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Reviews of Speke Resort & Conference Centre

4 out of 5
Speke Resort & Conference Centre
Munyonyo Road, Munyonyo, Kampala

Reviews

8.4

Very good

Rating 10 - Excellent. 74 out of 156 reviews" "
Rating 8 - Good. 48 out of 156 reviews" "
Rating 6 - Okay. 22 out of 156 reviews" "
Rating 4 - Poor. 5 out of 156 reviews" "
Rating 2 - Terrible. 7 out of 156 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Violet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Easy check in/check out. Room service was excellent and the property is beautiful. We will be staying here again in the future.
Stayed 8 nights in Mar 2024

4/10 Poor

Michael

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This place is not cheap. The level of service was not commensurate with the price. Beautiful grounds and facility. HOWEVER, they could not find my reservation on arrival (booked through Expedia, I provided confirmation number) and kept us waiting for 30 minutes while they worked it out. Rooms were available so to keep us waiting was needlessly vexatious. The front desk staff blamed Expedia, without taking responsibility for their role. Water pressure in the room was low to the point of having barely a drip for shower. Despite booking for 2 adults, breakfast was included for only one. Just a low level of service that one would expect from a cheaper hotel, not worth the $400 I paid.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Nice but not worth the price
On the surface this is a lovely resort. However, rooms are a bit grubby and noise all night from construction. Air conditioning did not work very well.
Stayed 2 nights in Sep 2023

10/10 Excellent

Vedaste

Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conference Abroad
Great venue for the conference, amazing facilities and great service.
Stayed 5 nights in Sep 2023

6/10 Okay

CHRISTINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great food, good rooms, but weekend nights have to be the worst nights for staying. Multiple events and wedding receptions are held right next to the accommodation residences from 10.00am to 11.00pm. Don't expect a restful day and evening if booking for the weekend.
Stayed 2 nights in Aug 2023

8/10 Good

Jean Bernard, Kissimmee

Liked: Cleanliness, property conditions & facilities
I didn’t like the fact that room services left plates at my door for more than 3 days. This is so unclean. This is risk for travelers to pickup bugs and cockroaches in their bags and bringing it to their homes .
Stayed 2 nights in Jun 2023

8/10 Good

PAUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
VEry well run and top class. Managers seem on top of things. At price I paid it was good value. Bathroom, matress, desk, room size, wifi, food quality were all high,. It is however too spead out.Gym and pool were 690 m from my room. some rooms would be even further - and it is somewhat uphill outdoor in heat and rain
Stayed 1 night in Jun 2023

8/10 Good

Miro

Stayed 3 nights in Jun 2023

2/10 Terrible

Carmen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the last time I will ever stay here. It has gone downhill the last few years and this is the last straw. (Between 2017-2023 I have stayed here 13-15 times and I will never return). The internet was so bad I had to use my own data from Canada - the exact thing happened last year May 2022 when I stayed here and they told me it was because they ‘had a conference’. That is no excuse- they need to buy more data if they have more people on the property. The same excuse was given this time - I’m on a business trip and it’s unacceptable to have no workable Wi-Fi for a hotel that charges this much money. Second, I had booked an upgraded room from the standard room and when I looked at it it was on the ground floor and the screen was broken and the room had a very strong smell of cockroach/ pesticide spray. I asked for a second floor room and was told I would need to pay an extra $110 a night! To not be in a room with a broken screen and terrible smell! Unbelievable. Third, everything feels cheap and falling apart. The shower this morning had no water and then no hot water for half an hour. If it was a cheaper place I would understand but at this price point you actually need to work to keep the place acceptable. When I first stayed here there was matching toiletries with an African brand - now it’s all mismatched with many in what looks like a blank toothpaste tube with just the word shampoo. This is not acceptable at this price point. I will be moving to stay at Latitude next
Stayed 4 nights in May 2023

