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Reviews of Metropole Hotel Kampala

3.5 out of 5
Metropole Hotel Kampala
Windsor Crescent Road Plot 51-53, Kampala, Central

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 44 reviews" "
Rating 8 - Good. 21 out of 44 reviews" "
Rating 6 - Okay. 9 out of 44 reviews" "
Rating 4 - Poor. 4 out of 44 reviews" "
Rating 2 - Terrible. 4 out of 44 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Shrinivasan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was comfortable
Stayed 7 nights in Nov 2021
Response from NEIRAJ on 1 Dec 2021
Dear Mr.Shrinivasan, Thank you so much for your review.We are glad that your stay was comfortable. We look forward to welcome you again.

10/10 Excellent

EYAL SHIMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021
Response from NEIRAJ on 22 Oct 2021
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEIRAJ

6/10 Okay

Abu Bakarr

Liked: Room comfort
The hotel neds some updates, it's very old
Stayed 1 night in Mar 2020
Response from METROPOLE HOTEL KAMPALA on 18 Mar 2020
Dear Abu, Greeting from metropole hotel Kampala. Your comment is highly appreciated and forwarded Best regards, IK.

2/10 Terrible

Unsatisfied

Business traveller
Liked: Cleanliness
Disliked: Staff & service
I I didn't like how a night shift employee checked into my room at 5:30 in the morning while i was at the gym. The employee had no reason to be in my room at that time and he couldn't give me a reason why he was there. Then i call the front desk to report the incident and its the same employee who picked up the phone and assured me that no one was in my room. When the morning supervisor came we reviewed the camera and sure enough that employee was in my room for no apparent reason. I was forced to check out of the hotel prematurely and had to find another secure hotel. I will never go back to that hotel for poor security.
Stayed 6 nights in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Good basic rooms, restaurant. Very good value
Stayed 2 nights in Mar 2020
Response from METROPOLE HOTEL KAMPALA on 18 Mar 2020
Dear Guest, Greetings from metropole hotel Kampala. Your comment is highly appreciated and we hope to host you again. Best regards, IK

6/10 Okay

Adam

Business traveller
Liked: Room comfort
Stayed 2 nights in Mar 2020
Response from Metropole hotel kampala on 9 Mar 2020
Dear Adams, Greeting from Metropole Hotel Kampala. Thank you for staying at metropole hotel Kampala. We hope to host you again. Best regards, IK.

2/10 Terrible

Vianney

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My worse stay in Metrople kampala -feb'2020
Hotel stay was worse -compare to my previous visits. property is old not maintained well -insuffient lighting in wash room /fused bulbs/ dusty rooms / ineffective air condition in room .. etc etc . ANTS were seen around and also a small RAT that was moving about -reported to the reception-on check out. food and facility average - I do not recommend this property to anyone and will never stay again.
Stayed 2 nights in Feb 2020
Response from Metropole hotel kampala on 24 Feb 2020
Dear Mr.Vianney, Greeting from metropole hotel Kampala. All our rooms are well maintained and also all issues are followed up by our team. Best regards, IK.

8/10 Good

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Metropole Hotel on 13 Feb 2020
Dear Guest, Thank you for your feed back. Its really means alot. Best Regards,

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Metropole Hotel Kampala on 12 Feb 2020
Dear Guest, Thank you for your feed back its really means to us. Best Regards

8/10 Good

Kevin, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and went out of their way to answer my every request. I think the rooms would be better with carpet rather than bare tile and a pair of house slippers or shoes would make a difference with the bare tiles. Water pressure is good though the shower would do better with a sliding glass door rather than a curtain. The breakfast is good and has nice variety. A little noisy in the morning due to being next to a major road but it is manageable. Overall I would stay here again.
Stayed 1 night in Jan 2020
Response from M M Manager on 23 Jan 2020
Dear Kevin, Thank you for taking the time to write to us such a good review of Metropole Hotel following your recent visit to Kampala. I am delighted that you had such a pleasurable stay & helpful staff. We will definitely look into the services which you mentioned and your feedback will be discussed across the departments. We would be delighted to welcome you back once again in the future and please feel free to contact the hotel to arrange for your booking. Best Regards, Manager Metropole Hotel

2/10 Terrible

Charles, USA

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
If you have no better place to stay,then book this hotel.very poor ethics in regards to front desk and management. Booked a fully paid stay for 15 days but due to other obligations had to leave in 5 days, with booking company promising to refund my balance. The hotel management RIPPED me off by refusing to honor the request from Expedia. Again if you have no better place to stay and all the many surrounding hotels are full then make this your choice. For me i will never.
Stayed 13 nights in Dec 2019
Response from Reservations Metropole Hotel Kampala on 9 Jan 2020
Dear Mr. Charles, Kindly be informed that there is a miss understanding about your refund amount. Please note that the charges were only made for the nights you stayed with Metropole Hotel. We kindly advise you to contact Expedia for your remaining refund amount since you choose to pay through Expedia. No payments were made for accommodation by you at the Hotel. Best Regards,

