Reception

Reviews of Comfort Suites Kansas City - Liberty

2.5 out of 5
Comfort Suites Kansas City - Liberty
8200 N Church Road, Kansas City, MO

Reviews

7.8

Good

Rating 10 - Excellent. 376 out of 1002 reviews" "
Rating 8 - Good. 346 out of 1002 reviews" "
Rating 6 - Okay. 135 out of 1002 reviews" "
Rating 4 - Poor. 88 out of 1002 reviews" "
Rating 2 - Terrible. 57 out of 1002 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Silvia Leticia

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I am not the type of person who usually complains about hotels but in this case the hotel in Luberty Kansas was too dirty and had a bad smell when I arrived the smell was unbearable I went down to ask the person in charge of the counter if they could please give me a A little bit of deodorant because the bad smell in the room was very strong. They gave me a bottle with a pleasant-smelling one. I thanked him and said that I would do it, that's fine. When I returned to the room and when I started to apply it in the corner of the room there was a used condom, some socks and the wrapper, of course it was clear that the room was not cleaned and I told the manager and he just changed the room. I am very upset just because he didn't I already had another option but I demand an apology and compensation. The place is completely dirty and smells of dirt and everything you can imagine.
Stayed 1 night in May 2024

8/10 Good

Vanessa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lamar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check I. Easy and the employee was very kind.
Stayed 1 night in May 2024
Response from GM on 25 May 2024
Dear Lamar,Thank you for your kind words regarding our staff, and Check in. We appreciate your feedback and hope to welcome you back soon.Best regards,Monika Patel

10/10 Excellent

Angel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and they were quick to check us in
Stayed 1 night in May 2024
Response from gm on 24 May 2024
Dear Angel,Thank you for your feedback! We're delighted you enjoyed your stay and are considering staying with us again. We can't wait to welcome you back!Best regards,General Manager

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GM on 22 May 2024
Shirley,Thank you for taking the time to rate your recent experience with us. We're thrilled to hear that you had a positive stay overall rating! If there's anything specific you enjoyed or any areas where you feel we could improve to earn that perfect score next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for an even better experience in the future.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, will stay again.
Stayed 3 nights in May 2024
Response from GM on 21 May 2024
Dear Donna,Thank you for your feedback! We're delighted you enjoyed your stay and are considering staying with us again. We can't wait to welcome you back!Best regards,General Manager

6/10 Okay

Michael

Travelled with partner
Just an average hotel. Nothing fancy. The reason it didn’t get a better review is that we stayed there a week ago and the hotel still has a $100 incidentals hold on my card. I think 7 days is plenty of time to see we didn’t trash the room and return the money.
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Michael,Thank you for reaching out. We appreciate your feedback regarding the incidentals hold on your card. Our records indicate that we haven't placed any holds on your account beyond our standard procedure of 2-4 business days. We understand your concern and apologize for any inconvenience. Please feel free to reach out to us directly if you require further assistance or clarification.

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Great
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Rebecca,I'm thrilled to hear that you loved it! If you ever have any questions or need assistance in the future, feel free to reach out. We're here to help make your experience great every time. Hope we see you again very soon.

10/10 Excellent

Leah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The building interior could use some updating, but really nothing else to complain about here. Great location. Breakfast was hot and fresh. Staff was helpful and friendly. Everything was clean.
Stayed 1 night in May 2024
Response from GM on 15 May 2024
Dear Leah,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay and found our location convenient. Your kind words about our breakfast, staff, and cleanliness mean a lot to us.We appreciate your suggestion regarding updating the building interior, and we'll certainly take it into consideration as we strive to continuously improve our facilities for the comfort and satisfaction of our guests.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Monika PatelGeneral Manager

8/10 Good

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Monika on 7 May 2024
Thankyou for your valuable review. We are happy to know you had a wonderful stay with us. Hope we see you again very soon!

