Property amenity

Reviews of Four Points by Sheraton Kansas City Airport

3 out of 5
Four Points by Sheraton Kansas City Airport
11832 Nw Plaza Cir, Kansas City, MO

Reviews

8.4

Very good

Rating 10 - Excellent. 725 out of 1322 reviews" "
Rating 8 - Good. 319 out of 1322 reviews" "
Rating 6 - Okay. 146 out of 1322 reviews" "
Rating 4 - Poor. 65 out of 1322 reviews" "
Rating 2 - Terrible. 67 out of 1322 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

DOLORES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service, the shuttle, and convenience
Stayed 1 night in May 2024
Response from Carla on 16 May 2024
Thank you for your recent stay and your great review. We hope to see you again in the future.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
The other guests were quite noisy on my floor, but the room was nice
Stayed 1 night in May 2024
Response from Carla on 16 May 2024
Thank you for your recent stay. I apologize about the noise, and wish you would have contacted the front desk to see if they could at least move you to a quieter area. We do hope to see you in the future.

8/10 Good

Dawn, Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it was close to airport and they provide a shuttle.
Stayed 1 night in May 2024
Response from Carla on 15 May 2024
Thank you for your recent stay, and we appreciate the review. We hope to see you again in the future.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful. We ended up needing to leave our truck there on our trip because parking was full and their pricing is so reasonable! And the shuttle was convenient and on time. So thankful for this option!
Stayed 1 night in May 2024
Response from Carla on 15 May 2024
Thank you for your recent stay and great review. We are glad you were able to use our park and fly option, and was happy with the service. We hope to see you again soon.

10/10 Excellent

Todd

Clean and close to airport. Nice welcoming staff
Stayed 1 night in May 2024
Response from Carla on 13 May 2024
Thank you for your recent stay. We always appreciate a great review, and it appears you had a good stay with us.

10/10 Excellent

xavier

Liked: Cleanliness, staff & service, property conditions & facilities
confort
Stayed 1 night in Apr 2024
Response from Carla on 13 May 2024
Thank you for your recent stay, and the great review. We look forward to seeing you in the future.

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved we could leave our car at the hotel whike we went on vacation. Staff was super friendly and rooms were very clean.
Stayed 1 night in May 2024
Response from Carla on 10 May 2024
Thank you for your great review. We love seeing that people are happy with the services we provide. We hope to see you again in the future.

8/10 Good

Cheryel

Liked: Cleanliness, staff & service, property conditions & facilities
The water pressure in shower was poor. Common complaint I’m sure.
Stayed 1 night in May 2024
Response from Carla on 8 May 2024
Thank you for your recent stay. I'm not sure about the water pressure, and will have maintenance check into that. Again thank you for staying with us, and I hope to see you again in the future.

2/10 Terrible

Myron

Travelled with family
Disliked: Property conditions & facilities
The room we stayed in was right next to the laundry service area and noisy carts rolled on the ceramic tile floors outside our room all night! Did not sleep at all! When we complained to the staff we were only offered free breakfast. We wanted sleep not food! The rooms my this laundry facility should not be rented out!
Stayed 1 night in May 2024
Response from Carla on 7 May 2024
First let me say thank you for your recent stay. I wish we would have known sooner, and we could have moved you to another room. Sometimes it does get a little noisy in that area of the hotel, and I apologize for the noise and inconvenience this caused.

6/10 Okay

David, Henderson

Stayed 1 night in Mar 2024
Response from Carla on 8 May 2024
Thank you for your recent stay. We appreciate the review and hope to see you in the future.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic!
Stayed 1 night in May 2024
Response from Carla on 7 May 2024
Thank you for your recent stay. We agree with you. Our staff is fantastic. Thank you for recognizing that for us. I will make sure our team members see your review. We hope to welcome you back when your travels bring you this way again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I like the long-term parking option, and I have used it on several trips now when flying for KC. I don't like the confusion caused by there being more than one airport Sheraton. There also needs to be a poster or something at the airport with the number for the shuttle service.
Stayed 1 night in Mar 2024
Response from Natasha on 5 May 2024
Richard thank you for taking the time to leave us this review. We do apologize that there was no number posted in the airport. We hope you had a pleasant stay, and hope to see you again in the future.

