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Reviews of Riverside Hotel, Ascend Hotel Collection

2.5 out of 5
Riverside Hotel, Ascend Hotel Collection
20 Riverside Drive, West Chesterfield, NH

Reviews

9.6

Exceptional

Rating 10 - Excellent. 402 out of 502 reviews" "
Rating 8 - Good. 83 out of 502 reviews" "
Rating 6 - Okay. 11 out of 502 reviews" "
Rating 4 - Poor. 4 out of 502 reviews" "
Rating 2 - Terrible. 2 out of 502 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca, Guilford

Liked: Cleanliness, property conditions & facilities
Nice clean large rooms, public space. No food, snacks (that I could find) but good coffee and tea in the AM. Accomodating staff. Would stay again.
Stayed 1 night in Apr 2024
Response from riversidehotel on 23 Apr 2024
Thank you Rebecca! Enjoy the Spring!

10/10 Excellent

Rocco, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quite new and fresh looking, the staff helpful and friendly, the room was great!
Stayed 1 night in Apr 2024
Response from riversidehotel on 15 Apr 2024
Thank you Rocco! Enjoy the Spring!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
The view of the river was great. The room was very spacious. The fridge was larger than a normal mini fridge. The bed was a sleep number bed. The staff was super friendly. It just seemed to have a lot going for it.
Stayed 1 night in Apr 2024
Response from riversidehotel on 10 Apr 2024
Thank you Emily!

10/10 Excellent

Vanessa

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from riversidehotel on 11 Apr 2024
Thank you for the great rating Vanessa! Hope to see you again at the Riverside soon! Happy Spring!

10/10 Excellent

stefania

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from riversidehotel on 9 Apr 2024
Thank you!

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a wonderful stay! Highly recommended.
Stayed 3 nights in Apr 2024
Response from riversidehotel on 5 Apr 2024
Thank you Vincent! Hope to see you again soon at the Riverside. Happy Spring!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from riversidehotel on 18 Mar 2024
Great! Thank you!

10/10 Excellent

GINA

Stayed 1 night in Mar 2024
Response from riversidehotel on 5 Apr 2024
Thank you for the great rating Gina! Hope to see you soon! Happy Spring!

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cozy is a good word to sum up our experience
Stayed 1 night in Mar 2024
Response from riversidehotel on 12 Mar 2024
Thank you for the great rating and kind words Peter! Hope you return to the Riverside again soon!

10/10 Excellent

Jose

Travelled with family
Wow! I wasn’t expecting such luxury. We booked a few rooms online for an overnight after a family celebration. The photos looked nice and the reviews we good so I crossed my fingers and booked it. The Riverside exceeded my expectations. The rooms are wonderfully spacious, clean, and inviting. We had a beautiful view over the Connecticut river. The staff was friendly and welcoming. Our whole party was refreshed by our night at the Riverside. If my travels ever bring me to the area again, I will be staying here again. The facility would be a great place for a conference or even a wedding, with a deck that overlooks the
Stayed 1 night in Dec 2023
Response from riversidehotel on 26 Dec 2023
Thank you Jose! Hope to see you again in the new year! Happy & Safe Travels to you and yours!

10/10 Excellent

Harlenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quaint super clean amazing staff
Stayed 1 night in Nov 2023
Response from riversidehotel on 1 Dec 2023
Thank you Harlenny! Happy Holidays!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was really nice and super clean! The bed was extremely comfortable as well.
Stayed 3 nights in Nov 2023
Response from riversidehotel on 20 Nov 2023
Thank you Tammy!

6/10 Okay

Terri, Milford

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from riversidehotel on 31 Oct 2023
So sorry for this rating...

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from riversidehotel on 27 Oct 2023
Thank you for the feedback Roberta as we are always working to improve.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hight Recommended
The lake view is simply amazing. Everything in the room is well above and beyond our expectations. Highly recommended.
Stayed 1 night in Oct 2023
Response from riversidehotel on 23 Oct 2023
Thank you!!!