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2019
Response from Reservations on 22 Oct 2019
Dear Guest, Thank you for your valuable feed back. Best Regards Metropole Hotel Kampala

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Aug 2019
Response from Metropole hotel Kampala. on 30 Aug 2019
Thank you for staying at Metropole hotel Kampala. Regards reservations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Metropole Hotel Kampala on 28 Aug 2019
Thank you for staying at Metropole Hotel kampala. Your review is highly appreciated. Regards reservations.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food from restaurant was excellent especially the Thai and the fish. Room at the back was noisy with traffic and people talking outside. Ask for rooms in the front. Adequate gym facility. Good siting area for a small hotel
Stayed 2 nights in Jul 2019
Response from Metropole Hotel Kampala. on 9 July 2019
Dear Anonymous, Thank you for staying at Metropole hotel Kampala. Your comment is highly appreciated and the rooms at the back are being worked with noisy proof. Regards reservations.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Reservations on 15 May 2019
Thank you for your review, really appreciated

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast spread each morning was excellent, and the food in the restaurant is also excellent. The staff is very friendly and helpful. Both times I have stayed at the hotel, the air conditiong was not working, which made it difficult to sleep
Stayed 5 nights in Apr 2019
Response from Metropole Hotel Kampala on 5 May 2019
Dear Guest, Thank you so much, we appreciate your detailed comments. We will look into the issue which you mention. Best Regards Metropole Hotel Kampala

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Metropole Hotel Kampala on 5 May 2019
Thank you!

8/10 Good

Raheel, London

Business traveller
Liked: Cleanliness, staff & service
Very cooperative staff and rooms are run down a bit.
Stayed 9 nights in Mar 2019
Response from Manager on 21 Mar 2019
Dear Guest, Thank you for your feedback. Really appreciated, we will look in to the issues you mention to make sure next time you will have a wonderful stay. Best Regards, Metropole Hotel

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely friendly and attentive.They made my stay all the better
Stayed 5 nights in Mar 2019
Response from Reservations on 11 Mar 2019
Dear Guest, Thank you so much for your feedback. Hope to see you again for another wonderful stay with us. Best Regards Metropole Hotel Kampala

4/10 Poor

Rebecca

Liked: Cleanliness
Disliked: Staff & service
Great location, not worth the money
The breakfast is terrible, seems like it was cooked a few days ago as nothing tasted fresh, very few options as well. Hotel staff could be trained in customer service as it seems like none of them wanted to be there. The rooms could also be refurbished.
Stayed 1 night in Dec 2018
Response from James Nakisa on 8 Jan 2019
Dear Guest Greetings from Metropole Hotel Kampala we really apologize for the inconveniences caused during your stay with us. Management is taking a serious concern regarding all issues you have mentioned with very keen attention to ensure a comfortable atmosphere for all our beloved guests since they are our number one priority at our Hotel. Your willingness to share your thoughts with us was highly appreciated

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Breakfast choice was poor
Stayed 1 night in Nov 2018
Response from James Nakisa on 8 Jan 2019
Dear Guest Greetings from Metropole Hotel Kampala We would like to inform you that we are expanding our menu in correspondence to all our beloved guests who come from various parts of the world in order to satisfy their desires as far as breakfast is concerned and giving them a broad choice of continental breakfast. Your willingness to share your thoughts with us was highly appreciated.

8/10 Good

Emma

Liked: Cleanliness, staff & service
Rooms were spacious and comfortable and the staff very friendly. One side of the hotel was very noisy because of a bar down the road so request a room on the golf course side for less disturbance.
Stayed 5 nights in Mar 2018
Response from James Nakisa on 26 Apr 2018
Dear Emma Greetings from Metropole Hotel Kampala Thank you very much for your review of your recent stay at our hotel. Your feedback was extremely valuable to us; All comments were worth reading and learning from. We greatly appreciate that. For the issue of noise from the outside bar, we already forwarded the matter to the concerned authorities to take necessary action. We were more than happy to be your residence away from home, and we look forward to welcoming you again

8/10 Good

Kate

Liked: Cleanliness, staff & service, room comfort
Comfortable stay
The recent stay at the Metropole Hotel in Kampala was pleasant. The hotel is generally clean and maintained however it is getting a little shabby. On the other hand the staff could not be faulted. Nothing was too much trouble, every request we had was dealt with efficiently and with graciousness. The room was always clean and fresh and the general areas were also clean. Of special mention is Agatha who organised our daily travel - she went above and beyond to ensure we travelled safely, comfortably and efficiently even in the crazy traffic of Kampala. All the drivers were courteous and helpful with one in particular waiting 2 hours when an appointment overrun. If you are looking for somewhere where you feel looked after then I would definitely book at The Metropole.
Stayed 5 nights in Feb 2018
Response from James Nakisa on 13 Mar 2018
Dear Guest Greetings from Metropole Hotel Kampala Your feedback was extremely valuable to us. It means a lot to us to hear when we have had a success. All comments were worth reading and learning from. We were more than happy to be your residence away from home, and we look forward to welcoming you again

