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Reviews of Royal Riverkwai Resort & Spa

4 out of 5
Royal Riverkwai Resort & Spa
88 Moo 2, Kanchanaburi-Saiyok Rd., Kangsean, Muang, Kanchanaburi, Kanchanaburi

Reviews

8.6

Excellent

Rating 10 - Excellent. 46 out of 100 reviews" "
Rating 8 - Good. 36 out of 100 reviews" "
Rating 6 - Okay. 14 out of 100 reviews" "
Rating 4 - Poor. 2 out of 100 reviews" "
Rating 2 - Terrible. 2 out of 100 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the staff were very friendly and the service was prompt. The facilities were clean, and serene, and the food was delicious.
Stayed 3 nights in Nov 2019
Response from Lek(F/O) on 30 Nov 2019
Thank you for you review, we glad that you happy to stay with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice place. ONLY COMPLAINT was that the food was poor quality for the very expensive prices.
Stayed 1 night in Oct 2019
Response from Team Management on 29 Oct 2019
Dear Guest Thank you so much for taking time to share your constructive feedback on your recent stay with us. It is with customer feedback that we are able to access our level of performance and identify areas for immediate improvement. Kindly be assured that all your comments have been shared with every department concern for improvement and hope that this will not deter you from returning to our resort in the future. We look forward to welcome you and your family! Best Regards

10/10 Excellent

tore martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to practice your swimming exercise.
The cleanest and clearest pool in Asia. Lovely. The garden surrounding the rooms are just so tranquil.
Stayed 4 nights in Sep 2019
Response from Team Management on 19 Oct 2019
Dear Guest Thank you very much for sharing your kind complements of our resort. We are appreciate to hearing you had a wonderful moment here. And Looking forward to welcome you again.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and peaceful
Really enjoyed our stay. Would definitely recommend it. Only downside was the distance to other restaurants if you didn't want to eat in hotel.
Stayed 3 nights in May 2019
Response from Peach (Guest Relation Officer) on 16 May 2019
We appreciate that you had a great moment here. Hope you'll come back

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must go back
I love this hotel everyone is so friendly breakfast is very good swimming pools very good restaurants very good I will be back soon. But no tea or coffee in room this I find very disappointing. This hotel is I think wonderful but you must have your own transport as town is 10 minute drive
Stayed 3 nights in Feb 2019
Response from peach on 27 Mar 2019
Dear guest Thank you for your comments we'll share these to our team

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at this hotel was like staying at a private jungle garden. Very peaceful and relaxing. Staff very friendly as well. Such a nice place, was difficult to want to leave for our tours. Was not within walking distance to different restaurants, however a short taxi ride into town. Resort was very good at helping with procuring transportation, which was usually 200 baht one way. Restaurant on site was also very good with plenty of options/variety (very much enjoyed the fried chicken with lemon). We also took advantage of the spa and pool. Both very relaxing. One thing to take note of, please be patient with the staff as I don't think they get too many English speaking visitors. Can't wait to go back.
Stayed 5 nights in Dec 2018
Response from Lek on 31 Mar 2019
Thank you for your stay with us and your comment.We hope to welcome you again.

10/10 Excellent

Dennis, Shropshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Santipab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Brad, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very nice Resort. The food is superb, in fact the best I have had this trip. All staff are very professional and polite. The hotel is located a little out of the city centre, so this hotel is best suited to people with their own transport, I had my own car so it was not a problem for me. Recommend Brad.
Stayed 2 nights in Oct 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - great staff
Great place, good food and easy access to surrounding area
Stayed 3 nights in Oct 2018

10/10 Excellent

Hon Yung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Fantastic place to stay. Not far from town, about 10 minutes drive. Good breakfast and good staff hospitality. My friend and I enjoy it.
Stayed 2 nights in Sep 2018

