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Reviews of Jantra Residence by Chinocollection

5 out of 5
Jantra Residence by Chinocollection
80/6 Moo 7, Kathu, Phuket

Reviews

9.2

Wonderful

Rating 10 - Excellent. 22 out of 25 reviews" "
Rating 8 - Good. 0 out of 25 reviews" "
Rating 6 - Okay. 1 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 1 out of 25 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best resort in Phuket
The Chinoiserie Collection Resort and Spa is one of the best resorts I have stayed at across the globe. The staff are absolutely amazing, they are so genuinely lovely and caring and are willing to accomodate any requests you may have!! We booked a day tour and were due to checkout during that day and they held our luggage and prepared a breakfast box for us! The facilities are absolutely stunning. The serenity and exclusivity just made the experience so luxurious and relaxing. We got a free upgrade and my god it was stunning. Our room opened onto the pool and the view was breathtaking. There are lots of places to eat around the area within a 5 minute walk and the beach is so close! The owners were so helpful even offering to take us to some beautiful sunset locations. I can not recommend this resort enough! If you ever get the chance to stay in Phuket, this should definitely be your first choice. I can’t wait to come back! Thank you so much!!
Stayed 2 nights in Feb 2020
Response from Spotlight Team on 2 Mar 2020
Dear Laura, it is such a pleasure to have an opportunity to serve you. We hope that we have given a great first impression of Phuket and you will make more trips here in the future.

10/10 Excellent

Suwit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet, and serene. Have our own privacy the whole time is there. Their products in bathroom are amazing
Stayed 1 night in Jan 2020
Response from Spotlight Team on 29 Feb 2020
Thank you for choosing to stay at Chinoiserie Collection Resort & Spa. We hope you have a wonderful time at the resort and we look forward to see you agin. Thank you

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A litte gem in Nai Harn area
Even though we're not super fond of Phuket compared to other destinations in Southeast Asia, we discovered this little corner of paradise 10 minutes walk from Nai Harn beach. Chinoiserie Collection Resort & Spa is a recently opened boutique hotel that offers exquisite taste and high level services. Built on a steep hill on the lake side, it's a bit far from the airport so you may want to rent a car or a scooter to visit the area but the owners are very nice and arranged free pick-ups and drop-offs on multiple occasions in Nai Harn and Rawai, or negotiated taxi fares for the more distant destinations. We were upgraded to a duplex with pool view which was very comfortable and very big! Fast wifi and Apple TV were just additional perks. Breakfast was included and freshly cooked and there are a steam room and a sauna available at no extra cost. We also opted for a dinner experience with two starters, three mains and two desserts which was sophisticated and in line with our expectation and the rest of the experience. A great deal of attention has been given to the look and feel of the whole structure and the hard work certainly pays off! Thanks again for having us for our short honeymoon trip.
Panorama
Bedroom (upstairs)
Bathroom entrance (upstairs)
Pool
Stayed 3 nights in Jul 2019
Response from Spotlight Team on 8 Nov 2019
Dear Andrea, We are so pleased that you chose to spend your honeymoon with us. Thank you for your kind review and we look forward to welcoming you back to Phuket (we hope that the Chinoiserie will be a good excuse to give Phuket another look).

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Spotlight Team on 26 Aug 2019
Dear Guest, Thank you for your kind feedback.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible and highly recommended
We had an INCREDIBLE stay at the Chinoiserie hotel. First of all, the property is stunning, both the room decor and facilities, along with the swimming pool and outdoor area perfect for relaxing. Since the recent months the hotel has been under new management. The couple that runs the hotel are on top of every detail, ensuring your stay can be absolutely ideal. We enjoyed chatting with them, their friendly and professional approach, and the rest of the staff were also lovely. We really appreciate your kindness and hospitality, and hope to stay here again.
Stayed 1 night in Jul 2019
Response from Spotlight Team on 26 Aug 2019
Dear Rafael, Thank you for your feedback. We are absolutely delighted that you enjoyed your time with us. Indeed, we have been trying our best to make the Chinoiserie Collection to be leading Phuket resort in terms of personalized service. We do hope that you will come and visit us again.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel and Team
The hotel is truly beautiful and unique. A fantastic experience if you are looking for something different from the standardized chains and resorts. The team is great: welcoming and always making sure that you are having the best possible time. We will be back!
Stayed 4 nights in Aug 2019
Response from Spotlight Team on 7 Aug 2019
Dear Diego, Thank you for your kind review and your gift of a bottle of rum from the Chalong Bay Rum Distillery. We are very pleased that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Spotlight Team on 6 Aug 2019
Thank you for your kind review