2/10 Terrible

Camille

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel had quite a bit of mold. Once we got to our room we noticed mold on the lamp shapes, some on one of the bed spreads, the bathroom had white a bit, along with the fridge. There was A LOT of mold on the AC unit and surrounding window. When addressed we were treated poorly and they tried refusing a refund. We did not stay as the hotel was not safe for us along with anyone else due to the mold and moisture conditions. The staff were very rude and seemed to not know how to professionally handle the situation. I do not recommend this facility to anyone.
Stayed 1 night in May 2024
Response from gm on 7 May 2024
Thank you for bringing your recent experience to my attention. I'm deeply sorry for the inconvenience and discomfort you encountered during your stay. Rest assured, your feedback is being addressed personally.Your comfort and safety are our top priorities, and we are taking steps to prevent similar incidents in the future. I appreciate your understanding and patience in this matter.

8/10 Good

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem we had is that the floor smelled like Marijuana. If i can't smoke a cigarette in the room, people shouldn't be able to smoke pot in them.
Stayed 1 night in May 2024
Response from FD on 7 May 2024
Dear Marlene,Thankyou for taking your valuable time in writing your experience at Comfort Suites Kansas City- Liberty. Our property have strict polices on non-smoking in guest rooms. If someone violates the policy they will be charged for incidentals accordingly. I Will take your feedback to my management and investigate on the issues you mentioned.Hope we get an another chance to serve you very soon!

2/10 Terrible

Sherilyn

Liked: Cleanliness
I felt unsafe when one girl staying there telling me about human trafficking. While I was in my room, Man unlocked my door with a room key. The front staff stated they gave the man the wrong key by accident. I did not get sleep due to the stress. The manager stated he was going to credit me $50.00 due to the situation. I still have not seen a credit.
Stayed 1 night in Apr 2024
Response from gm on 7 May 2024
Thank you for bringing your recent experience to my attention. I'm deeply sorry for the inconvenience and discomfort you encountered during your stay. Rest assured, your feedback is being addressed personally.Your comfort and safety are our top priorities, and we are taking steps to prevent similar incidents in the future. I appreciate your understanding and patience in this matter.

8/10 Good

Craig

Stayed 1 night in Apr 2024
Response from GM on 20 May 2024
Dear Craig,Thank you for taking the time to rate your recent experience with us. We're thrilled to hear that you had a positive stay overall, earning us a solid 4 out of 5 rating! If there's anything specific you enjoyed or any areas where you feel we could improve to earn that perfect score next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for an even better experience in the future.

10/10 Excellent

Kathryn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Kathryn,Thankyou for your valuable feedback. We are happy to know that you had great stay at Comfort Suites Kansas City Liberty. Hope we see you again very soon.

10/10 Excellent

Conicka

Business traveller
Liked: Amenities
My overall stay was amazing!. Thank you
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Conicka,Thankyou for your valuable feedback. We are happy to know that you had an amazing stay at Comfort Suites Kansas City - Liberty . Hope we see you again very soon.

8/10 Good

Kailey

Stayed 2 nights in Apr 2024
Response from GM on 14 May 2024
Thankyou for your valuable feedback. Hope you enjoyed your stay at comfort suites Kansas City - Liberty. See you again very soon.

8/10 Good

Kailey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Have nothing to complain about!
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Thankyou for your valuable feedback. Hope we see you again at Comfort Suites Liberty

2/10 Terrible

Curron

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
I'm truly sorry to hear about your negative experience. We take your feedback seriously and work hard to address any the issues that come up to ensure that future guests have a more positive experience.

2/10 Terrible

Andrea

Disliked: Cleanliness, property conditions & facilities
Gross. At first glance the room seemed okay. After running air conditioner for an hour our linens were covered in black debris. We told the front desk and they gave us a new cover. By morning it was covered again. Not to mention the hair in the sheets. Gross.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Andrea,I'm truly sorry to hear about your negative experience. Your comfort and satisfaction are paramount, and we apologize for falling short. Please accept my sincerest apologies for the inconvenience and discomfort you encountered during your stay. We take your feedback seriously and work hard to address any the issues that come up to ensure that future guests have a more positive experience.

