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"Please request for a room near the lobby so that you wont need to call for a buggy service. My friend has waited for quite some time(Sometimes more than 30mins) for the buggy service to arrive. I stayed near to the lobby so I can walk to the restaurant and the lobby area easily. Need to get more English speaking staff there. The restaurants food are great. My boys enjoy the Dino park and the Splash. But the water in the splash is very cold. Hope they can do something about it. Almost every kids there shiver when they walk around "

"The worst hotel I've ever been to. What is shown on the live site is not at all what we got. The rooms were filty.esp the bathroom. The water tap was not even functioning properly. Regret booking this place. Also booked 2 rooms with 2 queenbeds but the receptionist said only have 1 room with 2 queenbeds. I was given a room with 1 queenbed for the price of 2 queenbeds.totally disappointed with the room and the condition with poor cleanliness. I do not recommend this hotel. "

"Good location for my purposes. "

"The staff are very welcoming and efficient, especially Hazila. She is very attentive and helpful "

"A nostalgic place for me since the the time the property was owned by Hilton, then Royal Adelphi and now Royals Chulan."

"Booked the place for my parents and receive no complaints from them. They said the room is clean and comfortable, it is also near to our relative house hence why I choose this place."

"Clean, and good friendly staff just to make it effert about the extra Tea or coffee n sugar "

"Great"

"High in the mountain. "