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Omar Jimenez
It was amazing excellent experience great breakfast clean rooms and super staff all the facilities are excellent
Stayed 2 nights in Jul 2019
Response from Spotlight Team on 15 July 2019
Dear Mr. Jimenez, Thank you for your kind feedback on our Resort. We were very pleased to have an opportunity to serve you. We hope that you had a safe flight to Tokyo, and will enjoy all the wonders of that great city!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In support of management and Frette bed sheets
I stayed at this resort as it was undergoing management change. The new owners used to work at the Ritz Carlton and are planning to bring some of that high quality service to the resort. I am writing this review in support of them, as I was very impressed with their vision for the resort and their attentive service during my stay. I wish them all the best. Rooms are gorgeous. They only have 8 suites, and I have been told that they are all unique. Each suite has tasteful Chinese antique decor with modern amenities like an outdoor bath tub. Netflix is available. I had a private patio which is nice. What impressed me the most were the Frette bed sheets being used. These are some crazy high-end Italian bed sheets, and sleeping on them are already worth the price of admission. I was there when they are prepping the place for a full opening in July, so the staff was on the move 24/7. Yet, they had time to address my needs, and for the owners to spend time with me. I took some marks off for condition, as I could see that there were areas which they are in the process of refurbishing. My sense is that the new owners are trying to be different from the big box chain hotels, with a charming and luxurious boutique using high-end amenities + great personalized service. Its eas(ier) to do when you only have 8 rooms. PS: try their gourmet coffee
Stayed 1 night in May 2019
Response from The Spotlight Team on 8 July 2019
Dear Guest, We are very pleased to hear about your positive experience at the Chinoiserie Collection Resort & Spa. We have been working very hard to get the resort in shape, and we believe that you would be pleased with the refurbishments and improvements made since your stay. We look forward to welcoming you back to the Chinoiserie Collection Resort & Spa.

2/10 Terrible

Luis

Disliked: Staff & service
Really bad Customer Service that ruined the experience. Staff arrogant and not organised and enable to deliver a basic service. Would not recommend anyone to stay here. its a 2 star hotel in my opinion.
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly superb
The attention to charming detail and classic atmosphere in this truly beautiful boutique, 8 room only hotel is genuinely dramatic. They have succeeded in creating a unique oasis removing you from the troubles, energy and noise of the modern world. The pool area is a superb and impressive build, great for laps, sunbathing and feels like your own secret oasis. The breakfast delivered to your door on time and taken outside in the morning sun is a nice touch. If you like wood and stone, retreat style accom. and something unique. This place is a must!
Stayed 1 night in Feb 2019

10/10 Excellent

Nick, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great place to unwind. Although the hotel was full whilst we were there our stay was very peaceful. The rooms are very large, clean and beautiful styled. The hotel staff were extremely friendly and helpful: booking taxi's, organising laundry, etc. The hotel has a great location, very tranquil but only 5 min walk from the beach, restaurants etc.
Stayed 3 nights in Feb 2019

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2019

10/10 Excellent

Bozidar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT PLACE . ENJOY .
Perfect place . The owner is a very special Lady who gives her all to make you feel welcomed , she invested 10 years of her Life to create this Heaven . I highly recommend it . Make sure you book the treatments , they are high quality , really amazing treatments . Nothing on a bad side , this is the perfect accommodation & rejuvenation heaven .

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay in the Jantra was absolutely amazing. We had the luck to be upgraded to a much bigger room which even came with its own Christmas tree! The hotel is located within the Pukhet Country Club which makes it very quiet but also a bit remote. You will definitely need a transport to get anywhere, which can be arranged by the hotel or you just call a cab with Bolt/Grab. The owners are very forthcoming. Communication is done via messenger to reduce contact during Covid but they reply even at odd hours and take your requests. In general, the hygiene measures are at highest standard. The whole premise looks new and well maintained. Breakfast with our own personal waiter was served with on an outside terrace with a wonderful view on to the golf course. Overall it felt more like a big mansion rather than a hotel. It was a perfect choice for a stay near Phuket City and a base for our trips across the area.
Stayed 3 nights in Dec 2021
Response from Spotlight Team on 31 Dec 2021
Dear Mr Thiem, Thank you for your kind feedback. It was a pleasure for us to serve you and we hope that you will enjoy the rest of your trip to Thailand. We look forward to an opportunity to serve you again.

