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"The room is spacious snd clean , the staff is excellent and helpful ."

"The room was clean and the staff were very helpful. The self service laundry was great! "

"Staff friendly and helpful. I always choose Novotel when visiting Taiping. "

"Staff is fantastic. Great place to stay and like the environment very well. Will do it again."

"Toilet need repair ,no fresh air "

"Room was clean and tidy"

"Wood work condition deteriorated and a fire hazard; no fire detectors. Room rate expensive for such a condition. "

"The bathroom was very tired with mouldy wallpaper and needed renovating. Bed was comfy and bedroom was spacious. Good air con and WiFi. The spa facilities were OK but Ivthought there was a swimming pool and actually it was only jacuzzi and plunge pool. Bit dark, again in need of a bit of a makeover. Steam and sauna too. Have to pay extra to use. Breakfast could do with more veggie options and some of the food had gone cold (buffet). Excellent location and lovely staff. "

"Self service check in . communicate on whatsapp. room condition quite ok"