10/10 Excellent

Keith, Savage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property.
Stayed 1 night in Apr 2024
Response from GM on 20 Apr 2024
Keith,Thank you for staying at the Comfort Suites Liberty and for the excellent rating! We appreciate your comments about our hotel. It was a pleasure to have you as our guest and we can't wait to see you again soon!

10/10 Excellent

Micah

Liked: Property conditions & facilities
Enjoyed the stay
Stayed 3 nights in Apr 2024
Response from GM on 20 Apr 2024
Micah,Thank you for staying at the Comfort Suites Liberty and for the excellent rating! We appreciate your comments about our hotel. It was a pleasure to have you as our guest and we can't wait to see you again soon!

8/10 Good

R. Warren

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 3 nights in Apr 2024
Response from GM on 20 Apr 2024
Warren,Thank you for staying at the Comfort Suites Liberty and for the excellent rating! We appreciate your comments about our hotel. It was a pleasure to have you as our guest and we can't wait to see you again soon!

8/10 Good

Cointa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was decent. But I did ask for one extra pillow and they couldn't do that.
Stayed 1 night in Apr 2024
Response from GM on 20 Apr 2024
Thank you for staying at the Comfort Suites Liberty and for the rating! We appreciate your comments about our hotel. We are sorry for experience. I will definitely talk to the front desk clerk about this. Hope we get another chance to serve you again.Thanks Monika Patel

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Robert,Thankyou for sharing your score. We look into your feedback in personal.

4/10 Poor

Teresa

Disliked: Cleanliness, property conditions & facilities
The room had mold around the tub & the toilet felt like it was going to fall through the floor when you sat on it. The entire hotel had a moldy smell to it, like it needed to be shut down and have mold remediation done. We travel a lot & I was quite surprised of the quality and not in a good way. The room needed a paint job and so did the hall way. The elevator sounded scary but it was inspected.
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Teresa,Thank you for sharing your experience!.We are extremely sorry. We have recently renovated our property and inspected thoroughly with all safety guidelines for the elevator. I will ask ask my maintenance to check in particularly the room you stayed and all other concerns mentioned about our property. I hope we get an another chance to serve you again.

8/10 Good

Deb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lean
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Deb,Thankyou for sharing your feedback. See you next time

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. Check in took awhile waiting. But that was only because another guest trying to check in in front of us didn’t have a physical card. And was giving the staff a very hard time. So the guest was holding up everyone else waiting to get checked in
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Paula,Thankyou for sharing your experience while check-in. We are sorry for the inconvenience caused. I appreciate for clearly explaining what happened. We will definitely take into notice for future. Hope we get an another chance to serve you again.

6/10 Okay

Thuch

Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Thanks for your review score. Hope we get an another chance to serve you again.

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service
The door to the bathroom kept getting stuck on the floor amd wouldnt close unless you lifted it up. Bunch of rowdy kids running up and down the stairs and hallway at 1115 pm last night
Stayed 2 nights in Mar 2024
Response from GM on 28 Mar 2024
We appreciate your taking the time to post your comments and rating regarding your stay with us. I will be sure to share them with both our front desk and maintenance staff so that they may take corrective action. We hope you had an otherwise enjoyable stay and look forward to having you give us another opportunity to serve you.

6/10 Okay

Carly

Clean but old and outdated.
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Carly, Thank you for letting us know about your stay with us. We have recently renovated our property with brand new carpets and guest amenities in every single guest room. We are sorry if we didn't meet your expectations. Hope we get another chance to give our best service.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the bed was very comfortable.
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Thank you for letting us know about your stay with us and very excited to hear you had a great stay. We do hope to see you again

6/10 Okay

Glenn

Stayed 1 night in Mar 2024
Response from GM on 12 Apr 2024
Thank you for your review score. Hope we see you again.