2/10 Terrible

Léontine

Travelled with family
Disliked: Cleanliness, staff & service
They made my parents visit a painful one. I booked for my parents to stay there and I paid the airport shuttle and we had to remind them to pick them up and when they checked out they tried to scam them and charge them again a 53$! They thought they were going to pay because of the rush of checking out! Fortunately I took a picture and I had the bank proof!! You are scammers!! No slippers in the room and my dad had to pay a 20 000 Ugandan shilling for slippers! I celebrated my birthday over there and forgot my phone at the security point bucket at the hotel entrance and it got stolen,we are all convinced after the shuttle issue that it was stolen there! And the location phone is showing last seen there! We spent a lot on birthday and my dad wanted to enjoy the birthday celebration and asked to put the bill on the room and he would pay later and they made it an issue saying he could leave without paying as his room was paid in advance,yes because a important person from another country is going to leave without paying a miserable 250$!! The only decent person in that hotel was Samuel the server!! He treated us well and his service was amazing. The management is disorganised and they are crooked!! All scammers!! I will not recommend this hotel to anyone! If you choose to book,take pictures of every receipt as the wifi too may not allow you to check your bank account statements!

10/10 Excellent

Ruie

Stayed 1 night in Apr 2023

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Darrell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pamper yourself and enjoy Lake Victoria.
Lush resort with relaxing spa and beautifully decorated rooms with crisp sheets luxe amenities. Dining on the terrace was enhanced by a wide array of international offerings. Staff was welcoming, courteous and helpful.
Stayed 3 nights in Jan 2023

10/10 Excellent

Mbangira

10/10 Excellent

Grace

6/10 Okay

Isaac

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice calm place. I did not like the complex business processes and the staff have passive rudeness (they are polite in speech but often ignore instructions and orders, sometime pretend they have not heard what you have heard). Another thing, the internet in the residential rooms and the restaurant is horrible and frustrating. It is however very good in the conference centre. Hence, I can never go here as a business travelller.
Stayed 10 nights in Nov 2022

10/10 Excellent

Isaac

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great place. I didnt like the waiters attitude
Stayed 1 night in Nov 2022

10/10 Excellent

Cristabelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the whole style . Dining options . Spa facilities . Great staff . Safe and nice dinner and breakfast views and service
Stayed 4 nights in Sep 2022

6/10 Okay

Emma

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
It is a beautiful hotel and grounds which are nicely kept. They also have a lovely infinity pool and a larger pool. The food was good and great that you can order food from the restaurant at any time. However, there were a few things I was not happy with give the expensive price: - we did not have wifi in our cottage until the last couple of days - we didn’t have hot water the last couple of days - all the managers are Asian. None are African. - our cottage, which is set back from the hotel, is near a nightclub which was playing loud music most nights until the early hours. - pillows were hard. I don’t think I slept well any of the nights
Stayed 5 nights in Aug 2022

10/10 Excellent

Akello

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was clean and beautiful, however, the customer service was bad, rude, just not on the same level as the property. Customer service was disappointing.
Stayed 2 nights in Aug 2022

8/10 Good

Susanne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2022

6/10 Okay

ELAINE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The resort was beautiful and quite peaceful. A good getaway from the hustle and bustle of the city. The hotel staff should be given a refresher in good customer service. It was lacking particularly for those serving in the restaurant. Quite disappointing
Stayed 1 night in Jul 2022

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and very clean. Active webbing hub on the weekend, but noise was not an issue. Helpful, accommodating staff despite a couple of mishaps. Spa was lovely and the 50M pool was a favorite.
Stayed 2 nights in Aug 2022

10/10 Excellent

Surendra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022

2/10 Terrible

Carmen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Every time I check in they do not recognize or honor the room type I have booked on Expedia. They try to convince you to ‘upgrade’ to a worse room they call ‘executive’. They did this in February as well as this trip- only because I have stayed here so many times (this will be my last time, they have no record or memory of regular guests) I need to remind them I know which room I booked and paid for. This is such bad service. Be warned travelers - they will offer you an ‘upgrade’ to a worse room with no balcony. Not staying again here after it being my regular place for 5 years.
Stayed 1 night in May 2022
Response from Hemant on 15 May 2022
Dear Ms. Carmen, Greetings!!! First of All, please accept our sincere apologies for all the inconvenience caused to you during the stay. Your feedback is valuable to us. Ma'am, Your concerns have been noted and assure you to give best of our services on your next visit. Sincerely yours, Hemant Rattan

