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Reviews of Hotel Dua

4 out of 5
Hotel Dua
NO 165,Lin- Sen 1st Rd, Kaohsiung

Reviews

9.2

Wonderful

Rating 10 - Excellent. 688 out of 1001 reviews" "
Rating 8 - Good. 252 out of 1001 reviews" "
Rating 6 - Okay. 38 out of 1001 reviews" "
Rating 4 - Poor. 12 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Faya

Liked: Cleanliness, property conditions & facilities
Nice hotel and close to public transportation
Stayed 1 night in Apr 2024
Response from Duty Manager Hotel dua . on 28 Apr 2024
Dear guest, We are really glad that you have enjoyed to stay at our Hotel.Thank you for the fantastic review! We especially appreciate your great comments about our rooms and location. We will keep efforts to insure customer satisfaction. We look forward to the opportunity of welcoming you back to our hotel soon.

10/10 Excellent

Cindy, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been my preferred choice whenever I visit my family in Kaohsiung since 2016. The service is always exceptional, and the front desk staff are friendly and accommodating. The room size varies, so make sure to choose the one that suits your needs. The amenities in the room are comfortable, and I have no complaints. However, I would like to suggest that they add weights to the fitness center. The breakfast buffet is enjoyable, and I have had it in the past when it was included in the room rate. If not, there are plenty of options available around the hotel. Coffee and tea are available in the lobby, and parking is included.
Stayed 4 nights in Feb 2024
Response from Duty Manager Hotel dua . on 6 Apr 2024
Dear guest, We are really glad that you have enjoyed to stay at our Hotel.Thank you for the fantastic review! We especially appreciate your great comments about our rooms and location. We will keep efforts to insure customer satisfaction. We look forward to the opportunity of welcoming you back to our hotel soon.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels I’ve stayed in. The staff on property are wonderful and accommodating to ALL your needs.
Stayed 6 nights in Feb 2024
Response from Duty Manager Hotel dua . on 13 Feb 2024
Dear guest, We are really glad that you have enjoyed to stay at our Hotel.Thank you for the fantastic review! We especially appreciate your great comments about our rooms and location. We will keep efforts to insure customer satisfaction. We look forward to the opportunity of welcoming you back to our hotel soon.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and beautiful environment and design.
Stayed 1 night in Jan 2024
Response from Duty Manager Hotel dua on 31 Jan 2024
Dear guest, We are really glad that you have enjoyed to stay at our Hotel.Thank you for the fantastic review! We especially appreciate your great comments about our rooms and location. We will keep efforts to insure customer satisfaction. We look forward to the opportunity of welcoming you back to our hotel soon.

8/10 Good

sai hung, Yau Tong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super close to MRT exit, just the mattress collapse at the middle that means used long time and need to replace (for Rm1010)
Stayed 4 nights in Dec 2023

8/10 Good

Polly

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Big improvement on Customer Service and WIFI
Pros: Hotel decor is nice. Breakfast was great. Rooms were big. Cons: 1. The card that I made reservation with was compromised before I left for the trip. Since I got a new card and cancelled old card, hotel could not do pre-authorization. Hotel emailed me saying that if I did not provide a new card for pre-authorization along filling the authorization form, my booking of two rooms for 2 nights would be cancelled. I told them that I was already in Taiwan and on the road. Hotels.com does not allow update on credit card information. I had no way to print out the form and sent back. Hotel insisted. Out of 7 bookings I made in Taiwan, Hotel Dua was the only one that insisted on that. Caused a lot of unnecessary inconvenience. This is a huge minus on customer service. 2. Water pressure and WIFI were very weak.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but need improvement
Decor of the hotel was great. Breakfast was great. However, below are few improvement that hotel needs to make: 1 The credit card I used for booking was compromised. Hotel could not do pre-authorize. I could not update payment information. Hotel could not accept my new credit card info. I had to fill a form (on the road) or else they would cancel my booking even though I assured them that I was already in Taiwan and will be there. This was the only hotel among all 7 bookings I made in Taiwan. Not customer friendly at all. 2. Water pressure and WIFI at hotel was SUPER weak. I was disappointed as the hotel is nice.
Stayed 2 nights in Nov 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Duty Manager Hotel dua . on 13 Feb 2024
Dear guest, We are really glad that you have enjoyed to stay at our Hotel.Thank you for the fantastic review! We especially appreciate your great comments about our rooms and location. We will keep efforts to insure customer satisfaction. We look forward to the opportunity of welcoming you back to our hotel soon.