10/10 Excellent

Hushvinderjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking for a place to relax & unwind, this is it!
Loved this resort & their service. Rooms were big with a balcony, bathroom was decent. Breakfast was great & all their other food was pretty good too. We were a group of 3 couples came to celebrate a birthday & just to relax & unwind. Requested the staff to decorate 1 of the room for the birthday & they did an amazing job, even helped us buy a birthday cake! We did not leave the resort for food or anything, the resort catered everything, even an awesome spa. There is also a nice romantic dinner place located next to the river. It was a perfect place to chill & relax. The resort was covered in greenery & it was such a calm place. Just a tip, bring mosquito/insect repellent. Since its surrounded in greenery, there are mosquito & insects.
Stayed 3 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not too bad
Hotel itself is good. Good service and nice, clean room, free shuttle service at 10.30 am and 2.30 pm But expensive food in hotel restaurant, hard to find other restaurants around the hotel. Far from tourist spots.
Stayed 2 nights in Jan 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid - it’s in the middle of nowhere.
I did a last minute booking with the hotel.. it took me a 100 B from Bangkok to Kanchanburi and double the amount each time I decided to step out even for a meal. The hotel is in the middle of nowhere.. The room was decent but bathrooms is where the issues started.. water getting held up and on.. no tea maker even on asking.. restaurant is expensive and is the only option.. The front office does not understand English and even a question could get you billed for service not wanted..
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

10/10 Excellent

Ratchanok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing overall
Mattresses were way too hard. Curtains were not black out. Walls are thin enough to hear what's going on next door. Local area is boring. Hotel does not exploit the river with watersport activities for example. Service was good and friendly. Breakfast was below average.
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice grounds
Staff are not well enough trained for 4star resort standard. Large percentage of guests speak English so do need staff that are at least conversational in English to cater to this. Grounds are beautiful and position on river serene but very far from city which is restrictive. Need to offer less buffet food options to ensure they are hot and fresh
Stayed 1 night in Aug 2017

6/10 Okay

Mike, Stockholm, Sweden

Liked: Staff & service
Disliked: Room comfort
Nice view
Nice view from river dining area. Food is ok but a lot of deep fried so I f you don't like that look for other place to dine. Stay away from the spa they don't have a clue how to give a proper Thai massage.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just hope you don't have a problem!
Should have been a great experience but left on bad terms when we tried to pay our bill and their credit card machine was broken. We were held captive for nearly an hour and none of their staff tried to solve the problem.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Great swimming pool, friendly staff, relaxing location on the river Kwai

6/10 Okay

Douglas

Liked: Cleanliness, property conditions & facilities, room comfort
Peaceful, charming but lacks the details
The hotel itself is very charming- quiet, green, scenic, with a fantastic swimming pool. The rooms are simple but inviting with their outdoor terrace and wood walls inside. The location is about a 10 min taxi ride from town which for me was an advantage since it's so quiet and peaceful at the hotel. We had a taxi come each day to go to Kanchanaburi for dinner. The menu in the hotel restaurant was pretty much all "fried", "crispy" or "deep fried" items. I can count on one hand the number of non fried items. (But dining in town is pretty amazing, possibly some of the best meals I had on this trip). The hotel breakfast, in my opinion, is really quite bad by Thailand standards. I have traveled to Thailand over 40 times and stayed at many hotels. The juices are not even freshly squeezed at the breakfast buffet. They are from a container. Breakfast was a big disappointment. Hotel wifi is pretty bad. Not many outlets in the rooms for charging your devices. Anyway for the price of the hotel per night it's best to simply enjoy the pool and the quiet then leave the hotel to eat.

8/10 Good

YI CHENG

Liked: Cleanliness, staff & service, room comfort
Breakfast is good.

10/10 Excellent

Somkiat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool, comfortable bed and good breakfast
The hotel looks similar to the picture that shown on cheapticket. The pool is very nice. Breakfast is good and variety. The bed is big and very comfortable.