6/10 Okay

Johanna

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2017

8/10 Good

Shiraz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience.
Hotel was located in a good spot. Overall experience was good. Staff were friendly and helpful. More TV channels would have been nice.
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms on street side are loud. Great staff. Location close to clubs. Good food.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
The facilities are sufficient, although do show some wear and tear, though this may add to the experience of your visit. Internet service is slow, but can handle most email needs.

2/10 Terrible

Pradeep

1st time booked hotel from Hotels.com and screwd
Not much issue with hotel but screwed with hotels.com

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic
The hotel is in a pretty convenient location but is very basic and over priced.

8/10 Good

KivuluTravelor

Liked: Cleanliness, staff & service, room comfort
very nice hotel
very nice hotel. comfort, amenities, restaurant all very nice. Excellent breakfast buffet. Bed was very, very comfortable. Hall lights often turned off, poor visibility to room. Internet spotty, but were upgrading room connetions,. (fine in lobby)

6/10 Okay

Robert, california

Liked: Cleanliness, property conditions & facilities, room comfort
only if I get a room opposite the busy street
This is a clean, safe and comfortable hotel which is reasonablly priced.However one side of the hotel faces a very busy street which may be disturbing.They should consider sound proof windows.They levey a 4% charge for use of credit cards which is not posted but told to you at the time of checking out.This is a scam.

8/10 Good

Svenja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

4/10 Poor

Masateru

Stayed 1 night in Aug 2021
Response from NEIRAJ on 22 Oct 2021
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Surprised and Embarrassed
Somewhat surprised to assign a lower classified room rather than a pre-booked one. I was more embarrassed because they didn't ask for any comment or understanding on this at the time of check-in. Facility status varies from room to room. Especially, lighting and bathroom drainage are different. Housekeeping time varies with employees. Accommodation costs US$ 75/day, which is not cheap.
Stayed 4 nights in Nov 2019
Response from Metropole on 29 Nov 2019
Dear Guest, Thank you for staying at Metropole hotel Kampala. Your comment is highly appreciated. Our rooms are classified into standard golf view and standard front view, so we dot have lower classified rooms as it was allocated front view room which faces the road side.If guest needs to be upgraded it can be done on request at an extra charges. Upon our room lighting and bathroom drainage, we are closely working hand in hand with maintenance , housekeeping and front desk to give better services 24 hours. Kind regards, I.K

4/10 Poor

HYANGHEE

Business traveller
Disliked: Property conditions & facilities, room comfort
very noisy on the street sided room. I cant sleep due to loud club music
Stayed 4 nights in Nov 2019
Response from Management on 27 Nov 2019
Dear Hyanghee, Firstly we like to apologize for the inconvenience which caused during your stay. For the loud music from the opposite fame Club next to our Hotel, we raise the matter with the legal authorities. This will soon be handle by the Local City Council Noise pollution Department. Best Regards, Reservations

8/10 Good

Tai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大変快適な滞在でした。従業員の気持ちよい対応と美味しい朝食に感謝。エンテベ空港へのアクセスにも便利。
Stayed 1 night in Sep 2019
Response from Reservations on 12 Oct 2019
We appreciate your review. Thank you Best Regards

10/10 Excellent

helle

Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne ubication. Calme et lumineux.
Bonne ubication. Calme et lumineux. Restauration pas top.
Stayed 1 night in Apr 2019
Response from Metropole Hotel on 22 July 2019
Dear Guest. Thank you for staying at Metropole hotel Kampala. Your comment is highly appreciated. Regards reservations.

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2019
Response from Metropole hotel Kampala on 14 July 2019
Thank you for staying at metropole hotel Kampala. And we hope to see you again Regards reservations.

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in May 2019
Response from Reservations on 23 May 2019
Thank you for your feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Reservations Metropole Hotel Kampala on 6 Dec 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Jan Bisumbule Hedegaard

Liked: Staff & service, room comfort
Ikke helt perfekt. Men acceptabel!
Rengøringen var ikke helt god. Virkede lidt som der ikke helt var styr på rengøringen af rummene. Man kunne godt se at hotellet var gammelt og slidt. Men alt det blev helt og opvejet af et utroligt flink, smilende og meget hjælpsom personale. Så alt i alt 3 1/2 stjerne jeg vill ikke betænke mig på at benytte hotellet igen!
Stayed 2 nights in Nov 2017

8/10 Good

helle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2017