome you again.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area and the rooms were quiet and comfortable. One of the interior glass panes on a door way into the pool area was boarded up but that was getting fixed so can’t be upset that they have maintenance going on.
Stayed 2 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on 3 Mar 2024
Nicole, We are glad you enjoyed a safe and comfortable experience at our hotel in Kennewick. Thank you for your kind review and understanding of the ongoing process to keep our hotel guest-ready.

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on 27 Feb 2024
Noel, We are grateful for the "thumbs up" you gave our hotel! We are delighted you enjoyed your recent experience at the Comfort Suites Kennewick at Southridge, and we hope you will visit us again.

10/10 Excellent

Lyudmyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on 24 Feb 2024
Thank you for the excellent score, Lyudmyla. We are delighted you enjoyed your recent stay at the Comfort Suites Kennewick at Southridge. We hope you will return to visit us again soon.

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on 20 Feb 2024
Brooke, We are delighted you enjoyed everything about your recent visit to the Comfort Suites Kennewick at Southridge. It was a joy for our team to make your visit memorable, and we look forward to seeing you again.

10/10 Excellent

Assadullah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on 19 Feb 2024
Thank you, Assadullah, for sharing a great review and excellent rating of the Comfort Suites Kennewick at Southridge. We hope you will return to enjoy another great stay!

4/10 Poor

Joni

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on 20 Feb 2024
Thank you for your rating, Joni. We hope you will reach out to our team to share any concerns with the service you have. Our hotel has a pool and hot tub, and we provide our guests with a delicious breakfast in the morning. Thank you for your feedback, and we hope your future travels are safe.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on 18 Feb 2024
Thank you for the 10-star rating, Alan! We are delighted to have provided an outstanding experience for you at the Comfort Suites Kennewick at Southridge. We look forward to serving you again.