4/10 Poor

Carmen

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

FARUK, ISTANBUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so clean but the problem monkey's si disturbing
Stayed 19 nights in Dec 2021

10/10 Excellent

Richard

Stayed 3 nights in Dec 2021

8/10 Good

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
I stayed for 3 nights but my room key did not work on two separate occasions. It was a long walk to the reception from my room so this was inconveniencing. I asked one of the staff members and refused to open the room or provide any additional help. Overall positive experience; rooms were very clean, and comfortable.
Stayed 3 nights in Nov 2021

10/10 Excellent

Darrell

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Rahul on 27 Sept 2021
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Gym and breakfast so good
Stayed 7 nights in Aug 2021
Response from Rahul on 27 Sept 2021
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

10/10 Excellent

Lamak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Rahul on 6 July 2021
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

8/10 Good

Franka

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Rahul on 6 July 2021
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting is beautiful, on the edge of Lake Victoria. The rooms are incredibly clean and the staff is very efficient and friendly.
Stayed 1 night in Apr 2021
Response from Rahul on 6 July 2021
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

6/10 Okay

Sylvia

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Mar 2021
Response from Rahul on 9 Apr 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Brenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service.
The staff were attentive and took good care of our needs, despite a very late check in and a reservation booking issue.
Stayed 1 night in Jan 2021
Response from Rahul on 15 Feb 2021
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The children’s pool kept our grandkids and their friends of various ages happily playing all day with a wall dividing two depth levels, they could choose which side to play in while the 2 and 3 year olds were kept safe. The Olympic size pool gave so much space for swimming and games with older kids. The pool service was excellent and I enjoyed a massage inside the massage tent.
Stayed 2 nights in Jan 2021
Response from Rahul on 15 Feb 2021
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place, very recomended. The only remark and offer to other travelers is to ask for a room with good wifi connection since there are areas where the wifi is not so good. Except of this. The place is clean, the food is good and service is fantastic
Stayed 2 nights in Oct 2020
Response from Rahul on 28 Oct 2020
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plan to come back again
Very nice stay. Every one was very nice. The resort very clean. Enjoyed myself well thanks again for the good services. Ron harris.
Stayed 6 nights in Oct 2020
Response from Rahul on 28 Oct 2020
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2020
Response from Rahul on 21 Feb 2020
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are nice. I would not recommend staying here. When it rain the rooms are so far away from the main reception and breakfast area its a mess trying to get there. Reception is not terribly efficient and the breakfast buffet was quite odd.
Stayed 2 nights in Feb 2020
Response from Rahul on 21 Feb 2020
Dear Guest, Greetings of from Speke Resort! Thank you for sharing your feedback with us, your feedback energize our team to do better. We look forward to welcoming you back to our beautiful resort. Kind Regards,

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always pleasant!
Stayed 1 night in Jan 2020
Response from RAHUL on 2 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is amazing and clearly an experience of Uganda best
Stayed 1 night in Dec 2019
Response from Ajit Singh on 29 Dec 2019
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Rahul on 21 Dec 2019
Dear Guest, Greetings of from Speke Resort! Thank you for sharing your feedback with us, your feedback energize our team to do better. We look forward to welcoming you back to our beautiful resort. Kind Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are lovely, very clean. The service is outstanding and the grounds are spectacular
Stayed 4 nights in Dec 2019
Response from Ajit Singh on 17 Dec 2019
Dear Guest, Greetings of from Speke Resort! Thank you for sharing your feedback with us, your feedback energize our team to do better. We look forward to welcoming you back to our beautiful resort. Kind Regards,

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from Ajit Singh on 29 Oct 2019
Dear Guest, Greetings from Speke Resort! Thank you for staying with us as well as for your review of our services. We look forward to welcoming you back to our beautiful resort. Kind Regards, Ajit Singh