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Reviews of Courtyard by Marriott Kansas City Downtown/Convention Center

3 out of 5
Courtyard by Marriott Kansas City Downtown/Convention Center
1535 Baltimore, Kansas City, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 394 out of 663 reviews" "
Rating 8 - Good. 163 out of 663 reviews" "
Rating 6 - Okay. 52 out of 663 reviews" "
Rating 4 - Poor. 25 out of 663 reviews" "
Rating 2 - Terrible. 29 out of 663 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Jonathan D.

Stayed 1 night in Mar 2024

10/10 Excellent

Johnna

Liked: Cleanliness, staff & service, property conditions & facilities
Located in the heart of KC, it was a very nice hotel. The staff was amazing!
Stayed 1 night in Feb 2024

6/10 Okay

monty, Indianola

Travelled with partner
Nice location
Stayed 1 night in Feb 2024

10/10 Excellent

Kari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the hotel, cleanliness and staff. Getting around was easy and the rooms were totally worth the price.
Stayed 1 night in Feb 2024
Response from Marriott on 12 Feb 2024
Dear Kari,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed how close it was to the Power and Light District. Only down fall was parking even though it was nice having our car delivered to us.
Stayed 1 night in Jan 2024
Response from Marriott on 12 Feb 2024
Dear Nicole,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Valet charged us for 2 days though we were there less than 24 hours, $70 total was too steep. Bathroom could have been cleaner—there were hairs in the tub.
Stayed 1 night in Jan 2024
Response from Marriott on 12 Feb 2024
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Christina, Stillwater

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and the overall facility was clean. Worth the money.
Stayed 1 night in Jan 2024
Response from Marriott on 12 Feb 2024
Dear Christina,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Marriott on 12 Feb 2024
Dear Amanda,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Tara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Valet couldn’t find my keys when I was trying to check out… very stressful!
Stayed 1 night in Jan 2024

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Marriott on 12 Feb 2024
Dear Lisa,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Jiaming

Disliked: Cleanliness, staff & service
My recent stay at Courtyard by Marriott Kansas City left me thoroughly dissatisfied. Despite the front desk has strongly recommended the valet parking service for safety, our vehicles were stolen, revealing a significant security breach. The valet parking area lacked essential monitoring and security personnel, proving to be as unsafe as the public option. What added to the disappointment was the hotel's response post-incident. Instead of providing support, they handed us over to a third-party company, creating a communication void as if the incident hadn't occurred on their premises. To compound matters, neither the hotel nor the third-party company offered any compensation for our losses. The lack of transparency further fueled our frustration. The hotel failed to provide any recording of the valet parking area, hindering a thorough investigation into the theft. This experience falls short of the commitment to guest safety and satisfaction. I hope the hotel takes urgent steps to address these security concerns and provides a more supportive environment for its guests in the future.

10/10 Excellent

CARLINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Marriott on 12 Feb 2024
Dear Carlina,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Devin

Stayed 2 nights in Jan 2024
Response from Marriott on 12 Feb 2024
Dear Devin,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jeffrey

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Marriott on 12 Feb 2024
Dear Jeffrey,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jo Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Marriott on 12 Feb 2024
Dear Jo Anne,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Marriott on 12 Feb 2024
Dear Ricardo,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jori

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Marriott on 12 Feb 2024
Dear Jori,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Piper

Liked: Cleanliness, staff & service, property conditions & facilities
elverto and Kesha and Donavan and em Made my night. They all were so Amazing they NEED a raise. They were so nice and helpful.
Stayed 1 night in Dec 2023
Response from Marriott on 12 Feb 2024
Dear Piper,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jamie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room nice Staff not so nice
The room was nice. The staff during check in were rude and not helpful at all.
Stayed 1 night in Dec 2023

6/10 Okay

Allison

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Nov 2023

8/10 Good

Sean

Stayed 1 night in Nov 2023

6/10 Okay

Jeff

A/C didn’t work in our room.
Stayed 1 night in Nov 2023

10/10 Excellent

Brad

Travelled with family, Travelled with group
Great place. Nice location to Sprint Center and decent parking. Gal behind the counter was awesome
Stayed 1 night in Nov 2023

10/10 Excellent

Margaret Lenore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to Main Street and the free Kansas City Streetcar which services many of the very good tourist spots.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Chad, Tampa

Stayed 3 nights in Oct 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Nov 2023

8/10 Good

Robin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Briana, Savage

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was very convenient for seeing a show at T Mobile Center. Very nice city to visit
Stayed 1 night in Oct 2023

6/10 Okay

Ronald

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
We stayed here for 4 days. The first day we slept in but the rest we were out in the morning for the day and our room wasn’t cleaned once. There was hair elastics and other debris from previous guests. It was definitely not up to the normal Marriott standards. The 3rd day we asked if we could have our room cleaned or at least the small garbages dumped and towels replaced but came back at night and nothing had been cleaned. The employees could care less even when we told the front desk. I’m pretty easy going but the two of us staying here weren’t impressed
Stayed 4 nights in Oct 2023

