Kampung Pulai Holidays from AU$975

Confirmation email had incorrect information on it. Said front desk closed at 10pm, luckily for us it was 11pm as per another booking sites information. Phone number in the email was inactive as was another number we tried from another booking site. No way to call. Suite cleanliness wasn’t the best. Mirror in bathroom was dirty, shower had a musty smell and floor has a fair few hairs on it that weren’t mine. Only 2 towels provided, no bath mat, no hand towel, no face cloths. Fridge wasn’t cleaned and wiped out from last people, no cloth or teatowel provided for the kitchen. The pool area and pool was lovely, but the few lounger chairs around were all broken. Wifi was a little intermittent

Hotel is located at the non high end part of Bukit Bintang which you would appreciate if you are into bustling night life and crowds. Staff are consistently friendly all the time and the rooms are large and modern. Would stay here again the next time I am at KL.

The only reason i scored 3 star is that the toilet smells really bad. I had to buy scented materials to put in the toilet. The dish rack was also full of dust and residues but overall the bed was comfortable and view was amazing. My sister's queen room was perfect though even her toilet did not smell. Lobby was so full of people. Do not expect to be able to check in immediately. You have to respond to expedia question about check in time which we missed and when you get there they ask you for cash for deposit. They are not real hotel. They are service apartment. The check in person arrived late both in and out but he was very nice. Overall if the toilet isn't stinky i would totally go back. The nearby shopping and dining was so walkable and convenient. The night market was only 5 minutes away.

check in process needs to be greatly improved. No instruction was communicated to me until I called them on the morning of the check in date. At the property, I called the number as per instructed but my calls were unanswered. It was approximately 40 minutes after and assistance from the security guard that i got in contact with the guy who’s supposed to help me check in. Location was great though

Great location, good size room, responsive host, nice swimming pool and fitness center, great views from the room. The furnitures were a bit dated and hallway could be noisy!