Double Room, Multiple Beds
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Reviews of Holly Hill Motel

2 out of 5
Holly Hill Motel
270 State Highway No. 36, Keansburg, NJ

Reviews

6.2
Rating 10 - Excellent. 49 out of 268 reviews" "
Rating 8 - Good. 61 out of 268 reviews" "
Rating 6 - Okay. 63 out of 268 reviews" "
Rating 4 - Poor. 41 out of 268 reviews" "
Rating 2 - Terrible. 54 out of 268 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

4.4/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Torri

Travelled with partner
Disliked: Amenities, property conditions & facilities
Towels and sheets were stained. TV didn't work.
Stayed 1 night in May 2024

10/10 Excellent

Angel, Sherrill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to stay last minute it was perfect
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
I am helping a friend and Patell was wonderful. He slept well and he told me the room was very clean. Thank you Patell you were very patient and kind to me.
Stayed 1 night in Apr 2024

2/10 Terrible

Jason

Disliked: Cleanliness, amenities
This place has rats we check in 3-8-24 around 1 pm the room was clean was left less the hafe a role of toilet paper and there’s rats in the walls was changed for a security deposit not is mentioned about this at booking
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Feb 2024

8/10 Good

Robert

Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Liked: Staff & service
The front desk is very helpful. and very accommodating.
Stayed 1 night in Feb 2024

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and recently renovated nicely. Our tv turned on in the evening, but not in the morning (not a deal breaker). My only complaint is there is no closet or even a bar to hang coats or clothes on.
Stayed 1 night in Feb 2024

8/10 Good

Edgar

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
The entire motel has recently been renovated with excellent lighting, newer floors, and fresh paint. A great value for the money.
Stayed 2 nights in Feb 2024

2/10 Terrible

Brain

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
my stay at this motel was horrible. would not recommend this motel to anyone. From the motel being horrible and dirty. Customer service was really rude. really snappy. to finding bugs in the room and notifying the front desk and being told that they could not do anything about it. felt unsafe in my room due to the area and the next door guest in and out all night slamming the door, being noisy and loud. and many people in and out of that room during late night. this went on for 2 days. andi cold not sleep and rest. but had to deal with it as it was a emergency state due to a family emergency. ontop of all that while being in the room and settling down with in a couple of hours. my wife was getting changed getting ready for bed, and during that moment i heard the door and new guest had opened the door and looked surprised to see us in the room as they also were assigned the same room it was shameful as my wife was in her underwear changing. this was unaccepted and when notified the front desk they, claimed it was not their fault but fault of the other shift that checked us in. i would never go back.
Stayed 3 nights in Feb 2024

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities
I was put in room eight February 11th the room is nice and clean towels pillowcases. Everything was white and clean. only issue was there was no remote control for the TV, which was quite annoying! On February 12th I was put in room 12 where the towels shower mat and pillowcases were stained and yellow!!
Stayed 1 night in Feb 2024

10/10 Excellent

Oscar

Stayed 1 night in Dec 2023

6/10 Okay

Geneva

Business traveller
Liked: Room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Ty

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
it was a new room and clean but there was a hole where the smoke detector they were putting in a new door lock with sparks flying every where no blankets no hot water next to garbage can next to room heater made an awful noise
Stayed 1 night in Nov 2023

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 27 Nov 2023
Thank you for your positive feedback.

8/10 Good

William

Stayed 5 nights in Nov 2023
Response from GM on 10 Nov 2023
Thank you for your positive comments. Look forward to seeing you again!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 8 Nov 2023
Thank you for your feedback and look forward to seeing you again

6/10 Okay

Craig

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023
Response from GM on 8 Nov 2023
Thank you for your post stay review. We look forward to improving our guest experience.

4/10 Poor

Peter

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from GM on 8 Nov 2023
Thank you for your recent visit at our motel. Thank you for sending us your feedback

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Oct 2023
Response from GM on 8 Nov 2023
Thank you for your positive feedback. We look forward to seeing you again soon.

