Outdoor dining
Check availability

Reviews of Grand Tamarind Lake

4.5 out of 5
Grand Tamarind Lake
Kandasuridugama Raja Mawatha, Kataragama, Uva

Reviews

7.8

Good

Rating 10 - Excellent. 1 out of 6 reviews" "
Rating 8 - Good. 4 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 1 out of 6 reviews" "
Rating 2 - Terrible. 0 out of 6 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Ravitha

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

VISHWANATH

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and very beautiful. Genuine wetlands at the rear of the property with a viewing hide.
Stayed 2 nights in Jun 2023

4/10 Poor

Kariyawasam

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Broken online booking system caused an headache
We wanted to try out this hotel based on the good reviews it had. We did the reservation on hotels.com and received a confirmation from hotels.com. When we arrived at the hotel the front desk staff informed us that there is no such reservation. We were stuck outside the lobby for almost 2 hours with our 2 year old daughter. It was very frustrating. After sometime the hotel front desk person informed us that the online booking system was managed by a 3rd party company and we have to speak to the 3rd party who handle the online bookings to sought this out, since it was the online booking companies responsibility for not passing the booking to the hotel. It was extremely disappointing to hear that, as it's not our concern to know who handle what. And then they were trying to find a different hotel, which we did not want. After about 2 hours waiting in the lobby the resident manager came and informed us that they will provide us a room and things will be taken care of. We appreciate the effort put by the resident manager to take care of the situation. We recommend anyone doing an online booking with Tamarind Lake to call the confirm the booking as there online booking system is completely broken, as the hotel does not know when a guest make reservations online. We appreciate the effort put by the resident manager to settle the issue, hotel has to take responsibility for these incidents as a customer it's irrelevant for the customer to know who handles which part of the business.
Stayed 1 night in Aug 2020

8/10 Good

Jagath

Travelled with family
Liked: Staff & service
Family Holiday
Beautiful scenic environment. Friendly service. Delicious food. Nice place to stay. Very close to religious sites. Inside room comfy and the quality of furniture and bedding need improvements.
Stayed 1 night in Mar 2020

8/10 Good

Denzil, Boston MA, USA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy access to pool and other facilities. Food is quite goos and the staff is very friendly.
Stayed 2 nights in Jan 2020
Response from Mr.Nandadewa on 13 Feb 2020
Dear Sir / Madam Thanks you for your feedback.see you and come again Thanks

8/10 Good

Harsha Priyal

Stayed 3 nights in Aug 2023
Response from Feroz Cassim on 27 Sept 2023
Dear Mr. Harsha Priyal,Thank you for your review and Looking forward to your next arrival .have a great dayFeroz CassimRooms Division ManagerGrand Tamarind Lake