4/10 Poor

Todd, sapulpa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Marriott as a brand is just not what it used to be! Not one single thing in our last 3 Marriott stays, and all in the last 90 days, has been luxurious, or made us feel pampered. Elevators not working, front desk dont seem to know their job, beds and linens so far beliw luxury standards! Truly looking for a replacement for Marriott and all their stepchildren they're yrying to bring under their brand.
Stayed 2 nights in Oct 2023

8/10 Good

Aminata

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Joel

Location
Stayed 1 night in Oct 2023

10/10 Excellent

Cicily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Brandon Cassidy - Dual Assistant GM on 16 Oct 2023
Hello! Thank you for your review! We are so glad you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

Jeffrey

Travelled with family, Travelled with group
Liked: Staff & service
Needs a better cleaning. Elevator floors are dirty, restaurants appearances and lobby need attention.
Stayed 6 nights in Oct 2023
Response from Brandon Cassidy - Dual Assistant GM on 10 Oct 2023
Thank you for your review! We truly appreciate the feedback! I will be sharing your comments with our housekeeping team to ensure everything is taken care of. Have a great day!

8/10 Good

Jacquline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Sep 2023
Response from Brandon Cassidy - Dual Assistant GM on 10 Oct 2023
Hello! Thank you for your review! We are so glad you enjoyed your stay and we hope to welcome you back very soon!

10/10 Excellent

Carol

Stayed 2 nights in Sep 2023

8/10 Good

Donald C.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in KC
Lamp on the desk table need light bulb replaced.
Stayed 2 nights in Sep 2023
Response from Brandon Cassidy - Dual Assistant GM on 3 Oct 2023
Thank you so much for the review and about the desk lamp! We will have maintenance replace that bulb ASAP. We hope to welcome you back in the near future!

10/10 Excellent

Amber

Stayed 1 night in Sep 2023
Response from Brandon Cassidy - Dual Assistant GM on 28 Sept 2023
We are so glad you enjoyed your stay! We strive to make every guest's stay great and we are so glad we were able to show you that!

10/10 Excellent

Anna

Stayed 1 night in Sep 2023
Response from Brandon Cassidy - Dual Assistant GM on 28 Sept 2023
Hello! Thank you for the great review! We truly appreciate it and are so glad you enjoyed your stay! We hope to welcome you back soon!

8/10 Good

Sandra

Travelled with family
Liked: Amenities
Good service!!
Stayed 1 night in Sep 2023
Response from Brandon Cassidy - Dual Assistant GM on 23 Sept 2023
Thank you so much for your kind words! We truly appreciate it and I will share this with our team! We strive to provide good service and I am so glad we were able to show you that! We hope we can welcome you back soon!

8/10 Good

Jimmie

Liked: Cleanliness, staff & service
It was very close to our meeting sites.
Stayed 5 nights in Sep 2023
Response from Brandon Cassidy - Dual Assistant GM on 17 Sept 2023
Thank you for taking the time to let us know how your stay was! We are so glad you enjoyed your stay and the location was convenient. If there was anything we could have done better, we would love to hear that too! Have a great day!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Brandon Cassidy - Dual Assistant GM on 17 Sept 2023
We truly appreciate the review! We strive to have all of our guests enjoy their stay and we are so glad you were able to! Thank you and we hope to welcome you back soon!

10/10 Excellent

Colton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and knowledgeable about the area! We had no idea about the transit system or transportation. They gave us information and gave directions to the stop. We thoroughly enjoyed the stay and accommodations of the hotel!
Stayed 1 night in Aug 2023
Response from Brandon Cassidy - Dual Assistant GM on 3 Sept 2023
Thank you for your review! We are so glad you had a great time with us! I will share your review with our team as well! Have a great day!

8/10 Good

Melanie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brandon Cassidy - Dual Assistant GM on 3 Sept 2023
Thank you for letting us know how your stay was! If there was anything we could have done better, please let us know. We hope to welcome you back soon!

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was top notch. Definitely a return visit is in the foreseeable future. My girlfriend and I stayed over night for a concert and it was fantastic. Beds were comfy, room was amazing inside, the entire place was a great experience. Definitely 5 stars.
Stayed 1 night in Aug 2023
Response from Brandon Cassidy - Dual Assistant GM on 3 Sept 2023
Thank you so much for your kind review! We are so happy you and your girlfriend had a great time! We hope you welcome you back in the near future! Have a great day!

8/10 Good

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located in the Downtown area. It was 2 blocks walk from the free cable car. The staff was escellent and helpful. The only issues we had was that the shower current had a moldly smell. We asked for it to be changed. We were promised that it would but we were there for 6 days and it was never changed. The other issue is that there is not a safe deposit box in the room. It's at reception and no one seemed to know how that workded. Otherwise, we thought the hotel was great.
Response from Marriott on 25 Aug 2023
Dear Samuel,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.