10/10 Excellent

sunny2016

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, shuttle is excellent. Nice to have dining and bar option.
Stayed 1 night in Apr 2024
Response from Natasha on 5 May 2024
Sunny2016 thank you for taking the time to leave us a review. We are glad that the shuttle met your expectations and that our restaurant was convenient for you. We hope to see you again in the future!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in May 2024
Response from Natasha on 5 May 2024
James thank you for your recent stay and for leaving us a review. We are glad your stay went great, and wish you safe travels!

6/10 Okay

Randy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is nice in places but the exterior of the building is crumbling and the windows are all fogged over and they charge $15 for a breakfast buffet. However they charge the same rate as the other hotel, so stay someplace nicer and that will give you breakfast. This hotel is as expensive as one with all of those amenities so you may as well get them.
Stayed 1 night in Apr 2024
Response from Carla on 1 May 2024
Thank you for your recent stay. We are an older hotel, and will be starting with renovations in the near future, so that should help with the appearance of the outside. As far as Breakfast, all Four Points by Sheraton charge for breakfast. We serve a full hot buffet each morning, including eggs cooked to order, omelets, and breakfast sandwiches made to order. I do apologize that we apparently fell short of your expectations. We do hope to see you in the future

10/10 Excellent

JEFFREY

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great price, rooms reasonably clean. Great location for business to fly in and out! I usually stay downtown but this worked well!
Stayed 1 night in Apr 2024
Response from Carla on 1 May 2024
Thank you for your recent stay. We hope to see you in your future business travels.

6/10 Okay

Kristin

Liked: Cleanliness, staff & service, amenities
The elevators need repair. Very slow and/or not working
Stayed 2 nights in Apr 2024
Response from Carla on 30 Apr 2024
Thank you for your recent stay. We were aware of the elevator, and it has been repaired. We hope to see you again when you travel this way.

10/10 Excellent

jane

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very quick check in nice restaurant area
Stayed 1 night in Apr 2024
Response from Carla on 29 Apr 2024
Thank you for your recent stay. We appreciate the great review and comments you left. Hope to see you in your future travels.

6/10 Okay

Ashley

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were very friendly and the location was convenient! However, there were few amenities and the building conditions were less than average.
Stayed 1 night in Apr 2024
Response from Carla on 29 Apr 2024
Thank you for your recent stay. Our staff is exceptional, and we are glad to have them as a part of our team. We do also appreciate your candid review. We hope to see you again in your future travels.

4/10 Poor

Danny

Travelled with family
Disliked: Amenities, property conditions & facilities
Basic Continental Breakfast was $15/per person for something that you’d find for free in every other Hotel.
Stayed 1 night in Apr 2024
Response from Carla on 29 Apr 2024
Thank you for your recent stay. I'm somewhat confused as we have a full hot breakfast buffet, not just a continental. We hope to see you in your future travels.

10/10 Excellent

Mo

Liked: Cleanliness, staff & service, property conditions & facilities
Close enough to highway without the usual noise.
Stayed 1 night in Apr 2024
Response from Carla on 29 Apr 2024
Thank you for your recent stay and great review. We hope to see you in your future travels.

10/10 Excellent

Laurie

Stayed 1 night in Apr 2024
Response from Carla on 15 May 2024
Thank you for your recent stay. We appreciate the 5 out of 5 review, and hope to see you again soon.

