Desk, laptop workspace, blackout curtains, iron/ironing board
Check availability

Reviews of Homewood Suites by Hilton Kansas City Speedway

3 out of 5
Homewood Suites by Hilton Kansas City Speedway
10922 Parallel Parkway, Kansas City, KS

Reviews

8.8

Excellent

Rating 10 - Excellent. 332 out of 525 reviews" "
Rating 8 - Good. 110 out of 525 reviews" "
Rating 6 - Okay. 39 out of 525 reviews" "
Rating 4 - Poor. 22 out of 525 reviews" "
Rating 2 - Terrible. 22 out of 525 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

John

Travelled with partner
Liked: Staff & service
They forced me to pay to park in the parking lot on the hotel property. They also charged me $75 for pets, which is very high. Most places are $25-50. The windows lacked a closable curtain to block out the street light outside so it was almost daylight inside the room without any lights on. Some lights in the room didn’t work. The man working the front desk was very nice but had no power to assist. Not worth the price I paid for the room. Won’t do it here again.
Stayed 1 night in May 2024
Response from Katie C on 13 May 2024
John,Thank you for your review of our hotel.We sincerely apologize if we did not meet your expectations. I understand that you were disappointed with some aspects of your stay and that we fell short of delivering what you’re accustomed from us. I apologize for the inconveniences you experienced and I hope you give us another chance to serve you if your travels bring you back to our area. Please know that we value your business and will work hard to earn your trust once again. Best,

4/10 Poor

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool was freaking cold and horrible, breakfast was gross
Stayed 1 night in Apr 2024
Response from Katie C on 30 Apr 2024
Amber,Let me take this opportunity to apologize for the inconveniences you experienced with breakfast and our pool. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests as these concerns will be looked into immediately. We appreciate your feedback as this is our best resource for improving guest services. We hope that you give us a chance to change your perception of our hotel.

8/10 Good

brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bet nice hotel
Stayed 1 night in Apr 2024
Response from Katie C on 30 Apr 2024
Brian,Thank you very much for your review - we're very pleased you had a clean, comfortable stay and found our staff helpful and friendly! We appreciate your loyalty to Hilton and look forward to seeing you the next time you're in Kansas City. Thanks again for your comments!

10/10 Excellent

Kelly, Austin

Liked: Property conditions & facilities
Nice rooms and staff. Good location. Older rooms but functional and a pleasant stay.
Stayed 2 nights in Apr 2024
Response from Katie C on 23 Apr 2024
Kelly,We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. I will be sure to pass your wonderful comments on to our team. We look forward to welcoming you back and serving you here again.

8/10 Good

Kerri

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Ryan, Griswold

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
check in was fine. the room we got was dirty and didn't have soap, shampoo or towels. the toilet was not working and there were profanities written on the toilet cover. The pool was out of order (which is one of the main reason's we chose that hotel) they never told us before or during check out.
Stayed 1 night in Mar 2024
Response from Katie C on 25 Mar 2024
Ryan,I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of cleanliness in your suite; this is not the Homewood Suites norm as our goal is Satisfaction Guaranteed. I have addressed these issues, as well as the maintenance problems in your room, with our staff. The next time you are in the area we would love to have you come back and experience an improved level of service. Thank you once again for your comments.

8/10 Good

Jordan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge and beautiful, only problem are thin walls ! But i definitely recommend this hotel, truly beautiful and a great area
Stayed 3 nights in Mar 2024
Response from Katie C on 25 Mar 2024
Jordan,Thank you for the great review! My team loves to hear what our guests have to say about us, and I appreciate the time you took to let us know. We work hard to make our guests 100% satisfied with their stay and exceed their expectations with our value. We hope to see you again soon!

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Adam

Stayed 2 nights in Mar 2024

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice area.
Stayed 2 nights in Mar 2024

8/10 Good

Carrie

Stayed 1 night in Mar 2024

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to Legends Outlet mall. Very clean and quiet. Staff is friendly
Stayed 1 night in Feb 2024
Response from Katie C on 20 Feb 2024
Jocelyn,Thank you so much for sharing your experience with other travelers. We have wonderful team who really enjoy their job and all work together to help keep our property clean and well maintained. We are so happy that you had a great time at the Homewood Suites by Hilton Kansas City Speedway and look forward to having you as our guest again soon.

2/10 Terrible

Joy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast area was not clean. There was no hot water for showers. Has been broken for 2 weeks. Pool was cold because of water heaters broken. Property needs updated. Both of our rooms had plugged kitchen sinks. Not satisfied at all. I have stayed in other homewood suites that were exemplary!
Stayed 2 nights in Feb 2024
Response from Katie C on 7 Feb 2024
Joy,Let me take this opportunity to apologize for the inconvenience you experienced with our unexpected hot water outage. We know that this was incredibly inconvenient for our guests, and we truly appreciate your patience as we worked with our plumbers to get that service restored as quickly as possible. Should your travels bring you back through Kansas City, we hope that you give us a chance to change your perception of our hotel.In the meantime, if there is anything I can do for you, please let me know.

