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Reviews of Fairfield Inn & Suites by Marriott Keene Downtown

2.5 out of 5
Fairfield Inn & Suites by Marriott Keene Downtown
30 Main Street, Keene, NH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 382 out of 627 reviews" "
Rating 8 - Good. 157 out of 627 reviews" "
Rating 6 - Okay. 55 out of 627 reviews" "
Rating 4 - Poor. 23 out of 627 reviews" "
Rating 2 - Terrible. 10 out of 627 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Vida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown Keene
Stayed 2 nights in Apr 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, clean and large rooms
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Thank you for your review!

8/10 Good

MARICEL

Travelled with group
Liked: Cleanliness, staff & service
great place and very convenient i going to different places. The only things I could comment is the shower curtain in bathroom is not stable, otherwise nice place and bigger than we expect
Stayed 1 night in Apr 2024
Response from gm on 21 Apr 2024
Thank you for your review.I have let maintenance know about the shower curtain problem and it is being repaired.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything okay at this site.
Stayed 1 night in Apr 2024
Response from gm on 21 Apr 2024
Thank you for your review!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was enormous and looked out over Main Street and a side street. The windows are tall making the room very bright. We could easily walk to campus from the hotel, though it takes forever because you want to stop in each adorable shop you pass on your way.
Stayed 1 night in Apr 2024
Response from GM on 19 Apr 2024
Thank you for your kind review!

6/10 Okay

Elisabeth

Business traveller
Noisy HVAC that could not be turned off. Hard to find parking to check in. Meh food and condition of the room.
Stayed 1 night in Apr 2024
Response from a on 19 Apr 2024
Thank you for your review

10/10 Excellent

Annette

Travelled with family and small children
Liked: Amenities
Superb!
Stayed 2 nights in Mar 2024
Response from GM on 2 Apr 2024
Thank you for your review! We're glad that you enjoyed your stay!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot in the downtown. Staff was friendly and room was exactly as pictured. Would stay again!
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Thank you for your kind review!

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities
The latest cation is great. Lots to do. But parking is a challenge especially if you’re not able to walk or do stairs at much distance.
Stayed 1 night in Mar 2024
Response from Gm on 23 Mar 2024
Thank you for your review. We are working with the city to get better parking for our guests.

10/10 Excellent

Stacy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice updated rooms
Stayed 1 night in Feb 2024
Response from GM on 23 Feb 2024
Thank you for your review!

6/10 Okay

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
This property is very neat because it's in a Historical Building that is in walking distance to shopping and food/desserts! We did hear the traffic while trying to sleep. The parking with loading/unloading luggage can be tricky. If the spots in front of the hotel are taken (as they are public pay-to-park) then you may be walking a little bit of a distance. I heard you have a 15 min. parking grace period for checking in. There is free guest parking on the top of a garage behind the business parking lot in the rear. Caution: with this historical beautiful building comes "ghosts" activity. I think this property is very nice and clean and the staff are wonderful! We really enjoyed the continental breakfast. The exercise room is nice as well. Lastly, we did experience loud noises above us for hours through the night. (kids running around?) The staff was apologetic.
Stayed 2 nights in Feb 2024
Response from GM on 23 Feb 2024
Thank you for your review. The parking situation is dictated to us by the City of Keene. We do lease the spaces in the parking garage, but the city will not let us lease any spaces on Main Street. We are trying to work with the city, but they are reluctant to address the parking problems.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from GM on 18 Feb 2024
Thank you for your review!

8/10 Good

Rachel

Stayed 1 night in Feb 2024
Response from GM on 18 Feb 2024
Thank you for your review!

6/10 Okay

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful town. Hard mattress.
This is an adorable hotel in a great little town. The attached restaurant left service to be desired. When asking for a table she rolled her eyes that we have to be kidding her. We ended up somewhere else. Hotel is loud from the street. And the bed is very uncomfortable. The pull out sofa also uncomfortable. Not terrible for one night. It’s clean and has great service. Everyone provides information about the town.
Stayed 1 night in Feb 2024
Response from GM on 10 Feb 2024
Thank you for your review.I have heard similar comments about the restaurant in the last couple of days. The restaurant is separately owned, we least the space to them. I will speak with the manager over there to make her aware of your experience.We recently ordered new mattresses for the sofa beds, we are awaiting their arrival. New mattresses for the beds are in the process of being sourced out. and all mattresses will be swapped out during our upcoming renovations.

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant people working there, especially Kevin, the maintenance man. He’s a gem!! Loved the central location.
Stayed 1 night in Feb 2024
Response from GM on 5 Feb 2024
Thank you for your revice!

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful loft room.
Stayed 2 nights in Jan 2024
Response from GM on 1 Feb 2024
Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 1 Feb 2024
Thank you for your review!

8/10 Good

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on 1 Feb 2024
Thank you for your review!

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with great staff.
Fantastic hotel. If only the larger cities had half the class and personability. Also, if only this app knew “personability“ was a word. I imagine this will only get worse. Enjoy Keene while it still has standards.
Stayed 1 night in Nov 2023
Response from GM on 1 Feb 2024
Thank you for your review!

8/10 Good

michael

Heating system very noisy. Also parking to far from hotel, okay if you don’t have luggage. Otherwise okay
Stayed 1 night in Dec 2023
Response from GM on 1 Jan 2024
Thank you for your review. Parking is a bit of a pain, but the City of Keene has designated the upper level of the parking garage as hotel parking.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, room comfort
Fairfield Inn in Keene, NH
Excellent hotel, great location, wish we had more time to explore the area Could use a little updating, touch up paint here and there and allow to turn off the fan in the room.
Stayed 1 night in Dec 2023
Response from Gm on 1 Jan 2024
Thank you for your review. We are planning for a refresh of the hotel in the near future.