2/10 Terrible

Jim

Travelled with group
Disliked: Staff & service, amenities
No AC in room . . . Front desk staff inept . . . No refund for pre-booked room when we returned from Cancun . . . Front desk blamed the "no refund" due to booking through a "third party" . . . You lost 3 customers moving forward . . . sleep well . . . You might want to increase your customer service training.
Stayed 1 night in Apr 2024
Response from Brad on 22 Apr 2024
Jim,I want to thank you again for your recent visit, I know my team had reached a couple of times with apologies in your numerous reviews, and they were met with insults. It is unfortunate you did not notify us about your AC issues so we could have had the opportunity to walk you thru how the units if you were having trouble operating it. Our desk agent was correct that unfortunately we are not able to refund third party reservations such as yours on site and if we weren't notified of your AC unit not operating we didn't have the opportunity to try to solve the issue. Thank you again for the reviews and I wish you continued safe travels.

8/10 Good

Steven

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Carla on 24 Apr 2024
Thank you for your recent stay. We hope to see you again in your future travels.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the shuttle service to the airport! Thank you
Stayed 1 night in Apr 2024
Response from Carla on 22 Apr 2024
Thank you for your recent stay. We are glad you enjoyed the complimentary shuttle to the airport.

10/10 Excellent

Juniveth

Stayed 1 night in Apr 2024
Response from Carla on 10 May 2024
Thank you for your recent stay and the 5 out of 5 review. We appreciate the review, and hope to see you back in the future.

6/10 Okay

Jessie

Stayed 1 night in Apr 2024
Response from Carla on 19 Apr 2024
Thank you for your recent stay. We appreciate the review and feedback you shared with us. We do hope to welcome you back in your future travels.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was very friendly and helpful
Stayed 1 night in Apr 2024
Response from Carla on 17 Apr 2024
Thank you for your recent stay, and for the great review. We hope to see you again soon.

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, property conditions & facilities
No AC in room.
Stayed 1 night in Apr 2024
Response from Carla on 17 Apr 2024
Thank you for your recent stay. I hope you notified the front desk of the issue with the AC, so our maintenance staff could take care of it, or they could change your room. Again thank you for staying with us, and I hope to see you in the future.

8/10 Good

THOMAS

Location
Stayed 1 night in Jan 2024
Response from Carla on 16 Apr 2024
Thank you for your recent stay. We appreciate having you as a guest and look forward to seeing you in the future.

10/10 Excellent

DeAndra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice to stay here when we are flying
Stayed 1 night in Apr 2024
Response from Carla on 15 Apr 2024
Thank you for your recent stay. We hope you enjoy your trip, and we hope to see you again soon.

8/10 Good

Robin

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carla on 16 Apr 2024
Thank you for your recent stay. We appreciate you letting us accommodate your needs while in Kansas City. We hope to see you again in your future travels.

8/10 Good

Martha

Liked: Cleanliness, property conditions & facilities
Everything was good except when i checked out the receptionist answered the phone while i was talking to him i feel like that was rude. He didn't even say give me a second or anything.
Stayed 1 night in Apr 2024
Response from Carla on 15 Apr 2024
Thank you for your recent stay. I apologize for the incident with the Guest Services Agent. They sometimes get busy, and try to handle to much at the same time. I don't believe he was being rude, and again I apologize if that's the way he made you feel. I hope to see you again in the future.

10/10 Excellent

Eric, Fort Drum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Carla on 16 Apr 2024
Thank you for your recent stay, and the 5 out of 5 review. We do appreciate that, and look forward to seeing you in the future

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient, only issue was noisy people in loby, because our room was so close to it.
Stayed 1 night in Apr 2024
Response from Carla on 15 Apr 2024
Thank you for staying with us. It can be noisy as times as we get large groups and team sports here on the weekends. I apologize for the noise, and hope to see you again in the future.

8/10 Good

Jill

Stayed 1 night in Apr 2024
Response from Carla on 2 May 2024
Thank you for your recent stay. We hope you enjoyed your stay, and that we'll see you again in the future.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access with transportation to KCI
Stayed 1 night in Apr 2024
Response from Carla on 15 Apr 2024
Thank you for your recent stay. I'm glad you had an easy trip between the hotel and airport. It should be, but sometimes things happen. We hope to see you again in the future

10/10 Excellent

Daniel Woodbury

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and the staff was very pleasant.
Stayed 2 nights in Apr 2024
Response from Carla on 10 Apr 2024
Thank you for your recent stay and great review. We love hearing that our staff was good and pleasant...We are very pleased you enjoyed your stay, and we hope to see you again in the future

8/10 Good

Julie, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately I stayed on Saturday night and the hotel was full and noisy.
Stayed 1 night in Apr 2024
Response from Carla on 15 Apr 2024
Thank you for your recent stay. I do apologize for the noise level as we had a couple of athletic groups in house over the weekend. We hope you give us another chance in the future.