10/10 Excellent

GO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Spotlight Team on 12 Jan 2020
Thank you for your kind review. We hope that we have pleased you during your stay.

10/10 Excellent

León, Panamá

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relajación y cuidado de detalles, comida y piscinas excelentes, la verdad que un retiro en medio de un Phuket muy acelerado. El personal super agradable desde Mary en recepción hasta cualquier persona del staff. Los masajes muy buenos también y el personal fantástico.
Stayed 2 nights in Dec 2019
Response from Spotlight Team on 31 Dec 2019
Dear Leon, Thank you for your kind review. We are pleased that you enjoyed your stay with us. We look forward to serving you again. Happy New Year!

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Романтика и умиротворение
Романтика и умиротворение!... Это то чувство, которое охватывает вас при посещении этого милого отеля. Только положительные эмоции и ощущение, что время остановилось. Есть только вы и природа, прекрасные интерьеры с элементами старины, множество уютных уголков для неспешной беседы или чтения книги. Прекрасная спа-зона. Если вы устали от суеты -это место для вас!!!
Stayed 5 nights in Nov 2019
Response from Spotlight Team on 21 Nov 2019
Dear Irina, Thank you for staying at the Chinoiserie Collection. We are pleased that you enjoyed your stay. We look forward to serving you again

10/10 Excellent

Marechal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Spotlight Team on 24 Sept 2019
Dear Marechai, Thank you for the feedback. We look forward to seeing you again and will make sure that you continue to get the quietest room in the Resort.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
El hotel es precioso y bien cuidado. La zona donde esta situado es muy tranquila y con poco entretenimiento. Parte del personal es muy poco eficaz y sin ningún tipo de interés muy poco profesional para un hotel de esta categoría. Espero que mejoren mucho esta parte. Desayuno agradable pero monótono, carta muy corta. Spa muy bonito con buenos profesionales, precios altos. Espero que rectifiquen la actitud del personal, en mi caso mis peticiones de obtener una plancha, un día que me arreglaran la tv, limpiar la bañera (que está al exterior) o desayunar en otro sitio, todo fue ignorado.... Me decían que me llamarían pero ni se molestaron. Mi estancia fue de 5 días. Esta es su único y GRAN defecto.
Stayed 5 nights in Aug 2019
Response from Spotlight Team on 31 Aug 2019
Dear Anonymous, We are sorry that your experience with our Resort was not up to your standards. We will emphasize to our colleagues that we will go the extra mile to please all our guests, and be flexible to meet their requests. Thank you for the feedback on the spa and the breakfast menu. We will continue to ensure that our spa is of the highest quality in order to deliver value to our clients. At the same time, we will review the breakfast menu to make it more interesting for long-staying guests. We look forward to welcoming you back to our Resort, and we would that the next time, we will meet your expectations across all measures. Thank you.

10/10 Excellent

Bjørn-Trygve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skjult perle
Litt problemer med noen småting på rommet når vi ankom, men siden vi kom veldig sent, gjorde vi ikke noe med det. Neste dag oppgraderte de til den beste suiten de hadde, og den var helt fantastisk, og vi fikk i tillegg veldig sen utsjekk kostnadsfri. Veldig servicevenlig personale, som gjorde alt for at vårt opphold skulle bli perfekt. De hadde ingen middagsmeny, men kunne lage det vi hadde lyst på, og vi fikk en fantastisk sjømatkveld, med bobler og chablis. Hotellet ligger en kort gåtur fra stranden, og har i tillegg ett flott basseng. Vi bestilte også massasje, og den var av de bedre jeg har hatt i Thailand. Anbefales ett besøk på det sterkeste.
Stayed 2 nights in Jul 2019
Response from Spotlight Team on 23 July 2019
Dear Bjørn-Trygve, Thank you for staying with us, and allowing us to have an opportunity to rectify the issues with your room. We are very pleased to hear that you enjoyed the Resort, our spa and the private dining experience. We look forward to serving you again.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total Relax