10/10 Excellent

MARSHA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute gem of a hotel
Exceptional hotel in the perfect location in downtown Keene. We were in town to visit family for the holiday, and could not have picked a better location, close to excellent restaurants, bars, coffee shops etc. Rooms were enormous (we were in suites), super clean, and with comfy beds. Complimentary breakfast was very generous-with fresh egg options and plenty of fresh fruit and juice, very clean and well attended to. Staff was wonderful. Had a minor issue at check in that was resolved immediately and professionally. We were extremely happy with our stay and plan to stay again whenever we are in town. Highly highly recommend.
Stayed 3 nights in Dec 2023
Response from gm on 27 Dec 2023
Thank you for your great review! I hope we get to see you again soon!

10/10 Excellent

Ward

Stayed 1 night in Dec 2023
Response from GM on 1 Feb 2024
Thank you for your review!

8/10 Good

Helena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from gm on 27 Dec 2023
Thank you for your review!

6/10 Okay

Scott Alan

Stayed 2 nights in Dec 2023
Response from gm on 27 Dec 2023
Thank you for your review.

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was my first time in Keene, New Hampshire. The location was perfect for walking to shops and restaurants. The town seemed very safe and the people were friendly.
Stayed 2 nights in Dec 2023
Response from gm on 27 Dec 2023
Thank you for your review!

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from gm on 27 Dec 2023
Thank you for your review!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from gm on 27 Dec 2023
Thank you for your reveiw!

10/10 Excellent

Mark

Close to everything in Keene….
Stayed 1 night in Nov 2023
Response from gm on 3 Dec 2023
Thank you for your review!

4/10 Poor

Gretchen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fan in bathroom didn’t work. Parking was one block away in a ramp garage with no elevator.
Stayed 1 night in Nov 2023
Response from gm on 27 Dec 2023
Parking is dictated to us by the City of Keene NH. They have no plans to install an elevator for the garage at this time.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at an awesome price.
Stayed 1 night in Nov 2023
Response from gm on 24 Nov 2023
Thank you for your kind review!

10/10 Excellent

Yoko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice service.
Stayed 1 night in Nov 2023
Response from gm on 24 Nov 2023
Thank you for your kind review!

8/10 Good

Daniel

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from gm on 13 Nov 2023
Thank you for your review!

10/10 Excellent

Amanda

Stayed 1 night in Nov 2023
Response from gm on 27 Dec 2023
Thank you for your review!

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the space in the double queen-so much room! There were 4 of us and typically you're crunched in. This was so roomy and comfortable. Loved the location. Missed the breakfast but heard it was wonderful. Loved the parking pass - pouring rain so it was a relief to know we could unload and park right away. It was pumpkin fest and we were front & center and we cannot wait to revisit.
Stayed 1 night in Oct 2023
Response from GM on 27 Oct 2023
thank you for your kind review!

10/10 Excellent

Jereme

Stayed 1 night in Oct 2023
Response from GM on 27 Oct 2023
Thank you for your kind review!

8/10 Good

Stephanie, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on 27 Oct 2023
Thank you for your review!

10/10 Excellent

dina

Excellent front desk service
Stayed 1 night in Oct 2023
Response from GM on 27 Oct 2023
Thank you for your review!

10/10 Excellent

Nancy, MILFORD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and front desk manager was lovely. Keene is extremely walkable and felt safe. Hotel is a lovely property. Clean and well maintained. Free coffee in the lobby was a welcome perk. Breakfast lovely with many options.
Stayed 1 night in Oct 2023
Response from GM on 16 Oct 2023
Thank you for your kind review! We hope to see you soon!

4/10 Poor

Ruben, South Hampton

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good room but for the HVAC noise in the room, could not shut off the loud fan noise despite turning off the equipment, made for a challenging night. Suite #3
Stayed 1 night in Oct 2023
Response from GM on 16 Oct 2023
Thank you for your review. We are addressing the HVAC issues, and are in the process of installing a new control system that should eliminate virtually all of the noises from the HVAC system.

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay! Very handy and in a great part of town.
Stayed 1 night in Oct 2023
Response from GM on 16 Oct 2023
Thank you for your kind review!

10/10 Excellent

Lawrence

Stayed 1 night in Sep 2023
Response from GM on 27 Oct 2023
Thank you for your review!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful historic property. Needs some touch ups. Attention to details in the room
Stayed 1 night in Sep 2023
Response from agm on 2 Oct 2023
Thank you for your review!

6/10 Okay

Hong, Palatine

No
Stayed 2 nights in Sep 2023
Response from agm on 2 Oct 2023
ok

10/10 Excellent

David, Perth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, bedroom and bathroom very nice and good breakfast
Stayed 1 night in Aug 2023
Response from agm on 23 Aug 2023
Thank you for your reveiw!

4/10 Poor

Steven

Travelled with partner
Disliked: Staff & service, amenities
For the price, this hotel isn't worth the cost. Unfortunately, because of its location, it's the ideal place for me when I visit Keene.
Stayed 2 nights in Aug 2023
Response from agm on 15 Aug 2023
I'm sorry that we do not meet your expectations.

10/10 Excellent

Barbara

Stayed 1 night in Aug 2023
Response from agm on 6 Sept 2023
Thank you for your review!

10/10 Excellent

Timothy, Carson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from agm on 7 Aug 2023
Thank you for your review!

10/10 Excellent

Jane, East Windsor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to shops and restaurants. Parking could be better. Breakfast was great!
Stayed 1 night in Aug 2023
Response from agm on 4 Aug 2023
Thank you for your review!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice and clean place. Definitely going to go back if we have to stay in the area again
Stayed 1 night in Jul 2023
Response from agm on 1 Aug 2023
Thank you for your review!