6/10 Okay

Shirley

Stayed 1 night in Nov 2023
Response from Duty Manager Hotel dua on 30 Dec 2023
Dear Guest, Thank you for your stay at Hotel dua Kaohsiung. Also thank you for your useful contribution comment. I will share your review with our staff. And we will keep efforts to insure customer satisfaction. Please come back to stay with us again if you have a chance to visit Kaohsiung in the futurelBest regards,

10/10 Excellent

Aimee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to lots of different food variety and next to the station
Stayed 2 nights in Oct 2023
Response from Duty Manager Hotel dua on 6 Nov 2023
Dear Guest, Thank you for your stay at Hotel dua Kaohsiung. Also thank you for your useful contribution comment. I will share your review with our staff. And we will keep efforts to insure customer satisfaction. Please come back to stay with us again if you have a chance to visit Kaohsiung in the futurelBest regards,

10/10 Excellent

So Ling Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service & food
Response from Duty Manager Hotel dua on 9 Oct 2023
Dear Guest, Thank you for your stay at Hotel dua Kaohsiung. Also thank you for your useful contribution comment. I will share your review with our staff. And we will keep efforts to insure customer satisfaction. Please come back to stay with us again if you have a chance to visit Kaohsiung in the futurelBest regards,

8/10 Good

DEREK, Richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with convenient location. Subway station is just step away,. Reasonable price with good breakfast!
Stayed 1 night in Sep 2023
Response from Duty Manager Hotel dua . on 9 Oct 2023
Dear guest, We are really glad that you have enjoyed to stay at our Hotel.Thank you for the fantastic review! We especially appreciate your great comments about our rooms and location. We will keep efforts to insure customer satisfaction. We look forward to the opportunity of welcoming you back to our hotel soon.

10/10 Excellent

Ai Huey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2023
Response from Duty Manager on 31 Aug 2023
Dear guest, We are really glad that you have enjoyed to stay at our Hotel.Thank you for the fantastic review! We especially appreciate your great comments about our rooms and location. We will keep efforts to insure customer satisfaction. We look forward to the opportunity of welcoming you back to our hotel soon.Duty ManagerHotel dùa .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Alysia

Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, spacious room, great service from reception and housekeeping. Good breakfast spread. MRT station is less than 5 mins walk.
Stayed 3 nights in Jun 2023

10/10 Excellent

Pei-Yao, Norcross

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Patricia Pai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2021 CNY
Nice hotel
Stayed 1 night in Feb 2021

10/10 Excellent

Wu-Hsi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room but Poor internet speed
Everything was great but the internet speed was poorly slow. It's a fatal thing that I had to cancel my upcoming business booking.
Stayed 1 night in Jan 2021

10/10 Excellent

shihi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Ivy, Taipei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
高空酒吧飲料好喝，景色很美。早餐種類豐富，在高空享受早餐的經驗非常好。房間很寬敞，兩個行李箱攤開都綽綽有餘，備品的質感很好。床軟硬適中，枕頭包覆性加隔天睡起來精神飽滿。飯店的地點離捷運站只要10秒鐘，下次還會想再入住。
Stayed 1 night in Aug 2020
Response from 值班經理 on 20 Sept 2020
親愛的Ivy貴賓 您好， 感謝您選擇Hotel dùa作為您在高雄下榻的處所，而您撥冗提供寶貴的回應，對此，我們感到非常榮幸。 得知我們的房間設備、食物品質和所提供的服務讓您滿意，我們非常欣慰，而您所給予我們的讚賞，更是激勵我們更加努力的動力。我們將持續秉持著一貫的理念和服務精神，為每位下榻旅人提供一個可共同分享旅程喜悅的場所。 再次感謝謝您，我們期待您的再度蒞臨，並希望您繼續給予Hotel dùa支持與鼓勵！ 值班經理 Hotel dùa

10/10 Excellent

Jim, Taiwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is second stay for me. Perfect location and great breakfast.
Stayed 2 nights in Jul 2020
Response from Duty Manager on 30 July 2020
Dear Mr. Jim, Thank you for your review and for choosing Hotel dùa during your last stay in Kaohsiung. We are pleased to know that you enjoyed your stay with us. These kind words encourage us to strive and serve our guests better in the future! The entire team appreciates your patronage, and we sincerely look forward to welcoming you back soon! Best regards, Duty Manager Hotel dùa

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

10/10 Excellent

Chi Hui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

CHIA HUNG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally pleased with my 2 nights stay. Lobby and room look very similar to what you see on the hotel page. Staff accommodated to early check in request and arranged for luggage to be sent to the room when it was available. Room was very spacious with lots of sitting area. Location was very close to exit 6 of famosa boulevard station and liuhe night market. Location is easily accessible to cijin and Rui feng night market which are a few mrt stops away. Breakfast spread is not fantastic but decent enough to suit the different palate.
Stayed 2 nights in Dec 2019

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good. Place is nice and quiet. Lots of Variety of food for breakfast. Just the lift is a bit slow.
Stayed 1 night in Dec 2019

