Katapola Holidays from AU$3,800

Amazing view from the balcony

I was very disappointed with my stay at the Grand Ambassador in Akrotiri, Santorini. This hotel advertises itself as a 5-star property, but my experience did not reflect that standard. The room had an ants problem. I reported it to the staff and the manager, but nothing was done to resolve the issue during my stay. It's unacceptable to ignore a basic cleanliness concern like this. Though they cleaned everyday but it never took care of the ants. They needed to hire a company and spray the property. The hotel also advertises king-size beds, but the bed in my room was actually a queen, which was misleading. The manager argued it was a king and send someone else to measure. Come to find out the bed IS a queen size. He stated that he order king size and thats what he received. I paid for a king size bed not a queen. He didnt bother of trying to find another room or make it right. In addition, several fixtures in the room were outdated or in poor condition, making the room feel poorly maintained. The property was amazing with a beautiful panoramic view. The floor staff was super friendly. For a hotel that is advertising to be 5 stars, I expected much better service, maintenance, and honesty . Unfortunately, my experience fell far short of those expectations, and I would not recommend staying here unless these issues are addressed.

What an incredible place! So lucky to have found this gem and stay here. The rooms and private tub/ pool are amazing and the staff top notch. Beautiful property in a great area , quiet, clean and incredibly friendly staff. The food was also excellent at the restaurant on site. We will be back for sure ! ❤️

The amenities and service were top notch 5 star category. Beautiful views, excellent service amenities and breakfast and immaculate in cleanliness! Best hotel so far in Greece!

Amazing !!!!!