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic in every way.
This hotel really is a little slice of paradise. From the moment we arrived everything was brilliant and all of the staff couldn't do enough to help. On our first night we had a stunning meal down by the river lit only by candles and fairy lights - beautiful! The food was all great, breakfast was different hot options each day and dinner was traditional Thai food and very reasonably priced. This was made even better by the lack of close by options. That said we got the open back taxis everywhere for 100baht pp to town so it's really not hard to get around. We also did a day trip to hellfires pass in a private car and then got the train back via the Wang Po viaduct and famous bridge- this is 100% worth it as you have no need to rush around like the groups do. Reception organised a car for us for the day at around £40. We also both had massages, these were sublime, the spa therapists were great and add all the little extras including tea while you relax after. We had one mishap where the sink came away from the wall, we informed reception and went out for the day, when we go back it was as new. The reception again were brilliant here. If you're visiting the area and want a real change from the hustle and bustle of the urban areas, this really is the place to go.

6/10 Okay

Melissa

Not impressed
The room seemed old and dark. The bed was quite hard which made it difficult to get a good night's sleep. The food was below average. The grounds were beautiful yet the property is 15 minutes outside town making it unconventional.

10/10 Excellent

Jumin, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relax and enjoyable stay.
Great stay at the hotel where we can relax and enjoy the hotel facilities.

10/10 Excellent

Jim, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near the River Kwae
Beautiful resort, very friendly staff and lovely food. Great location to unwind and relax.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Nice view and decoration, unfriendly
The resort is quite hard to notice since the sign was placed in the opposite side. Staff were hardly smile. The bathroom got some smell from the drain and the room got smell from woods furniture which decorated as traditional Thai. Very clean room and area after all.

8/10 Good

Katherine, Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was basic but clean and comfortable. The hotel gardens and setting by the river are absolutely beautiful and so peaceful. Food is excellent and the service polite and friendly although very little English is spoken. This added to the charm for us and we got by with lots of smiles and hand gestures, all part of the fun of travelling. The swimming pool is a great size for swimming lengths or just for cooling off beneath the palms. I had an amazing two hour Thai massage for a fraction of western prices. There are a couple of small shops and a bar just outside the hotel on quite a busy road but a 10 minute tuk tuk ride will take you to Kanchanaburi. All in all, a clean, friendly, great value hotel in beautiful surroundings. Thoroughly recommended.

10/10 Excellent

Martin T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, serene place with soothing waters.
I've been at this hotel in 2010 and 2011. I love to stay here at this hotel with a fabulous breakfast.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good vacation
Good stay. Our room over looks the pool. Hotel is nice and quiet, good for relaxation, but also not too far from main attractions. Our air conditioner broke in the middle of the night, though staff were promptly switch us to a different room just a few doors down. The beds are very springy and not very comfortable. It's ok for a night or two stay.

8/10 Good

ameed, Iraq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort
This resort was good for relaxing, And it's location was good for daily trip to Erawan waterfall and to Sai Yok waterfall, there was 7/11 shop near the resort. Only there was no water heater to make tee or coffee in the room. In general it was a good stay and worth money.

8/10 Good

Janet , Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to the river
Very helpful staff. Pool is good. Food in restaurant and breakfast very good. No tea/coffee in the room. Found it a bit out of the way but two free buses into the city and pay for your return.

10/10 Excellent

Robert, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most inviting hotel I've stayed at in Thailand.
This is a lovely riverfront property. Wander the beautifully landscaped grounds to the large and inviting pool, spa, riverside restaurant and bar. Best breakfast spread I've seen in Thailand.

10/10 Excellent

carl travellover

Liked: Cleanliness, staff & service, room comfort
Fantastic hotel
A perfect hotel for a very good price,a little dream.Very very clean in nice surroundings,fantastic pool and a very good restaurant.