10/10 Excellent

Jay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a hidden gem.
Stayed 1 night in Oct 2023
Response from riversidehotel on 23 Oct 2023
Thank you Jay!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic in every way.
Stayed 1 night in Oct 2023
Response from riversidehotel on 18 Oct 2023
Thank you!

10/10 Excellent

David, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
It’s fine. Clean. Well-maintained. Corporate feeling and sterile. No on-site amenities at all.
Stayed 1 night in Oct 2023
Response from riversidehotel on 16 Oct 2023
Thank you for the great rating and the feedback!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised. The room was lovely. Staff was very friendly and helpful.
Stayed 1 night in Oct 2023
Response from riversidehotel on 12 Oct 2023
Thank you!

10/10 Excellent

Tamie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful & great, the room very clean and we loved the view.
Stayed 1 night in Oct 2023
Response from riversidehotel on 9 Oct 2023
Thank you Tamie!

6/10 Okay

Nanci

Liked: Cleanliness, staff & service
Nice hotel, but very limited services. Rate is a bit pricy for such a limited offering.
Stayed 1 night in Oct 2023
Response from riversidehotel on 7 Oct 2023
Thank you for the feedback as we are always working to improve.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, beautiful place, but no dining/bar which is a downside
Stayed 2 nights in Sep 2023
Response from riversidehotel on 7 Oct 2023
Thank you for the feedback, hope to see you again.

10/10 Excellent

Elsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at check-in was great. Room is spacious and comfortable. Could use a freezer. Bed was a little hard.
Stayed 1 night in Oct 2023
Response from riversidehotel on 4 Oct 2023
Thank you for the great rating and the feedback!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Wonderful room. Helpful staff.
Stayed 1 night in Oct 2023
Response from riversidehotel on 2 Oct 2023
Thank you!

10/10 Excellent

Bonnie

Travelled with partner
Beautiful property and the staff was very friendly and accommodating! Would definitely stay here again!
Stayed 2 nights in Sep 2023
Response from riversidehotel on 18 Oct 2023
Thank you Bonnie!

8/10 Good

Katherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting
The setting is fantastic. Quiet, picturesque. The hotel could use some decorative updating but is well maintained. Would be nice to have microwave in the room and breakfast available. Good central location to lots of local sights.
Stayed 2 nights in Sep 2023
Response from riversidehotel on 22 Sept 2023
Thank you for the good rating and the feedback as we are always working to improve. Happy & Safe Travels to you Katherine.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from riversidehotel on 19 Sept 2023
Thank you for the great rating!

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Riverside Hotel
My trip was great
Stayed 1 night in Sep 2023
Response from riversidehotel on 16 Sept 2023
Thank you for staying with us! Hope to see you again soon!

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was more than my husband and I could’ve asked for. Amazingly beautiful. We are definitely going to be booking again.
Stayed 1 night in Sep 2023
Response from riversidehotel on 12 Sept 2023
Great! Thank you!!!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, quality furnishings and bedding. Woke up to a beautiful view of the adjacent river. Complimentary coffee and water bottles were appreciated
Stayed 1 night in Sep 2023
Response from riversidehotel on 12 Sept 2023
Thank you!

10/10 Excellent

Patti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and everything was pristine. Highly recommend staying here.
Response from riversidehotel on 11 Sept 2023
Thank you for the wonderful feedback! Hope to see you again soon at the Riverside Hotel!

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent hotel. Extremely clean. Beautiful view from our room of the river. Unfortunately it was raining so we couldn't enjoy sitting on our terrace but I'm sure it would have been very pleasant in nicer weather. Very quiet and comfortable room. The receptionist at the front desk was very friendly and helpful for suggesting nearby restaurants. Would definitely stay here again.
View from our room.
Stayed 1 night in Sep 2023
Response from riversidehotel on 11 Sept 2023
Thank you for the great rating and nice comments, so sorry about the rain. Hope to see you again at the Riverside Hotel soon!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from riversidehotel on 6 Sept 2023
Thank you for the feedback... your thoughts are always appreciated as we continue to work to improve.

