Kápsas Holidays from AU$1,981

Severe health and hygiene issues - confirmed bedbugs. We experienced a severe hygiene issue during our stay at this property. Within the first 48 hours, my husband began developing severe bite marks. We notified the front desk immediately to request a deep clean and fresh bedding, but the issue was dismissed as local outdoor bug bites. Despite thoroughly checking the room initially and finding nothing, we later discovered a dead bedbug under the covers. We have photographic documentation of both the insect and the daily bite patterns. Other guests have noted similar experiences in past reviews. Travelers should exercise caution when booking this location.

We would definitely stay again. Great location and rooftop view!!

Rather disappointing for the very high nightly cost. Expected a very great deal more, especially as we had a junior suite which was just a slightly bigger room with a bed with just the frame of a 4 poster bed. The bathroom was ok but the towels small and thin. Alcohol in the room was free (4 small, bottles of whisky, vodka etc) but soft drinks and water were chargeable! Eventually they started leaving small bottles of water by the bed I the evening - not before time. Staff were very accommodating but that just isn’t enough for what was expected for a sky high nightly cost. Breakfast was good on the roof terrace but the pool was small and average. The setting is not near the water either. So there are many other hotels better situated which would be a better choice undoubtedly.

I had rung Expedia to cancel as had double booked and could not find this reservation I spoke with someone who said the room was cancelled due to the double booking . Now I receive emails as if I’ve stayed in the hotel ? Seriously!