8/10 Good

Ilovetravel, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1) Good location, near MRT. 2) Good variety of breakfast. 3) Spacious room. However, it is not hygienic to place clean towels next to the anti-slip plastic floor map (to be used in shower room). It is good to separate the placing of clean towels and anti-slip floor map. 4)The hotel charged to my credit card in USD currency when they did the pre-authorisation. But when I did the booking, the total payable amount was clearly stated to be in TWD currency. Upon my arrival at the hotel, the front office staff explained that for overseas credit card, their local bank will use USD currency. This is not the usual practice in my years of personal experiences with overseas hotel booking, including my earlier past two trips in Taiwan.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and Spacious. Service and housekeeping, linens were top notch! Will come back if I'm in Kaohsiung. Near to MRT too!
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of local channels on TV. Lack of attention to details in the design of some facilities.
Stayed 2 nights in Nov 2019

8/10 Good

Haim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tea cups were not replaced and changed after used, no message about that. Had to wrote a note to request change. Loose fabric and crumple Bathrobe was found.
Stayed 3 nights in Nov 2019
Response from Duty Manager on 5 Dec 2019
Dear Sir, Thank you for choosing Hotel Dua as your home away from home. We're sorry to hear about your experience and we appreciate you bringing this matter to our attention. We will follow up on this and will forward to the appropriate department for future improvements. Thank you again for taking the time to tell us about your recent experience. We look forward to welcoming you back on your next visit to Kaohsiung. Best regards,

8/10 Good

BI LIEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Kami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & huge clean rooms
Rooms clean, bed comfortable, very close to train station (1 min walk)
Stayed 2 nights in Nov 2019

10/10 Excellent

WEI HSUEH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and nice room
Hotel is well located, just a few minute from subway for getting to the main attractions. Very comfortable bed and quiet room. Overall good value considering it match big name international hotels for reasonable money. We opted for the executive room for a little extra, the room is very generously sized.
Stayed 1 night in Nov 2019

2/10 Terrible

CY, HK

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Other than the goods of the hotel commented by visitors worldwide and the bads of inadequate lighting, paper thin walls and so-so breakfast buffet, the bad experience began on my day 1 morning. I went with my family to the cafe for a paid breakfast buffet and was told a room number under my booking was already used (by someone) in the morning. Even though the staff said that it is ok for a re-entrance of the same person, the truth is none of us has ever visited the cafe since we checked in. On day 2 the same situation happened again and it was getting even worse. I had been questioned FOUR TIMES of my room number by 3 staffs on the way to the table because they said that my room number was already registered by someone else (again) for an earlier entry according to their record. I was very offended by the manner of being interrogated and the fact that I paid the breakfast out of my own pocket and it is not free. I made a complaint at the front desk the next day and requested to put a cancellation on the breakfast list in the following days even they do not make any refunds. Look, this is obviously a loophole in the procedures since anyone can walk in for a free meal simply by telling a room number without the need to provide a voucher or a proof of payment. NO apologies, NO follow-up and NOTHING heard from the hotel ever since then. If this is a service level benchmark of a so-called 4-star hotel, this would be absolutely a very disastrous customer service at Hotel dua.
Stayed 4 nights in Nov 2019
Response from Elijah Tsai Director of Rooms on 15 Nov 2019
Dear Ms. Yuen, First, we would like to thank you for choosing Hotel Dua as your home away from home. Second, we regret to hear about your disappointment about our breakfast service during your stay. Please accept our sincerely apology. Front Office Duty Manager had forwarded it to related department on the day this incident occured. We will work on the process and conduct intense training to ensure this will not happen again. We appreciate you bringing this matter to our attention. Your feedback is valuable as it is one of the best ways for us to understand how we can improve. Our sincere apology again and we hope to be at your service when you plan your next visit to Kaohisung city. Yours truly, Elijah Tsai Director of Rooms Hotel Dua

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good amenities and great location
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

H, Taipei

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Terrific hotel. But no hot water.
Stayed 1 night in Nov 2019

10/10 Excellent

Agnes, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location is good. Within 1 minute to subway tunnel. Room is clean. Breakfast is nice. Gym room is too small. No water supply
Stayed 3 nights in Oct 2019

10/10 Excellent

Chris, Pasco, Wa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very stylish and affordable. Staff was extremely helpful and friendly. Close to both night markets and the MRT station for easy access to the city.
Stayed 3 nights in Oct 2019

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to hotel when i am in Kaohsiung
Service at this hotel is excellent, and rooms are always comfortable and clean. I don't stay anywhere else when I am in Kaohsiung.
Stayed 2 nights in Oct 2019

10/10 Excellent

peichung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

CHAOLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

LI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service! I love their breakfast buffet! It’s my 3rd time staying in this hotel, I will definitely come back again!
Stayed 4 nights in Sep 2019