8/10 Good

Randi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carla on 16 Apr 2024
Thank you for your recent stay. We appreciate the review and hope to see you again in the future.

8/10 Good

Dennis

No frills hotel. Fair value would be less than $100 per night.
Stayed 1 night in Apr 2024
Response from Carla on 9 Apr 2024
Thank you for your recent stay. We are pleased you chose to give us a 4 out of 5 review. We hope to see you again soon.

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay for the night if you have a late midnight arrival
Stayed 1 night in Apr 2024
Response from Carla on 8 Apr 2024
Thank you for your recent stay, and great review. We hope to see you again soon.

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property.
Stayed 1 night in Mar 2024
Response from Natasha on 7 Apr 2024
Marcus thank you for leaving us a review and for staying with us. We are glad that our property was clean for your stay. We wish you safe travels, and hope to see you again in the future!

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
very comfortable
Stayed 1 night in Mar 2024
Response from Natasha on 7 Apr 2024
Carlos thank you for taking the time to leave us a review. We are glad that our property was comfortable, and hope to see you again in the future should your travels bring you our way.

10/10 Excellent

lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. My only complaint is that my bathtub was dirty!
Stayed 1 night in Apr 2024
Response from Carla on 3 Apr 2024
Thank you for your recent stay. We appreciate the feedback, and I want to apologize for the condition of the bathtub. The situation has been brought to the attention of our housekeeping leaders. Again thank you for choosing to stay with us. We hope to see you again soon.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly! Let me into my room early which was great! Comfy bed & a very clean room! Shuttle to airport ran every 20 mins. Would stay again!!
Stayed 1 night in Apr 2024
Response from Natasha on 2 Apr 2024
Donna thank you for your recent stay and for taking the time to leave us a review. We are glad that the staff were accommodating, and that the shuttle was convenient for you. We hope to see you again in the future, and wish you safe travels.

6/10 Okay

Samuel

Travelled with partner
Liked: Staff & service
It was an average hotel room. The bed was ok. The floor we stayed on had no ice machine. The maps app on my phone had the wrong address which made it hard to find. The one highlight was the staff. They were all helpful and very nice
Stayed 1 night in Mar 2024
Response from Natasha on 2 Apr 2024
Samuel thank you for taking the time to leave us a review. We do apologize that the location was difficult to locate on your maps. We are glad that the staff were helpful and nice. We are currently awaiting a renovation which will hopefully include a modernization of the property as well as new beds.

6/10 Okay

Lily

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ive stayed at this location before its quite convenient to be just outside of the city. As always the staff is friendly and helpful, however I think some of the mattresses may need to be updated at least in the room I stayed in this time. There was a horrible sink hole in the middle of the bed that made it almost impossible to fall asleep. The location and accommodations are great but most people stay at a hotel to sleep in a bed.
Stayed 1 night in Mar 2024
Response from Carla on 1 Apr 2024
Thank you for your recent stay. We have new bedding planned to be upgraded in the near future. We have read the reviews and are listening to our guest. Thank you for your input, and we hope to see you again in the future.

10/10 Excellent

Timothy, Mount Pleasant

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport
Stayed 1 night in Mar 2024
Response from Carla on 1 Apr 2024
Thank you for your recent stay and nice review. We do appreciate the 5 out of 5 rating. We hope to see you in the future.

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accomodating for all services and needs
Stayed 1 night in Mar 2024
Response from Carla on 29 Mar 2024
Thank you for your recent stay. We appreciate the great review. We hope to see you again in the future.