4/10 Poor

Katrina, Hays

Travelled with family, Business traveller
Liked: Cleanliness
No hot water on arrival. No notice prior to checking in. Hot water available about 6 pm. Dirty dishes in dishwasher. Manager comped me 2frozen dinners and 2waters.
Stayed 1 night in Feb 2024
Response from Katie C on 7 Feb 2024
Katrina,Let me take this opportunity to apologize for the inconvenience you experienced with our unexpected hot water outage. We know that this was hugely inconvenient for our guests, and we truly appreciate your patience as we worked to get that service restored as quickly as possible. I'm pleased to hear that our team got you compensated for the inconveniences you faced. Should your travels bring you back through Kansas City, we hope that you give us a chance to change your perception of our hotel.In the meantime, if there is anything I can do for you, please let me know.

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families!!
Having two separate rooms was fantastic so we could put kids to bed at different times. It truly was a bedroom separated by a regular door. And the front desk was friendly and helpful when we had a minor question. My only disappointment were the TV options. We booked for a fun family getaway so we planned to explore KC but crash at the hotel for swimming and shows with the kids. The only option was regular programming (no subscription capability), but the TV guide channel listed every channel as "no information available". We were stuck with old-school channel surfing. That's definitely unusual for kids these days. Ha! But it made it hard to find something for us to sit together and watch for our winter family stay. The boys all enjoyed the pool!!
Stayed 1 night in Jan 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Chris

Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family
Do not recommend if you want decent sleep!
You can hear everything in the hotel rooms. Doors closing, people in the hallway talking, toilets flushing, and probably the worst you can hear every step the people above you take. If you want decent sleep, I do not recommend this hotel. When I called the front desk, they were extremely rude as well.
Stayed 2 nights in Jan 2024

2/10 Terrible

Anthony

Stayed 1 night in Jan 2024

8/10 Good

Terry

Stayed 1 night in Jan 2024

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Greisy

Stayed 1 night in Jan 2024

10/10 Excellent

Courtny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in an excellent location. The hotel was clean and quiet. We did not enjoy the beds and the room layout. The room design isn’t the best for a family since the sink and vanity have no door and face the beds. Anytime someone uses the restroom and washes their hands in the middle of the night, it wakes everyone else up.
Stayed 1 night in Dec 2023

10/10 Excellent

Lindsay

Stayed 1 night in Dec 2023

4/10 Poor

Donna

Travelled with group
Disliked: Staff & service, property conditions & facilities
Never again.
The room was oddly laid out. The TV was hard to see from either the couch or the bed and there was not much variety of programs to watch. The desk was broken. Not to mention, but we were woken up at 2:00 a.m. by the fire alarm. Of course, it was a false alarm, thank goodness. Although the breakfast looked like it might have been pretty good, it was closed when we got there. The room was too pricey for what they offered. The idea of having the bathroom wide open to the room was inconvenient.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Dog gone gross
Dogs were all over the hotel. All of the rooms are open to dogs. There were dogs in the lobby. We should have checked that before we booked the hotel. If they would have had a floor for dogs or something but the whole hotel, every room? This is just gross and dangerous to people with allergies
Stayed 1 night in Dec 2023
Response from Katie C on 30 Dec 2023
Thank you for your review of our hotel. I sincerely apologize if we did not meet your expectations. I understand that you were disappointed with the pet-friendly nature of our hotel. Please know that we value your business and will work hard to earn your trust once again.

10/10 Excellent

Cassandra

Stayed 1 night in Dec 2023

6/10 Okay

Jonatan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Moriah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Michael

Travelled with family
Liked: Amenities, property conditions & facilities
Was an average experience all the way around. Some attention to detail is needed. No one at the desk for 10 mins when trying to check in. Full trash from previous guest was left in room, took over 20 hrs to empty while leaving it in the hallway and two calls to the front desk. Asked for an emailed receipt and never received one. Sadly what has become expected to be average. Weight room was nice and kept clean. Liked that they had fruit on breakfast bar.
Stayed 2 nights in Dec 2023
Response from Katie C on 27 Dec 2023
Michael, Thank you for your review of our hotel. We sincerely apologize if we did not meet your expectations. I understand that you were disappointed with some aspects of your stay and that we fell short of delivering what you’re accustomed from us. I apologize for the inconveniences you experienced and I hope you give us another chance to serve you if your travels bring you back to our area. Please know that we value your business and will work hard to earn your trust once again.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our stay here thank you
Stayed 1 night in Dec 2023
Response from Katie C on 19 Dec 2023
Kelly, Thank you for the great review! My team loves to hear what our guests have to say about us, and I appreciate the time you took to let us know. We work hard to make our guests 100% satisfied with their stay and exceed their expectations with our value. We hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Very spacious rooms! But walls in room were dirty and it was almost $300 with a small dog for a Saturday night and breakfast was mediocre.
Stayed 1 night in Dec 2023
Response from Katie C on 27 Dec 2023
I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Homewood Suites norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

