"When we arrived they couldn't find our reservation booking, so we had to wait very long time, the receptionist didn't explain anything about the facilities of the Hotel, no instructions at all plus very unfriendly. The hotel is ok for a max 4 Stars but definitely not a Luxury 5 Stars Hotel, the 1st few days the cleaning wasnt good at all, after complaining it improved a lot! Food was not superb except for the Golden Sun Restaurant which you must reserve and can go only once a week. The service...