10/10 Excellent

Kathleen, Kearny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is spectacular the rooms are clean and they have beautiful wood flooring and furniture. There is a sleep number bed that was very comfortable! Coffee is available from 7-10 am as well as bottled water. There is also a shared dock out back for launching kayaks or just viewing the river up close. The hotel doesn’t have dining but there is so many options nearby in Brattleboro VT that who would stay in a hotel to eat anyway? I was in the area for a family reunion in Westmoreland but I would go back just to relax and unwind in the beautiful landscape. Absolute wonderful experience in a beautiful Hotel! Stay at Riverside!
Stayed 2 nights in Sep 2023
Response from riversidehotel on 5 Sept 2023
Thank you Kathleen! Hope to see you again soon relaxing at the Riverside Hotel.

8/10 Good

Peter

Stayed 1 night in Aug 2023
Response from riversidehotel on 22 Sept 2023
Thank you Peter.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little funky behind the strip plaza
Stayed 1 night in Aug 2023
Response from riversidehotel on 1 Sept 2023
Thank you for the feedback and the great rating!

10/10 Excellent

braeme

Stayed 1 night in Aug 2023
Response from riversidehotel on 19 Sept 2023
Thank you for the great rating!

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved having morning coffee outside by the water
Stayed 1 night in Aug 2023
Response from riversidehotel on 25 Aug 2023
Thank you Joanne hope to see you again at the Riverside soon.

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful views from the room, terrace, a walk along the river was fantastic. love the room too!
Stayed 1 night in Aug 2023
Response from riversidehotel on 25 Aug 2023
Much gratitude to you Anna, it was a pleasure to have you stay with us. Hope to see you again at the Riverside soon.

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and well attended. It would have been nice to have access to snacks and drinks other than limited morning coffee, however.
Stayed 3 nights in Aug 2023
Response from riversidehotel on 21 Aug 2023
Thank you for the great rating and the feedback.

8/10 Good

Judith, Auburn

Liked: Cleanliness, staff & service
Very nice room and wonderful view. Front desk person was gracious and helpful. What's not good is having to go out for breakfast.
Stayed 1 night in Aug 2023
Response from riversidehotel on 17 Aug 2023
Thank you for the good rating and the feedback as we are always working to improve.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from riversidehotel on 17 Aug 2023
Thank you for the great rating!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from riversidehotel on 16 Aug 2023
Thank you for the great rating!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from riversidehotel on 16 Aug 2023
Thank you for the great rating!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from riversidehotel on 2 Aug 2023
Thank you for the kind and encouraging words Barbara! Hope to see you again soon at the Riverside Hotel.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody there was very pleasant. The entire building is immaculate. Wonderful peaceful setting on the Connecticut River.
Stayed 3 nights in Jul 2023
Response from riversidehotel on 2 Aug 2023
Thank you for the great rating James! Everyone here works hard to make your stay amazing! Happy & Safe travels to you and we look forward to seeing you again soon at the Riverside Hotel.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from riversidehotel on 20 July 2023
Thank you Mary! Hope to see you again soon at the Riverside Hotel!

10/10 Excellent

Robert

Stayed 1 night in Jul 2023
Response from riversidehotel on 2 Aug 2023
Thank you for the great rating Robert! Hope to see you again at the River soon!

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and sophisticated. We really enjoyed our stay!
Stayed 2 nights in Jul 2023
Response from riversidehotel on 13 July 2023
Thank you Elizabeth! Hope to see you at the Riverside again soon!

10/10 Excellent

Anthony

Stayed 1 night in Jul 2023
Response from riversidehotel on 2 Aug 2023
Thank you Anthony! Hope to see you again soon at the Riverside Hotel!