6/10 Okay

Jamie

Stayed 1 night in Oct 2023
Response from GM on 8 Nov 2023
Thank you for staying with us. We look forward to seeing you again.

2/10 Terrible

Armoni

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty
Stayed 1 night in Oct 2023

2/10 Terrible

Kathleen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 8 Nov 2023
Thank you for staying with us. Can you please elaborate your recent stay at our motel.

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 2 Oct 2023
Thank you for your feedback. We look forward to seeing you again!

8/10 Good

Patricio

Stayed 1 night in Sep 2023
Response from GM on 8 Nov 2023
Thank you for sharing your comments. Look forward to seeing you again soon

2/10 Terrible

Ana

Stayed 1 night in Sep 2023
Response from GM on 30 Sept 2023
Thank you for your feedback. Please elaborate little more in regards to your review so we can make your stay better the next time.

4/10 Poor

james

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property looked like it was in a war zone, half of the motel was surrounded by a construction fence - they have a long way to go to make it a nice place again
Stayed 1 night in Sep 2023
Response from GM on 30 Sept 2023
Thank you for your feedback. Yes we are doing renovations and we do have construction fence. Sorry that you were inconvenienced regarding the construction. Thank you again regarding your feedback.

6/10 Okay

Thomas

Holly Hill would not qualify as luxurious accommodations but it covers the basics quite nicely and provides friendly service at a manageable price. It is renovating one section of its rooms, so it is partly a construction zone at the moment but the inconvenience is minor. Its biggest advantage is its location relative to the popular Keansburg Beach area. Take a right out of the hotel and then the first turn to the north and you are on a direct line to the beach and surrounding town..
Stayed 2 nights in Sep 2023
Response from GM on 21 Sept 2023
Thank you for your recent visit and your feedback. Yes we are undergoing the last phases of our renovations and should be completed very soon.

10/10 Excellent

I.M.

Liked: Cleanliness, staff & service, room comfort
front desk, very friendly. Beds were super comfortable. Once renovations are done the dumpsters will be removed and the premise will look nicer.
Stayed 1 night in Sep 2023
Response from GM on 19 Sept 2023
Thank you for staying with us and we appreciate your positive feedback.

6/10 Okay

Cindy

Stayed 2 nights in Sep 2023
Response from GM on 12 Sept 2023
Thank you for your feedback

4/10 Poor

Darcy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I requested washcloths and they brought us hand towels as washcloths. The ceiling titles were falling out of the drop ceiling track and had water stains all over them. You could hear everything the rooms around you were doing and saying. The plus about the stay was if you like hot water they have that it would take your skin off your body. And the walk to the board walk was a short one to the beach, and it was not in a bad location. For the price they are asking you would be better off staying at the hotel next door for 200 bucks cheaper and way cleaner and nicer. And you get beach passes with your stay at that hotel unlike this one.
Stayed 1 night in Sep 2023
Response from GM on 5 Sept 2023
Thank you for your feedback. Our apologies for the washcloth mishap. We just currently renovated the property and none of the renovated rooms have ceiling tiles.

6/10 Okay

Sonia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The person checking me in was very nice. The sheets were a little dirty. The shower was a little dirty. There were many bugs in the room. The air conditioning unit made a lot of strange noises.
Stayed 1 night in Aug 2023
Response from GM on 5 Sept 2023
Thank you for your feedback. We currently renovated all of our rooms. Our AC are brand new and housekeeping checks regularly to make sure of any issues. Our pest control is out monthly for pest service.

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on 28 Aug 2023
Thank you for your compliments. We look forward to seeing you again soon.

8/10 Good

Desiree, Lititz

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from GM on 22 Aug 2023
Thank you for feedback. We look forwarding to see you again!

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Cute Local Find
I truly love the updates and the people are friendly. Only wish the comforters were thicker, but I always travel with a blanket.
Stayed 1 night in Aug 2023
Response from GM on 15 Aug 2023
Thank you for the kind compliments. We always have blankets on hand if needed. Thank you again and hope to see you again.

