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"Hotel stay was good. Restaurant was little congested and had almost same menu for breakfast every day. Staff was very friendly and helpful. "

"Everything was perfect. I enjoyed the property immensely. The details were beautiful, my room had a stunning view, and the overall atmosphere and staff made the stay truly memorable. I look forward to visiting the resort again soon. "

"Room smelled so good. Bed was so comfortable and clean. Staff were welcoming and assisted with everything. I arrived at 2.30am in the morning and had to wake the manager up but he was very kind snd helpful even then."

"Spacious room, nice setting & ambiance, good service. Food choices are limited."

"Room was dirty/ bedsheets and walls. The service could be improved as they were very annoyed that we were foreign (which is understandable as they have so much paperwork). Couldn't find our booking so wasted an hour just trying to check-in."

"Pool was not available due to a wedding "

"While all of the service staff were very kind, this didn’t feel like the quality stay that I expected based on the booking cost. This is listed as a 4-star property on Google, but it feels much more like a 2-star based on the facility and amenities available."

"We booked A/C rooms based on the very clean and upscale photos the property had posted on all online sites, however when we got there the address didn't even have a PPH Railotel property. Instead we were directed to a dilapidated Hotel Sree Murugan - with torn furniture and amenities from the 90s. The hot water in the rooms were only available for the morning hours of 6-10am, so we could not even use the room to refresh ourselves after checking in! The sheets were stained, and there were no bath towels to use. One of our rooms even had a broken AC and that needed an electrician to fix. While all the staff we interacted with were very friendly and helped out, the property fell way below our expectations. I also felt utterly mislead by the property listing - the pictures were from a different property and not the one we were ultimately put up in. Very disappointed with this experience. "

"Great place. Excellent service by the staff."