Kealia Pond National Wildlife Refuge Tours and Activities

Room was fine. Shower controls were a little wacky. We’ve stayed here 3 times and this last time seemed less personable , like u guys didn’t keep the family atmosphere since u went to outrigger owning it. Probably will stay somewhere else on our next trip

This was by far the best hotel stay I’ve ever experienced! Doug and Kasper, the general managers went above and beyond to make sure we had a great experience. They personally showed us to our room and were attentive to any questions we had. The location of the hotel is great as most things in Maui are easy to get to. The rooms were clean and the beach access from the hotel was so convenient. We would come back here all the time if we could! Thanks for such a wonderful stay!

2 weeks before we arrived I got an email from Expedia to call the resort. It did. They said the room we reserved was not available and that they needed to move us. I reserved a 3 bedroom unit w/ an ocean view. Mia kept trying to tell us what an upgrade it was. Our room ended up being at the back of the property w/ no ocean view, no housekeeping services and the pool near us had no pool service. Definitely not an upgrade! Upon check in, the woman who checked us in said they’ve known since November about the maintenance on our room. We were contacted the end of January. Had we known sooner, we could have tried to find somewhere else to stay. By waiting until 2 weeks before, they took that opportunity away. We had someone w/ us who had never been to Hawaii before. Having an ocean view was important to us. Sad we didn’t get one!