10/10 Excellent

Katie

Stayed 1 night in Dec 2023

6/10 Okay

Lauri

Travelled with family, Travelled with family and small children
Room was clean, however there was a loud, very loud noise that went on and off for hours. Went down for breakfast just after 8am and there was zero food, trash over flowing the trash cans and piled on counters and tables. Wet towels left by someone in the elevator the entire weekend. Home wood Suites is definitely not like it used to be. Shampoo and body wash in the shower, no conditioner, pillows flatter than a pancake and comforter was weird material.
Stayed 1 night in Dec 2023
Response from Katie C on 19 Dec 2023
Lauri,I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Homewood Suites norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

10/10 Excellent

Kenneth

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super pet friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Lesli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

JoAne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Shopping centers all around as well as many dining options. The room was very nice and clean. Good options for breakfast. We enjoyed our stay here!
Stayed 1 night in Nov 2023
Response from Katie C on 28 Nov 2023
JoAne,Thank you very much for your review - we're very pleased you had a clean, comfortable stay and found our staff helpful and friendly! We appreciate your loyalty to Hilton and look forward to seeing you the next time you're in Kansas City. Thanks again for your comments!

10/10 Excellent

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Our rooms were ready to go when we got there. We called ahead since we arrived very late and the staff checked us in ahead of time.
Stayed 1 night in Nov 2023
Response from Katie C on 28 Nov 2023
Charles,I am so glad you enjoyed your stay with us, but I am especially pleased - and proud - that it was my team that made your stay a memorable one. We all work hard to ensure our guests feel right at home, and it's always nice to know when we've hit the mark. I've forwarded your review to my team, as they'll all appreciate it. Thanks again, and we look forward to welcoming you back.

10/10 Excellent

Brian

Stayed 1 night in Nov 2023

10/10 Excellent

Craig

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms ar spacious and clean. This is a dog friendly hotel and we heard a dog barking early morning but other than that, we enjoyed our stay
Stayed 2 nights in Nov 2023
Response from Katie C on 28 Nov 2023
Craig,Thank you so much for sharing your experience with other travelers. We have wonderful team who really enjoy their job and all work together to help keep our property clean and well maintained. We are so happy that you had a great time at the Homewood Suites by Hilton Kansas City Speedway and look forward to having you as our guest again soon.

8/10 Good

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Long walk to room and elevator.
Stayed 1 night in Nov 2023
Response from Katie C on 28 Nov 2023
Matt,Thank you for the great review! My team loves to hear what our guests have to say about us, and I appreciate the time you took to let us know. We work hard to make our guests 100% satisfied with their stay and exceed their expectations with our value. We hope to see you again soon!

10/10 Excellent

RONALD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Employees polite.
Stayed 2 nights in Nov 2023
Response from Katie C on 1 Dec 2023
Ronald,Thank you very much for your review - we're very pleased you had a clean, comfortable stay and found our staff helpful and friendly! We appreciate your loyalty to Hilton and look forward to seeing you the next time you're in Kansas City. Thanks again for your comments!

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and breakfast!
Stayed 1 night in Nov 2023
Response from Katie C on 24 Nov 2023
Thank you so much for sharing your experience with other travelers. We have wonderful team who really enjoy their job and all work together to help keep our property clean and well maintained. We are so happy that you had a great time at the Homewood Suites by Hilton Kansas City Speedway and look forward to having you as our guest again soon.

2/10 Terrible

Nyisha

Stayed 1 night in Nov 2023
Response from Katie C on 24 Nov 2023
I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Homewood Suites norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

4/10 Poor

Leo

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Housekeeping took my stuff!
Room and location were excellent, check in and housekeeping were horrible.
Stayed 2 nights in Nov 2023
Response from Katie C on 20 Nov 2023
Let me take this opportunity to apologize for the inconvenience you experienced with breakfast. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests and we have addressed the matter with our team. We appreciate your feedback as this is our best resource for improving guest services. We hope that you give us a chance to change your perception of our hotel.

6/10 Okay

Matt

Travelled with family
Liked: Cleanliness
We never received a bill through email or under the door or at checkout. I had to call my credit card company to see how much I was charged. The breakfast was not good. It was powdered eggs mixed with cold sausage. I also made some hot chocolate with the water marked hot but it was ice cold. Room was clean though.
Stayed 1 night in Nov 2023
Response from Katie C on 15 Nov 2023
Matt, I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Homewood Suites norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Rhonda

Travelled with family
Liked: Cleanliness, property conditions & facilities
The walls are paper thin. You will hear everything, from young children to alarm clocks. The staff seamed bothered when we arrived. But the property was very clean.
Stayed 1 night in Oct 2023
Response from Katie C on 25 Oct 2023
Rhonda, Thank you for your review of our hotel. We sincerely apologize if we did not meet your expectations. I understand that you were disappointed with some aspects of your stay and that we fell short of delivering what you’re accustomed from us. I apologize for the inconveniences you experienced and I hope you give us another chance to serve you if you travels bring you back to our area. Please know that we value your business and will work hard to earn your trust once again. If you should have any further questions, please feel free to contact me directly.