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Reviews of Ravens Hotel

2.5 out of 5
Ravens Hotel
Plot 56 Nakivubo Road, Ravens Plaza, Opp Kiseka Market, Kampala

Reviews

4.8
Rating 10 - Excellent. 1 out of 9 reviews" "
Rating 8 - Good. 3 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 5 out of 9 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

6.0/10

Amenities

4.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Ntsepeng

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from JC on 24 Nov 2019
Hello, We apologize for the experience caused. We will work on resolving the issues raised.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD service and environment at Ravens Hotel
What is advertised is deceiving. The place is not welcoming at all. The location not safe, the lifts VERY smelly, generally the place not clean. Customer service not good I had to look for alternative accommodation. Still waiting for my full refund after declaring we cannot stay there after arriving at 2am to those bad conditions!
Stayed 5 nights in Nov 2019
Response from RW on 27 Nov 2019
Hello, Thank you very much for giving us feedback on your stay.We are sorry that you did not receive the services as per your expectations. We will however ensure that we check on the complaints that you have raised so that our future guests may not experience the same

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very dirty and under staffed . Hot water showers were all faulty most clients were complaining. The bathroom and linen were dirty and beds broken. We had to move to HBT hotel at 11.00 pm as the conditions were unbearable. Please dont agree to pay before you see the facility. Thats how i lost my 2nights booking.
Stayed 2 nights in Sep 2019

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Clean
The Ravens Hotel is in central Kampala and just a 5 minute walk from the main bus station. The hotel is situated in a very busy building but once you step inside the lobby, it is a pleasant design and welcoming atmosphere. The Wifi didn't work in the room, but the signal was strong in the lobby and in the hallways. The staff was friendly, there is a restaurant, and the room was comfortable with a nice bathroom and fan. Would definitely recommend for a short stay in Kampala!
Stayed 1 night in Feb 2019
Response from Emma on 20 Mar 2019
Thank you for your response. We're happy you enjoyed staying with us and look forward to hosting you again.

8/10 Good

Jeroen

Liked: Cleanliness, staff & service, room comfort
Two thumbs up, for the price
A bit in need of small repairs, but on the whole very good value for money; cheap but comfortable, friendly staff and within walking distance from major transport hubs (bus station/companies, 'taxi stand' for minibuses).
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Room comfort
No Record of my Reservation
I booked this hotel through Expedia, but the hotel had no record of my reservation. In fact, they said it was an error that Expedia was advertising their rooms (I did notify Expedia of this issue, and they said they would follow-up on it). Upon arrival to the hotel, there was confusion on what room I booked, and at what rate. They were able to show me to my room, and it was mis-advertized (for example, no wifi in individual rooms). This hotel is in the heart of Central Kampala, so LOTS of noise. I'm usually ok with noise, but this was pouring into the room. I ended up booking another room at a different hotel.
Stayed 3 nights in Sep 2017

2/10 Terrible

Shafic

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No sitting chair in the room no outlet to charge your phones one outlet to use for fan. A lot of noise outside with big speakers
Stayed 2 nights in Sep 2017

8/10 Good

Traveler, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room quality is good.
The room quality is good and the staff are very friendly. The breakfast is not very good. Appears to be left over stews and curries form the previous evening and boiled eggs.
Stayed 2 nights in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
スタッフはみなさん親切で良かったです！freewifiは部屋では使用不可でしたが、各階ロビーで使えて助かりました。バスルームから蚊が発生していました。刺されることもなく、病気にもなりませんでしたが気になりました。私の泊まった部屋は蚊帳はなく、全室に蚊帳がある事を希望します。部屋もベッドも綺麗にしてあり、朝食付きでフルーツ、パン、ソーセージ、ポテト、目玉焼き、ミルクティと豊富で美味しかったです。深夜1〜6時以外は外から大音量の音楽、車の音があります。これはカンパラの醍醐味として捉え、耳栓で寝れました。正直に感想述べましたが、総合的には気に入りました！ありがとう！
Stayed 2 nights in Sep 2019
Response from JC on 18 Oct 2019
私たちの財産をレビューするために時間を割いていただきありがとうございます。 正直なフィードバックに感謝し、提起された問題の改善に取り組みます。