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Breakfast I've had at a Motel.
Stayed 1 night in Mar 2024
Response from GM on 16 Mar 2024
Dear Rick,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites -Kansas city-Liberty. As a guest, you are truly valued.Your feedback about your stay is important to us. We are thrilled to know that our staff was able to provide you great experience and service in providing best breakfast. Thank you for choosing to stay with us. We hope to see you again soon.

4/10 Poor

Dorjbal

Disliked: Cleanliness, property conditions & facilities
Response from GM on 18 Mar 2024
Dear Dorjbal,We are very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We take our guest comments very seriously. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention.

6/10 Okay

Lacy

Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Lacy,We are very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We take our guest comments very seriously. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention.

10/10 Excellent

Melinda

Stayed 1 night in Mar 2024
Response from Monika Patel on 7 Apr 2024
Melinda,Thanks you for review score. Hope you had a wonderful stay. See you again very soon.

8/10 Good

Dennis

Liked: Amenities
Bed was very comfortable, breakfast food selection was very good
Stayed 2 nights in Mar 2024
Response from Gm on 16 Mar 2024
Dear Dennis, Very pleased! Thank you for your review and complimenting our comfortable beds and breakfast selection. It is our goal to provide a comfortable night's rest. Thank you for letting us know that our team and facilities met your needs.

8/10 Good

Jan

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Monika on 13 Mar 2024
We appreciate your feedback and look forward to welcoming you back for another pleasant stay in the future!

8/10 Good

Nicole, Pattonsburg

Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Thank you for review score. Hope you enjoyed your stay. See you again.

10/10 Excellent

Tensita, Brighton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean the room.
Stayed 1 night in Mar 2024
Response from GM on 16 Mar 2024
Dear Tensita,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Kansas city- Liberty. As a guest, you are truly valued.Your feedback about your stay is important to us. We are thrilled to know that we was able to provide you great experience and service. Thank you for choosing to stay with us. We hope to see you again soon.

2/10 Terrible

Laura

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are dirty and even after you pay they charge an additional $100 to yoir card as a hold.
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
I am sorry to hear of the dissatisfaction of your stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Dennis

Good area, shopping and places to eat
Stayed 2 nights in Mar 2024
Response from GM on 11 Mar 2024
Thank you for your kind words and rating! We're happy to hear that you enjoyed your stay with us and look forward to seeing you again!

4/10 Poor

Michael

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Others had a bad check in experience as we waited.
Stayed 1 night in Mar 2024
Response from GM on 11 Apr 2024
Michael,Thanks for sharing your experience. We are extremely sorry for what happened. I will personally talk with the front desk clerk who checked in you on that day. Hope we get another chance to serve you again.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The hotel was very clean. The pool area looked very nice, although we did not use it this trip. There is no hot tub. The parking lot is a bit tight for larger vehicles and was a little dark. The area is very close to shopping, dining, the interstate, a Walmart and grocery stores. The room was clean and spacious. The fire alarm went off around 10 pm for a few minutes, but appeared to be a false alarm. We were not able to stay for breakfast before we needed to leave.
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Thank you, Amy, for your comments and rating. We appreciate your observations and will be sure to share them with our entire staff. We hope you had safe travels to your next destination and hope to have the opportunity of welcoming you back in the future.

8/10 Good

Laurel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room with comfortable beds. Just what we needed.
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Thank you, Laurel, for your rating and review! We appreciate the feedback and look forward to seeing you again!

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very friendly and clean. Enjoyed the stay
Stayed 2 nights in Mar 2024
Response from Monika on 6 Mar 2024
Thank you so much for your review and we can’t wait to serve you again in the future.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jay on 6 Mar 2024
Thanks for your review!

10/10 Excellent

Meri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jay on 6 Mar 2024
Thanks for giving 5 stars.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
Decent stay overall good besides disorderly guest one night & rough sleep one night
Stayed 3 nights in Feb 2024
Response from Monika on 6 Mar 2024
Thank you for all your review and we would like to serve you again in the future!