8/10 Good

NICOLAS

Liked: Cleanliness, staff & service, amenities
Extérieur exceptionnel, piscine magnifique et très grande, restaurant extérieur au bord de la rivière superbe, chambre confortable, salle de bain moyen et petit dej pas terrible du tout.
Stayed 2 nights in Mar 2024

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hartstikke mooi 👍
Stayed 2 nights in Feb 2023

6/10 Okay

Delphine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bel hotel situé à 15 bonnes minutes du pont de la Riviere Kwai. Excellent petit déjeuner. Tres belle piscine. Neanmoins à déplorer : Les cocktails quand on vous rempli le verre de glace, que vous commandez 2 cocktails de meme type mais qu'il y en a 1 des 2 qui n'est qu'une pale copie de cocktail à un prix élevé pour la Thailande. Et alors le restaurant ou pour 200 baths on vous sert une soupe soit telle bonne dans une tasse de petit déjeuner.
Stayed 3 nights in Nov 2019
Response from Lek(F/O) on 30 Nov 2019
Dear Delphine, Thank you for you reviews and your comment. We looking forward to welcome you again.

10/10 Excellent

cyril

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel hôtel service et propreté au top. Un cadre enchanteur et naturel
Stayed 3 nights in Oct 2019
Response from Team Mangement on 29 Oct 2019
Dear Guest We are delighted to learn that you had such a memorable stay with us. Once again, thank you for your lovely review. It will be our greatest pleasure to welcome you back again to stay with us in the very near future for another memorable moment. Best Regards

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
sehr schönes Resort
sehr schönes Resort ausserhalb von Kan, toller Pool (leider nur bis 18 Uhr geöffnet, Betten zu hart, ansonsten alles bestens
Stayed 1 night in Apr 2019
Response from Peach (Guest Relation Officer) on 16 May 2019
Thank you for your comments. We appreciate that you have a pleasant moments here. Hope to see you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
บรรยากาศสงบเหมะแก่การมาพัก่อน สะอาดด พนักงานบริการดีมากกก
Stayed 1 night in May 2019
Response from Peach (Guest Relation Officer) on 16 May 2019
ขอบคุณนะคะ ครั้งหน้ายินดีต้อนรับเช่นเคยค่ะ

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe piscine et magnifique restaurant au bord de la rivière.
Stayed 1 night in Apr 2019
Response from Peach (Guest Relation Officer) on 16 May 2019
We appreciate that you have a pleasant moments in our resort. Hope you come back again.

10/10 Excellent

serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Peach (Guest Relation Officer) on 16 May 2019
Thank you for your review.

10/10 Excellent

Ingold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisch
Das Hotel war toll, einzig die Betten waren ein wenig zu hart und Moskitonetze fehlten. Unbedingt den Hellfirepass und die Wasserfälle im Nationalpark Erawan besuchen und natürlich die Riwerkwai Bridge .
Stayed 5 nights in Mar 2019
Response from Lek on 31 Mar 2019
Thank you for your stay with us and your comment.We hope to welcome you again.

10/10 Excellent

Anne-Laure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Lek on 31 Mar 2019
Thank you for your stay with us and your comment.We hope to welcome you again.

8/10 Good

Constance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prachtig hotel
Prachtig hotel. Vooral de ligging aan de rivier, zeer romantisch als je savonds daar eet. Mooie kamers. Fijn zwembad. Goed ontbijt. Je moet wel een taxi regelen als je erop uitgaat, maar de receptie is zeer behulpzaam.
Stayed 3 nights in Jan 2019
Response from Lek on 31 Mar 2019
Thank you for your stay with us and your comment.We hope to welcome you again.

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr schönes Resort
alles bestens, sehr schönes Zimmer und Gartenanlage, toller Pool, Lage direkt am Fluss ca. 4 km ausserhalb von Kan am Highway 323 Einzige Kritikpunkte: Matratze ziemlich unkomfortabel, Kein Wasserkocher und Kaffee vorhanden im Zimmer, gelegentlich etwas laut durch andere Gäste und Musik von ausserhalb oder dem Hotelrestaurant
Stayed 1 night in Dec 2018