10/10 Excellent

Andrew

Stayed 1 night in Aug 2023
Response from GM on 12 Sept 2023
Thank you for your feedback.

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Terrible location. The room was new and very clean but that’s the only nice thing. When we checked they were Still Cleaning the room so We left the property. When we got back in the evening we discovered we had no toilet paper. The office was not open so I called. The man said he have someone bring it in 45 minutes. After an hour we called again and then someone brought it. Spend the money and stay somewhere else.
Stayed 1 night in Aug 2023
Response from GM on 15 Aug 2023
Sorry for the inconvenience but our normal check in time is 3pm and as a courtesy we let guest check in early. Our apologies the room was not ready when you arrived at 12 noon. Housekeeping staff overlooked the toilet paper in the bathroom and it will be brought their attention. Thank you for visiting our property.

8/10 Good

Linda

Liked: Cleanliness, room comfort
room was very simple, just renovated, note must bring all your own supplies. No rack to hang clothes, no accessories available. should of used some soundproofing in walls. overall nice room.
Stayed 1 night in Jul 2023
Response from GM on 22 Aug 2023
Thank you for your feedback.

8/10 Good

Stephane

Liked: Cleanliness, property conditions & facilities
renovated rooms
Stayed 1 night in Jul 2023
Response from GM on 27 July 2023
Thank you for feedback. We look forward to seeing you again soon.

2/10 Terrible

Kevin

Stayed 2 nights in Jul 2023
Response from GM on 25 July 2023
Hi Kevin. Thank you for your feedback. We have a cancellation policy of 24 hours from the arrival date. The policy is clearly stated when booking online. Sorry that you were inconvenienced.

8/10 Good

Christo

Travelled with partner
Liked: Cleanliness
Property is under renovation. Check in process can be improved and made faster- seems a technology update for their computer system is needed. The newly renovated room I stayed in was clean and did the job!
Stayed 1 night in Jul 2023
Response from GM on 20 July 2023
Thank you Christo for your feedback. The front desk staff is new and they are still under training. Thank you and we look forward to seeing you again soon.

4/10 Poor

Venessa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from GM on 17 July 2023
Thank you taking the time to send us your feedback. Please let us know how we could have improved your stay with us.

10/10 Excellent

Darwin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Jul 2023
Response from GM on 16 July 2023
Thank you for your feedback!

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, facility newly renovated, clean
Stayed 2 nights in Jul 2023
Response from GM on 11 July 2023
Thank you for your positive feedback. Look forward to seeing you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on 10 July 2023
Thank you for your feedback!

10/10 Excellent

Michael W.

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
the property was ghetto but the girl at the desk was polite, kind, courteous and genuinely sweet!!!
Stayed 1 night in Jul 2023
Response from GM on 10 July 2023
Thank you for your feedback. We are undergoing renovations at the property.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Good: newly rebuilt and redecorated room; bed and bedding; TV and channel list; towels, friendly helpful staff (family-owned property). Bad: Poor WiFi, close to highway full of riders of very loud motorbikes. Notes: $25 damage deposit at checkin (refunded); no microwave in room but one in lobby; almost no convenient dining unless you have a car or use delivery. Overall: hard to beat for the price.
Stayed 2 nights in Jun 2023
Response from GM on 6 July 2023
Thank you for your feedback!

10/10 Excellent

Jason, SALT LICK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were freshly renovated and were very nice. The area the hotel was in was quiet and it was sort of tucked away. Would definitely stay here again.
Response from GM on 27 June 2023
Thank you and we look forward to seeing you again!

2/10 Terrible

Dietmar

Disliked: Cleanliness, staff & service, property conditions & facilities
The have no room for me
Stayed 1 night in Jun 2023
Response from GM on 20 July 2023
Hi Dietmar. My apologies that you were inconvenient regarding your placement. We are undergoing renovations at the property. All of our rooms are not currently open. Hopefully when you are back in the area we will be completely open. Thank you for understanding and look forward to seeing you again in the future.