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Reviews of Victoria Travel Hotel

3 out of 5
Victoria Travel Hotel
Plot 260, Ggaba Road, Kampala

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 3 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

6.8/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

6.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Joerg

Kindness
Stayed 3 nights in Feb 2024

6/10 Okay

Theodosia slewion

Disliked: Cleanliness
Stayed 5 nights in May 2022
Response from Jamil on 18 May 2022
Dear Theodosia, Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility. Rooms very affordable. Clean. Staff nice. Flexible. Food is delicious. Highly recommend.
Stayed 1 night in Aug 2021
Response from Jamil on 21 Aug 2021
Dear Sonya, We're thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!

2/10 Terrible

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was generally ok for the price. However, they listed that they have wifi. Wifi was horrible. Not working in the rooms. So, if you want the use of wifi, I will not recommend this hotel. Also, I booked this hotel online and paid in full a month before. Upon checking in, I was asked for payment. When I told them that I have paid online, they seemed to have no idea what that means. I had to call hotels.com to explain. After a couple of phone calls, I was told that it is ok. When the time of checking out came, I was leaving the hotel at 4am so that I can catch my flight at 6am. The front desk girl told me that their records show that I have not paid. They refused me to leave because a message was not communicated to them that this booking was paid online. I sat there while waiting while she made phone calls to managers to confirm payments. Almost 45 minutes later, was when someone was able to pick up the call and clear me to go. I almost missed my flight just because of their lack of accountancy. The hotel does not seem to have a computer at the front desk which is odd as it accepts online booking. I could not use my computer to do my work for lack of wifi and to be asked over and over again that I have not paid was kind of boring and just not a good way of doing business.
Stayed 4 nights in Sep 2018

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Jamil on 25 Aug 2021
Dear Deborah, Thanks for staying with us. We appreciate your feedback and we are looking forward to hosting you again!

10/10 Excellent

Carina, NPR, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3-weeks of comfort
I spent 3-weeks here. The staff were friendly, accommodating and helpful at all times. The rooms are not the Taj-Mahal, but nor should such be expected at this price-point. For the price, the beds were good, the bathrooms/rooms were kept clean, and the water was hot. Breakfast is on time each morning, and is a solid continental as promised. The restaurant has a good variety of foods, and prepares each to any taste request. Try the liver - OMG it is done in a delicious sauce!
Stayed 21 nights in Jan 2018
Response from Jamil on 6 Feb 2018
Dear Carina, Thanks for staying with us. We appreciate your feedback and we are looking forward to hosting you again!

6/10 Okay

Momma D, Oakland, CA

Liked: Staff & service
Clean & cost effective
This hotel is close to everything if you're staying in the city. It can get pretty noisy but I adjusted. The food is edible & service is good. The beds aren't that comfortable but clean.
Stayed 3 nights in Sep 2017

6/10 Okay

Verified traveller

Not bad for the price
Initial problem with reservation (they didn't acknowledge receiving message from Orbitz). Put me up in a nearby small hotel for first night. Hot water in tub (only hot water); cold water in sink. Simple but adequate breakfast. Not always easy to get a taxi. I'd rate it 2 stars. But for the price, it's a good choice.

8/10 Good

Per

Liked: Cleanliness, staff & service, room comfort
Kort betyg
Helt ok, prisvärt, bra frukost
Stayed 2 nights in Oct 2023
Response from Jamil on 1 Nov 2023
Dear Per, Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.